What should I do if my contractor has completed work that is not up to my standard? The painting is off in several areas, mudding was very visible still and left a lot of dust in the house. Advice?
My best advice is to talk to your contractor, let him or her know your concerns about the work done, come to an agreement to get the work done to your standard, if you don't voice your concerns the contractor won't know, it may have not been intended to leave the job like that... Maybe it was missed or accidentally forgotten. Open communication is key with renovations.
Contractor's should provide warranty. You should contact the contractor and he should come and fix the issue. Before you hire a contractor be sure to check for warranty on install and materials. If you have any other issues, feel free to respond.
Firstly, I'm sorry this happened to you. It makes the construction industry look bad.
Secondly, I'd recommend you do not pay until the job has been completed to your satisfaction.
Call them and ask for the corrections to be made. Most companies desire to make you happy.
1st don't make any payment
If you have a written warranty, take knowledge of it.
Make a feedback to the contractor about the job. Explain to him why you didn t make the payments. Take some pictures, do a list of things that he needs to take care of and send them to him/her.
Try to come to an agreement with him/her. (in a friendly way).
Set up a time to fix the issues (make a list of what needs to be fixed and cleaned).
Do a inspection of the work performed(touch up etc) with him/her for quality control.
Make the final payment once you re happy with the work...but you need to talk with your contractor just like Mark from Johnston said.
If you have concerns with workmanship, you should ask the contractor or send him an email with your questions. I hate to be the bearer of bad news but you will probably not get any response from him as he thinks its not worth coming back.
If you had a contract, does it state that the contractor will ensure there is no dust?
Did the contract say what type of finish you requested...believe it or not there are different finishes to drywall..Level 1-3....See which one was stated in the contract.
If all else fails you should put a review on trusted pros? Also, you can call the BBB to lodge a complaint against the contractor..
I always put disclaimer in my contract about dust...and I am not responsible for dust in the home...it travels and far too....lol Even when we poly up an area into a bubble, it always seems to travel throughout the house.
You can also take him to small claims court because I assume you have already paid him..If you have outstanding balance to be paid, tell him in writing or email, that if he doesnt respond by a certain date you will hire another contractor to fix the issues and use his holdback to do so. Usually it costs you more so you wont owe him anything..
Sorry to hear about this as it gives us a bad name...
Do not pay anything untill you are happy!!!! I personally do a walk through and fix anything thats not up to my standards before doing a walk through with my customers (which always have a lower expectation than I do)
On my walk through I take a very bright LED light and shadow the walls to hunt for any imperfections,and ask the customer if they see anything they are not happy with.
A bad contractor will always try to do a walk through when there is little light a good one will bring in lights and show you the walls to simulate daylight shining in!!
You should also feel the walls for humps wherr the seams were which is a sign of a bad taper.
As for dust a good contractor will poly off the construction zone with poly and a zip door and seal off your cold air returns, and vacuum with a HEPA filter installed before removing hoardings.
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