Moving Services

Because Canadians are so mobile, Canadian officials and industry representatives along with consumer groups have put together a checklist for making this transition go as painlessly as possible. You can get your copy by clicking here. There are a lot of details, and here are some additional suggestions you may not have thought of when moving and using a moving company:

What You Must Know Before Selection of a Moving Company

  • While there are many moving companies that will offer you a quote over the internet or on the spot when you call them, be aware this may not be the final figure. Many companies try to accommodate consumers who are shopping moving services with these fast quotes, but the devil can be in the details. Distance from point A to point B is only one consideration in the final cost. Things like your heavy grand piano will not only add weight to the truck but it takes special handling. If that piano has to go up or down flights of stairs or in an elevator the cost may go up. Special collections, sometimes very valuable collections, may need special care. There can be any number of reasonable explanations for variances in quotes. Don't consider a quote final until a representative of a moving company has actually come to your home and inventoried and inspected your belongs.
  • Know about moving insurances and how they work. There are at least two types of insurances particular to movers. The first is their own liability insurance. Always make sure they have their own covering the company, equipment and loss. In addition, you should have the option of purchasing replacement cost insurance. This typically covers your loss beyond the current value of items the moving company's insurance covers and what it would take to replace an item. Make sure the company has the first – get proof and follow up – and offers the second. Get a copy of the terms of replacement cost insurance. While on the subject of insurance, make sure the workers are all covered by WSIB insurance. This is vitally important as it protects workers should an accident on the job occur. Without it you may end up be liable for any employee injuries during the move. Get certificate numbers and follow up to make sure it is in force. This applies not only to the company handling the move, but any sub-contractors they may use.
  • Be prepared that some companies use sub-contractors which actually handle the moving. Find out who, if any, your potential moving candidates use. Ask the same questions about insurance of these sub-contractors. Do a background search on these people, checking with the Better Business Bureau. At the same time, be prepared that your furniture may not arrive in the same truck it was loaded into at your old address, particularly if you are moving across the country. The reason for this is that for cross-country trips many carriers will combine household loads to fill a semi-trailer. In the meantime your load may sit in a warehouse. Find out if this is the case, if the warehouse is owned by the mover or is rented space and make sure of its location and condition.
  • In general, when selecting a mover, just keep your eyes open for less than professional appearances. Here is a quick mental checklist to help you know what to look for:
    • Does the company comply with Good Practices for Canadian Movers?  This is a written industry standard all ethical and professional movers should know, even give you copies of, and comply with.
    • Does the company have professional signage on its trucks, a visible office, the same people answering the phone and professional, written quotes on letterhead?
    • Can the company provide you with all things in writing; the quote, insurance information, how replacement insurance works and how to file a claim, terms and conditions for the quote and any variances that might impact the final costs?

Questions and Practices to go over with a Potential Mover

  • Who will be responsible for the packing of all of your items including clothing, collectables, dishes, books and even the pantry?
  • If you are going to do much of the packing, are there any instructions your mover would like you to follow such as weight limits on boxes or tagging and marking of boxes?
  • If you do some of the packing, will this affect the insurances in any way?
  • If a mover requires a deposit, what are the terms and conditions for refunds?  When are payments expected?  Know which provinces and territories require the money be put in a trust.
  • Even if a sub-contractor is used, who will collect payments and what proof of payment will be given?

Now that you know the important considerations to keep in mind, it's time to select your moving company. Fortunately TrustedPros can help. Use our site to skim through the reviews. These are from people just like you who have already used the contractors on our site, and their reviews are scrutinized to make sure they are not false. Look for companies that routinely handle your type of move and then select a few to contact. Make sure you disclose everything in securing quotes; where you are at and where you are going, any particular obstacles or peculiar items as mentioned above, and have a few come out to give you a final quote. The other way to use TrustedPros is to post your move here on our site and let movers contact you to provide a quote.

Either way, following a few common sense precautions and double checking insurance coverages will go a long way toward making your move a successful experience. 

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