Beware! Nice as can be as long as you don't question them, however...
The contract was signed for an addition and installing bathroom tiles in an existing bathroom in our basement on a Thursday, then on Friday, a fellow by the name of Kevin showed up and installed drywall that we had supplied, no problems. Then the tiler was supposed to continue and did not do any work that day. Sat. the tiler was supposed to show up at 9:30am, then at 11:30, then at 1:30pm he arrived and poured the base of the shower floor. Monday afternoon he finally arrived late again at 3pm and came in and installed the tiles we provided in the wrong direction on the walls. When I saw it and advised him, he stopped the walls & removed the tiles. We found he was not only not buttering the tiles he was not putting sufficient mortar on the wall, he just spread a few spots of mortar on our large format tiles and tried to adhere them to the wall. Then he laid the floor tiles. There was insufficient slope and it was uneven so water would not have drained. We contacted the GC David and he was supposed to come and look on Tues morning, and he also said the locators should be coming on Tuesday as well, however there were no stakes or marks to indicate the dig site so I called Ontario One to find out when they would be coming and they said they had no request for locates at our address. Also David said he had a foundation guy, yet we found out he had posted a request for a foundation guy on this site after the contract was signed. We gave him our contact for a foundation fellow we found and he was going to use him. David did not arrive on Tuesday but his foreman Tom came and looked at the bathroom. When I spoke with David on Tuesday about how disturbed I was with the tiler, and that Ontario One told me there was no ticket for locates at our address, he said I was micromanaging him and quit! He had a $15000 deposit from us already.
As it turns out there was a ticket generated for locates at our address on Monday but there was no way they were showing up on Tuesday as he stated as they need a week's notice, but he used this as a reason to quit.
I had to go buy new replacement tiles for both the floor and the walls from where the tiler had cut the wall tiles, my husband had to rip out the floor tiles, rent a grinder and sand out the floor of the shower. The tiler also had left mortar on our bathroom floor tiles, we had to find a new tiler and give him a deposit while David still held our $15000 deposit.
David stated he was owed $1000 for his time. A week after David quit he came and reimbursed us for the replacement tiles and the grinder rental, and charged us for his time, and reimbursed us the balance of our deposit. I think it cost us about $600 plus two weeks delay (MINIMUM) on our project, which was time sensitive to get my 87 year old father in to live with us due to health concerns, which David was aware of.
Thankfully we were only 4 days in!!! We have put the project on hold thanks to our terrible experience.