Since opening our doors for Moving business, Apollo Moving has been associated with a high level of quality and professionalism. That’s largely because of our concerted effort to deepen the connections we have within the Ontario Province and to continuously improve the personalized services we provide.
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So Apollo Movers. Where to start.. One of the worst experiences ever. Advice to all, stay as far as U can..
So May 05. My moving day is May 06. I already scheduled some company (Sudan Movers, also stay away), about a week ahead and deposit them.
Deal was to come on may.06 at 9 am.
These guys Cancel me at 7:30 pm day before , telling me that they have “emergency move” and they can’t be at dedicated time to do the job..But this story it’s not about these guys.
It’s about famous “Appolo Movers”
So here I am, searching for a truck and few guys to move me in a less of 24h.
Many could but or wrong time or way overpriced (I thought). So finally I come across the ad in Kijiji from Appolo Movers. At first all went great.
I call them, explain to them what I need, and ask THEM what time they are available.
Simply I realize that I am not in a position to choose the timing or anything really. On my surprise guy from APPOLO told me they can come to my address between 9-10 am.
Exelent I thought. it would be around 650 two person and a truck. I agreed.
Moving day, 9:35 am I got a call, they are on a way, they will be at my place in 10-15 min.
Great.
10:30 am still nobody show up. So I call, they are on a way 10-15 min will be there. Hmm. I am very suspicious on that one but fine.
11:10 am, still nobody, I call 3-4 time nobody pick up, then my wife called (they didn’t know) and phone got pick up instantly. They told her 10min.
Now I call again, it’s already pass 11:30, they guy on a phone said "my driver forgot the keys of a truck so i had to drive to give him”
Anyway, he said they will be there in …U can guess.. 10-15 min. So finally 12:15 he call me, they arrived. Two early 30’s guys, but with 2,an a half word of English. Anyway, we manage to make some communication and they start working just past 12:30.
Load everything until 3-ish. Than they told me they will take a break.. So I went to new location, (20-25 min drive) Almost hour after me these guys arrived. Ok they unload everything really nice and precise..5:35, their “boss call me and telling me they are almost done, and it’s time for a money.
I said, OK. At first I did not wanna pay a penny. But these guys really worked super hard, I so I thought let’s just pay because of them.
The deal was 650, all of a sudden went up to 870, and that is with a 50$ Discaunt for over 3 hour late.
So I ask him why. I got answer they worked 6 hours. Btw all this happening before 6 pm.,
And they actually start working after 12:30, plus they have a break of 30 min. Don’t get me wrong, guys who Carried my stuff are humans, they need a break. But that is up to company they work to pay them, not customers.
Also price off truck include up to hour drive guy from APOLLO told me. This way would be double charge.
Anyway, I said no..I am not paying that.
And I told the owner that he is very low human being, by calling his employees names, and I told him that hi hire them. So if they are dumb (How he said) how dumb he is by hire them.
Anyway, It was almost an hour back and forth, and I said to a guy. Considering all, I would not pay a penny. But ppl need to be paid, so here is the deal.
Option 1: full amount je estimate originally 650$.
Option 2: zero..nothing.
And I told him it’s up to him, nobody else. He hang up on me. 5 min later some other guy call me and start yelling at me, and accusing me how I don’t stand behind my own words.
So I have to yell back at him at tell him that for him I am SIR. Not buddy, friend, bruh or whatever. SIR is the word as long someone pays you. He just told me to pay whatever to driver and hang up on me.
At the end. I pay 650 to driver, and tip the guys. And learn a lessen not to hire Apollo Movers ever again.
Apollo moving helped us move our 5 bedroom home. This was a complicated move and had two locations: Storage and an apartment. The movers came on time and had enough horsepower to ensure that items were moved diligently to the truck and stacked correctly.
No damage to property or the items that were being moved.
Would definitely use them again!
Thank you for your business , we always thrive to better and smoother in our moving process.
- Mark From Apollo Moving Team
Extremely unprofessional.
We called them 3 days ahead of our moving date, paid their booking fee and got confirmation. Called them again at 8am of the morning of the moving day again to make sure they were able to come down, to which their operator said that they were going to be there between 9 and 10 am.
At around 9:30 am, we received a call from an employee, who informed us that his truck had broken down and the moving day had to be postponed by a day. We explained that, that was not a possibility for us, and we asked to be refunded our deposit, to which he agreed. We called another company and found one that would accommodate a same-day service.
15 minutes or so later, we received a call from the "owner" of the company, who informed us that he had booked another truck and they were "really close" to us. Once we informed him that we had contacted another company, he became very belligerent, rude and disrespectful, claiming that it was our job to tell his employee that we weren't going to speak to him, and call the "owner" directly. When we explained that his employee was in fact a representative of his company and it wasn't up to us to investigate his internal affairs, he began swearing and saying that he wasn't going to refund us.
We decided to hang up on him, as the conversation wasn't going anywhere. He decided to call 11 times in a row and send a series of text messages, claiming that he was going to charge us for 3 hours, since we were the ones who had cancelled on them.
Because of the ongoing harassment, we decided to contact the police and let them know of the situation. We also reported the withheld money in our complaint, so that the police were aware of this company's conduct.
Overall, very unprofessional and untrustworthy. Find another company; don't bother with this one!
Maninder and Copy from Apollo Moving did an incredible job. They helped me a lot make this move easy and simple. I definately recommend them for all you moving needs! 5 stars from me.
Thank you for your business , we always simplify moving process.
- Mark from Apollo Moving Team
I totally agree with the review by Carmina from Toronto. If only I had come across this website before making my decision. I wish moving market shouldn't have this company in Canada, it is a disgrace. Yes, They delivered very late with no communications from their side and come with a truck load of other people's furniture and staff. They didn't use a proper tools and materials to dismantle my grand piano and also not handled carefully enough. They made multiple chips and cracks on my piano (uploaded only a few of them). The most disgusting things about this company is that they are not honest!! They had tried everything not to admit what they have done for the damages. In the end, through a third party's intervene, I got the minimum compensation for the damages. It was a terrible experience that I would never want to go through. Do not trust the ratings on Google. I hope people who is expecting a move should come and check on this website.
Extremely unprofessional, late and rude. Do not waste your time with this company. They showed up late with another move on the truck. They had to leave things behind because it did not fit in the trucks. Staff was extremely unprofessional and unresponsive and they damaged quite a lot of furniture. Move on to another company and do not hire this people. It is unbelievable they are still in business.
Terrible service. They were not professional, took way longer then they should have. Took them 7.5 hours to move a 1 bedroom one block away from each other. Broke my furniture and were rude. Will never use them again. Clearly had no experience.
Good Afternoon,
We apologize for this inconvenience, due to this we have reimbursed for the damages and time it took to move is due to the size of the elevator and on the other end the movers had to move to 2nd floor through stairs.
If you have any further question please feel free to contact us at 647-394-6683.
Thank you
Apollo Moving Team
Apollo Moving has a TrustScore™ of 2.5. The average TrustScore™ for other businesses providing similar services in Mississauga and the surrounding areas is 2.9. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 25 | 34 |
Approved | 11 | 17 |
Unverified | 12 | 12 |
Suspicious | 2 | 5 |
Overall Rating | 4.5/5 | 3.7/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
We provide Piano Moving, Office Moving & Residential at a competitive price with exceptional service. No Hidden Charges.
Since opening our doors for Moving business, Apollo Moving has been associated with a high level of quality and professionalism. That’s largely because of our concerted effort to deepen the connections we have within the Ontario Province and to continuously improve the personalized services we provide.
Main contact(s) | Parshant Dabas |
Listed with TrustedPros since: | 2019 |
Residential work | Yes |
Commercial work | Yes |
Warranty | No |
Accepts credit cards | Yes |
Year established | 2014 |
Offers financing | No |
24 Hour emergency service | Yes |
Legal structure | Incorporated |
Licensing information | Licensing information available upon request |
Insurance information | Insurance information available upon request |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.