Quality of workmanship question.

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Posted by: from Cambridge
2/24/2020 at 11:34:42 PM

I have my bathroom being refinished atm. Complete gutting.

This is the tile job with custom inserts.

It just got finished being grouted I think. I see bows in the subway tile and was told the tile is just like that. It cant be helped.

Some of the corners don't line up also.

The glass tile is looks wavy in places.

The long shelf has a large slant. One of the small ones looks like crap and badly cut.

Is this normal stuff. Will it look better do you think?

Thank you very much for.your time.

Shawn N

Quality of workmanship question.
Quality of workmanship question.
Quality of workmanship question.
Quality of workmanship question.
Quality of workmanship question.
Quality of workmanship question.
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Date/Time2/25/2020 at 12:06:54 AM

I advice you to remove this glossy tile doesn't suit any of the white tile

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Date/Time2/25/2020 at 12:14:05 AM

Frankly speaking, that does not look spectacular. While does does have some variation and waiting for the finished product is always a good thing, if you are not happy, I would be firm in your wish to have it re-done. Your tile setter may suggest a different material (which could be more expensive).

If you are not happy, your tile setter needs to know that. If they insist in completing and you are still not happy, it needs to be re done. This is your home and your money.

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Date/Time2/25/2020 at 12:18:59 AM

Good evening shawn,

I believe it could look much better, the grouting could have been cleaned up alot better I see it's still all over the mosaics. If there were bowing in your tile it would have been brought to your attention before tile was put up and discussed with you to possibly get another tile if a tile is that defected it shouldn't be put on. Also if it's not lining up in places it could either be there starting row isnt correctly leveled. I know with self spacing subway tile some times when you cut the half tile your actually cutting off the self spacer in some cases so the installer needs to account for this and add a spacer to correct the issue. But from what I see the installer didnt know what he was doing with proper tools knowledge and application this was something very easily doable as I do these kinds of things daily at work we get a lot of subway tiles and sheets of mosaics and everything turns out beautifully!

I would get the setter to fix it until your happy with it or he should have it re done for you at his cost to ensure your happy!

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Date/Time2/25/2020 at 12:23:13 AM

it looks like it's dirty and unprofessional work

but I'm more worried that the same person did the work behind the tiles, and I assume that the waterproofing there is in the same condition, if there is any

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Mark in Keswick
Date/Time2/25/2020 at 4:22:25 AM

Hey Shawn

I do not want to criticize another contractors work. What I will say in my experience some of the issues you have explained often can be attributed to the walls prior to tiling were not completely flat. This would result in your tiles bulging.

Regardless, this should have been corrected prior to tiling.

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Date/Time2/25/2020 at 7:27:45 AM

Hello Shawn,

It's TRUE that sometimes tiles can be bowed. What I'm seeing with the subway tile looks like different pressure was used on the tile, perhaps too much thinset or not enough. Possible the wall wasn't straight.....either way it looks like an installation issue. Keep in mind I'm looking at photos and not actually there. The glass is poorly cut causing the back layer to etch. I personally charge a premium for glass for that very reason. You need to go slow and I switch out my all purpose we blade for a fine cut made for glass. I see grout missing in the mosaic and on the corner so that would need to be addressed. As for the shelf, it appears to be wider on the left than the right. It appears to be stressed in position by the flanking ends. Even when a niche is made from scratch and the dimensions are off, I typically cut the tiles to accommodate the exact measurements all around then cut the sill accordingly. Unless it's what you requested, I feel that the shelf sticks out way too far. They could have ripped down the width to give it a more modest look. I usually do a 1/8 reveal all around the niche and no more than a 1/4 for the shelf. Just to summarize, I see what you see and don't think it will get better over time. These things were all preventable and something was lacking, either experience and/patience. There is no such thing as a perfect job, sometimes little things can happen. When you combine all that has happened here on one job, it's hard to deny there's a problem. Had one of my guys done this on my site, they would have to fix or replace all of it at their time and expense. I suggest three options.

1. have him discount the installation if you think you can live with it

2. Have him RIP it all out and redo it at his expense

3. Assuming he refuses both options above then hire a reputable installer to remove and redo the installation at his cost. You will have to put out the cost up front but you can recover it in litigation should he refuse.

I'm sorry that this happened to you and hopefully it all works out in the end.

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Date/Time2/25/2020 at 9:46:12 AM

I have to say I've seen better tile installation that's for sure. Without seeing it in person it is very hard to determine the exact cause. Guess it all depends on if the tile was bad from purchase clearance products are sometimes on clearance for a reason. Also depends on the contractor you hired sometimes people take the lowest price you get what you pay for unfortunately. Again from the pictures it looks bad and I would be very concerned on how the contractor prepped the bathroom before tiling if you waterproofed before the tiles went on Etc

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Date/Time2/25/2020 at 1:01:24 PM

Sounds like you had a person who does not have experience with any of the items that you've mentioned. I would not pay the final deposit until all the deficiencies from the list that you mentioned are fixed. The answer to your other question is NO it will not get better in time. Nothing should have a bow in. However, I would have to view some pics to tell you more extensively on what is correct or incorrect. Person you have hired should have a warranty and should warrant there work. I am sorry you are experiencing these results but buyer beware is very important when choosing the proper company for a bathroom renovation. Hope that it all works out.

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Shawn in Cambridge
Date/Time2/25/2020 at 1:10:39 PM

Thank you very much for all the feedback.

He advised me this can all be fixed. But I dont think it should look this in the first place.

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