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How to get a contractor to come and fix things he did wrong?

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Posted by: from Guelph
10/12/2014 at 4:17:22 PM

I am having a problem getting the contractor to come back and level my bathroom floor. He just left it unlevelled and glued the vinyl flooring down.

REPLIES (7)
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Date/Time10/12/2014 at 7:24:05 PM

Before I can respond with an accurate answer, I have to ask you something first.

Did you have him renovate the bathroom, or just hire them to glue down new flooring?

Was it made clear you wanted the bathroom floor levelled?

We won't just take a job like the floor alone. If we renovate a room or a house, everything is leveled. It is in the quote. But I do discuss it with my clients first.

Please let me know.

James Fram

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Date/Time10/12/2014 at 7:58:45 PM

That is a great question.

Having done alot of bathroom renovations, leveling a floor would only be done if the customer and contractor both agree that it should be done. Some floors are worse than others and would require leveling. Basically, if it's not written in the contract, then it wouldn't be required to be done. I hope that helps.

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Janet in Guelph
Date/Time10/12/2014 at 8:30:37 PM

I had him renovate the whole bathroom. I told him to do what ever needed done. I had him move the toilet and put a vanity where it was. The floor wasn't that unlevelled and it didn't squeak before he did it. It feels like some of the plywood he put down is not the same height. When you stand in front of the vanity you can feel the difference. Under the vanity in the back there is a big gap between the floor and wall.

When I contacted him he just told me he would of had to put a self levelling cement down first before he glued the floor down. When I asked him why he didn't do that he told me to leave him alone and let him enjoy his long week end.

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Janet in Guelph
Date/Time10/12/2014 at 9:07:06 PM

He never even said anything about the floor not being level, he just glued the vinyl down.

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HRR Services Renovation Specialists in Brampton
Date/Time10/14/2014 at 5:45:06 PM

Unfortunately, we've seen this happen too often. Several of our clients have hired us to re-do work that wasn't done properly. There are unreputable contractors out there and some who are only interested in the money and not about doing the best job for their clients. It gives the rest of us a bad reputation. That is why it is best to go with a contractor that has been recommended to you or thoroughly research a contractor before hiring them for the job.

Yes, he should have told you the floor wasn't level giving you the option to pay the extra to level it or leave it, explaining what the end result would look like.

There's not much you can do at this point. You don't have a suit, as he did the work he was contracted to do. You can try contacting the media as some TV stations will air your problem and try to get a response from him for you - which typically gets a business to react.

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Janet in Guelph
Date/Time10/14/2014 at 8:39:08 PM

Thanks for you help Omar. It is nice to see there are good people out there. He is just one bad apple in the basket of them all.

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Date/Time11/8/2014 at 2:57:45 PM

Hi Janet,

As always "The facts are secret and comments are FREE" I can only comment if I look at the job site and under what circumstances that was done? How is your contract done and both parties agreed.

Most of the reputable contractors like on this web site work hard to get good reviews so if you would have hired from this web site chances would be less that you could face some one like you did. If you found it from this web site then it is shameful the contractor should at least come and check it out for your satisfaction and do what ever it takes to correct it.

Ultimately the contractor is going to be looser in long run as such people don't survive in long run as word of mouth is the best business.

Sorry to hear about your bad experience.

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