We had a contractor install Torly's Vinyl plank flooring throughout the house. They had great reviews on Homestars (winning best of awards for past 5 years) and they only do flooring and stairs.
After the job was completed, we noticed that the floor was bumpy all over. It goes up and down and feels wavy. We bought it up with the contractor and this is the response "The bumpy floors you are referring to, and the pictures your enclosed showing a small dip in the flooring, illustrates the minor sag in your sub-floor. We were not contracted to make your sub-floors perfect. Very few people have perfect sub-floors particularly in a house that is not new. As such your flooring was installed over the existing sub-floors and that is what you are seeing. There is nothing wrong with it nor will your floor be compromised because of it."
Should we have expected contractor to flatten the sub-floor prior to installation? Should they have at least checked and brought it up to us that the sub-floor is not flat? Should we expect them to come back and fix the floor?
Thank you! This is the first time we have had floors installed and not very happy with the results.
I have just installed the exact floor you are referring to, given the thinness of the product I expect to see exactly what is happening to your floor, given that your subfloor is old and not 100% level. I personally would not have installed it on a new sub floor and would of advised you to use a thinker laminate or engineered wood. You can ask the contractor to fix it but I wouldn't be expecting him to do it for free, you may want to split the cost to keep everything friendly. You may also find as the temp in your basement fluctuates from season to season the problem may get better or worse
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