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Quartz Countertop Edges

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Posted by: from Toronto
8/24/2020 at 5:20:23 PM

Hey,

Never posted anything like this online before, but, I am having my kitchen remodelled, and I chose New York Marble style quartz as my counter.

I opted for a mitred edge to make the counter appear thicker, but when it arrived the seams were completely off, on almost the whole counter.

My contractor said it was normal for only approximately 75% of the marbling veins to add up - but this doesn't seem right? It appears very unprofessional and my contractor is only sending part of the counter back to be fixed, and he didn't even promise that it would look perfect, although at almost $12,000... I was basically expecting it to.

I was not informed of this issue when I ordered this product, and had I known this was a common issue, I would never have ordered it.

So my question is - is it normal for mitred edge countertops to be very off? Is this a big error on their part, or, is it a case of buyer beware?

Quartz Countertop Edges
Quartz Countertop Edges
Quartz Countertop Edges
REPLIES (1)
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Date/Time8/25/2020 at 3:05:59 PM

Wolf,That is a very poor job. I would suggest contacting the manufacturer (not just the contractor) and have their representative come out for an assessment. For the kind of money you've spent, it should be seamless and look complete. Sorry to hear of this type of work. Good luck. ... And don't settle for less, make the calls.

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