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Roof contractor not responding to texts or calls

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Posted by: from Pointe Claire
1/30/2018 at 12:56:59 PM

We had our roof done about 2 years ago and this summer some of the tiles fell off. We have called and emailed and texted and we are getting no response. We sent a registered letter and still no response. What do we do ???

REPLIES (12)
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Terry from Jmt Construction in Toronto
Date/Time1/30/2018 at 2:03:14 PM

Not much you can do besides filing a small claims lawsuit and reporting them to better buisness bureau

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Pherne Junior from PJ Roofing in Edmonton
Date/Time1/30/2018 at 3:02:51 PM

Hi, sorry to hear about this situation. Now you should look forward to have a different roofing company with the qualifications to assess the problems. Your main goal is to protect your property.

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Date/Time1/30/2018 at 4:17:19 PM

Not to sure what you can do

Some roofing companies shut down for the winter months.. maybe why there not responding.

If they don't want to service you maybe write them a review on google then they might respond. If they're on google my business of course.

If there are not online then they're probably a fly by night, then you'll have to go on the roof replace the missing shingle yourself or call another handy man to fix it. Or hire a lawyer $$$ to go after them.

Hope this helps

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Date/Time1/30/2018 at 9:54:29 PM

Sorry for your issues with your roofing contractor. I would check your warranty first then I would call BBB then you go to small claims court to be reimbursed. Nothing can be easy in this world as we all know too well. I would call a reputable roofing company in your area and have the repair done ASAP and keep the receipt 4 reimbursement. Hope it goes well

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Date/Time1/31/2018 at 9:54:54 AM

I am truly sorry but we have not received any registered letter . Without a name and address I cannot comment further

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Date/Time1/31/2018 at 8:59:12 PM

Zivile, it is unfortunate but this happens more often than you would know. He/she may be out of business, very busy or just doesn't want to do the proper follow-up. I would suggest that you get someone else to repair your roof. On that note, shingles or tiles that become dislodged are usually not the fault of thee installer, but Mother Nature take a toll. My point is, don't blame the roofer that you had, unless you know for sure that the fault lies with them, and just get the repairs completed at your expense. It isn't worth added stress, law suits, or complaints. It does mean that you won't be using them again and I doubt you would recommend them to anyone else. Sorry to hear of your issue.

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Date/Time1/31/2018 at 9:16:33 PM

Hi, We have worked for many customers who had similar issues with previous builders. Really only option you have would be to file a smaller claim to court. Just make sure you have strong evidence before you do.

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Date/Time2/2/2018 at 4:11:17 PM

Unfortunately, in my experience, chasing after contractors for poorly done work can be an exhausting experience. Providing you have some trail of proof that they did the work, you most likely have a strong case in court, but that takes time and doesnt help you in the immediate future. From my point of view you have a couple of options:

1) if they have an online presence you can try to strong arm them by threatening bad reviews and legal action, this may or may not work.

2) you can make an insurance claim, you can tell them you hired this company under the assumption that they were professionals and would therefore do the job correct.

3) you can find someone to come make the necessary repairs.

I hope this is helpful.

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Patrick from Roof Gutters Co in Cambridge
Date/Time2/6/2018 at 1:37:52 PM

If you have an address, you can try to confront the roofer in person to express your dissatisfaction. The truth is, many small companies with a 1 team crew or less shut down in the winter and screen calls they don't want to service. You might have better luck catching the company on the phone if you use a different number and leave a voice mail regarding a new roof install inquiry. Going through small claims is more hassle then its worth for both sides (contractor and customer) which is why in this case, a roofer without a reputation might not care about the consequences. Your best bet is to try and get into contact with them by phone or in person.

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Date/Time2/15/2018 at 10:55:33 PM

Call a lawyer to get expert advice

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Date/Time5/8/2018 at 7:54:49 AM

Unfortunate but this is common,some companies just hope by not responding to your calls you will just give up.We live in a electronic review age best you can do is post your reviews .Suggest always check out the company you are going to hire thoroughly and if possible get a inspector involved to make sure the work is done correctly. Best to just get a accredited roofing company to fix it and document the work then try to recover monies with small claims court but this is more then likely a waste of time ,post your experience is best to keep companies like this from doing it to someone else

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Date/Time7/19/2018 at 9:43:03 AM

I replied to this and it isnt even our company - we are located in Hamilton!!!!

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