Window installer contractor keeps pushing back date of install
8/12/2018 at 7:50:00 AM
I'm from Ontario. I had made an agreement with a windows contractor to have windows installed. This is the last part of my renovation project that needs to be done before I can finish up things that are waiting on the windows.
I had paid a deposit for two windows that have been installed, but not completed. I ordered a few more windows from the contractor and all along have been adamant that I need them quickly. The contractor hasn't taken a deposit for this order yet, but had promised me that it would take 4 - 6 weeks to get them. They had placed the order with the manufacturer on June 28th. After repeated queries couple weeks ago they assured me that I'd have the windows installed last week of August. Then, when I pleaded of them to install earlier as our goal was to complete the project by the end of August, they've just informed me that the install date has to be mid September.
The installer is very disorganized and always makes errors in his quotes/emails.
What are my options?
8/12/2018 at 4:41:24 PM
Hi Sheldon,
What you're describing sounds like the contractor made promises based on delivery estimates given to him by the manufacturer.
Unfortunately, the first problem is the contractor should never have made definitive promises. The second issue is the installer and contractor are two different entities? Did they subcontract out the install? If they did then the installation and lack thereof falls on the installer not the contractor. You could request a different installer be contacted. However, this is the summer, everyone is busy weeks toonths out at this point and anyone that is not you'll have to ask seriously why that is.
Another issue could lie with the manufacturer. I have dealt with many manufacturers who promise certain delivery dates only to be told manufacturing took longer because *insert excuse here* and there is absolutely nothing that can be done save cancelling the order which likely results in the loss of a deposit at the very least and leaves you scrambling to find another manufacturer (if one is available).
In short, it's a bad situation. But, not one that is necessarily negligence on the contractors part. I don't know the whole situation of course, but based on what you said it's just a poorly managed situation in both expectations and production of the finished job.
- Tim
Search the TrustedPros directory and discover the best contractors in your area.
Find your home service pro
