Toilet hole (underneath) and outer edges of the toilet

1/7/2019 at 9:08:14 AM

Remove the wax and take the toilet bowl and put it on the floor and see if it moves if it doesn't move take it and put it on the flange and see if it still touches the floor if it touches the floor remove the wax seal and put a neoprene seal on that's proper but when you put the bowl without a seal on the floor and on the flange if it bottoms out before it gets to the floor then the flange is too high you have to lower the flange cuz you're not raising the floor stop using wax seals a plumber a licensed plumber wouldn't be using them they are nothing but a headache

1/7/2019 at 11:40:28 AM

Thomas,

Thank you very much for the suggestion. It worked! Following your instructions, I put the toilet of a 2ftx2ft ceramic tile on the floor. I cant believe American Standard is producing such defective products. 3 Years ago i purchased this from Rona. After two months of installation, the color in the bowl turned yellow. We use this washroom rarely. I was not able to clean it. I called American Standard They send me a new bowl free of cost. The same problem happend and they sent me another one. Now after 2 years of my brain surgery I am installing it and here is this different kind of problem. The leakage costed me $$$$! My sub-floor was molded I had to cut and put new sub-floor on half the washroom and tiling in the whole area. Now I am asking then to send me a different model with same functions.

Thank your again for helping me figure the problem.

Syed