This Mississauga area appliance repair company is rated 1.3 from 3 reviews with a TrustScore of 0.8. Services offered include appliance repair work. Read their reviews, ask about license and insurance information, and request a quote.
We will never allow businesses to pay for review alterations, editing, or removals. Published reviews have undergone strict examination to avoid fraudulent/fake review posting. Learn more.
I really wish I had found the other reviews earlier.
Tony came on time for the initial service call, said he could do the repair on Monday afternoon. Monday comes and no Tony. I try calling him directly, doesn't answer his phone, answering machine full. Call the main number & Blair (owner?) tells me he'll find out where Tony is. No call back, even after I try several more times to both numbers. Tuesday after lunch, seeing as I still have heard nothing, I try again and am told they need to order the parts?? Could I have not been given an update? A question which I had asked Blair to which there was a mumbled response. I asked if I should find someone else, and he agreed. Horrible reviews everywhere, wish I had seen those first. Not professional at all. Don't waste your time. The fact that they don't seem to have an actual website or card for their company speaks volumes. They seem to have also changed the company name, or maybe it's under several names? In Yellowpages its: All Across Simcoe Appliance Service.
Do not hire this company! I realized too late that they are fly-by-night. I called for a washing machine repair for a rental unit. I was told by tony that he could fix it for $278 and it would last another 5 years….Just needed new valve and drive belt. Invoice came to $378. Fine. I paid the bill. Tenant called me a couple of hours later to report washer still wasn’t working properly. Tony came back and said it now needed a new pully for washer transmission. Fine. Paid the invoice for the extra part. Tenant called me an hour later to report that she attempted to wash a load of laundry but washer was vibrating loudly and there was a burning smell. Apparently tony came back a few hours later with another tech…they argued and left. I called next day to find out the status….Left message. No one replied. Got in touch with tony a couple days later. He then told me that the washer needed a new transmission and the part is too costly to replace. I told him to remove the parts he installed and refund me the $400 they had charged me. He said it was my fault/tenant’s fault for not properly communicating what the problem with the washer was in the first place. Company has refused to refund me $400 money and I"M now stuck with dead washing machine. This company has very sleezy business practices. Do not hire them.
Appliance Canada Professional Sales and Service
Our Dismal Dishwasher Repair Experience
We called this company around Sept 5, 2017 to fix our 6-year-old dishwasher. The motor was noisy, the dishes weren’t getting clean and the door switch was not working as it should.
Blair and a trainee showed up to investigate and determined that they needed to replace the above-mentioned parts and would have to order them from Toronto. They would arrive the next morning, so we booked an appointment for 5 pm. Around 4:30, someone called to say they were running behind, and could they re-schedule for 11 am the following day. I said, “Sure, no problem.”
Come 10:30 the next morning, someone called to say they were running behind again and could they re-schedule for 1 pm. Again, no problem.
Blair and his colleague showed up after lunch and right away it was obvious that they didn’t have the proper door switch. They proceeded to replace the motor and pump assembly, and while they were working on that, I fiddled with the door switch and managed to fix its problem, so it was re-installed. They ran a dishwasher cycle for a few minutes, saw no sign of leakage, and replaced the dishwasher in the cabinet.
When it came time to settle the bill, Blair refused to grant me full credit for the door switch, saying that I owed him some more money for labour. When I asked him what their labour charge rate was, he said they charged a flat rate for a service call. Silly me, I didn’t insist on a full credit and we settled on a $37 amount instead of the actual price of around $60. When is a flat rate for a service call not a flat rate? Blair’s last words to me were “If you have any problems, please give us a call.”
It was several days later when we noticed that the dishwasher was leaking, seemingly in the area where they had replaced the parts, so we called for a follow-up visit. Blair and his colleague came two days later, and said that the screws for the motor/pump assembly were too long, (how could that be?) so they added some washers to tighten things up. Blair said that they tested the system 3 times without seeing any leaks, and replaced the dishwasher in the cabinet.
As we were loading the dishwasher for the next load, we noticed that every time we opened the door fully to load the bottom rack, it knocked the kick plate off its position. (it’s held in place with magnets for easy access to the bottom face plate of the dishwasher.) This was something new. It means that they didn’t get the front dishwasher feet re-set to their former height. Then when we attempted to start the load, we noticed that the water was shut off, which raised the question “Was it shut off when they checked for leaks?” That would explain why they didn’t find any. When we ran the load, we noticed that the dishwasher was still leaking as before, so we called for another appointment. One was made for two days later. No one showed up or called to re-schedule, so I phoned again to ask what was going on. I spoke with a lady who told me that Blair was on a job in Mississauga, (when he should have been at our place!) When I tried to re-schedule over the upcoming weekend, she said that their only qualified technician was off for the weekend and no one else could do the job.
During the following two weeks, two more appointments were scheduled, and missed, with no notice. Four voice messages went unanswered, and when I did manage to connect with a person, at different times I spoke with Sarah, Tony and Steve, who all promised they would investigate and call back, and not one of them ever did.
While we understand that sometimes things go awry, we expect any problems to be fixed in an effective and prompt manner. There is no excuse for the treatment we have received with a problem that Appliance Canada Professional Sales and Service technicians caused in the first place and now refuse to resolve.
We paid 587.60 for parts, service charge and taxes.
Appliance Canada Professional Sales and Service has a TrustScore™ of 0.8. The average TrustScore™ for other businesses providing similar services in Mississauga and the surrounding areas is 2.7. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 1 | 4 |
Approved | 0 | 3 |
Unverified | 1 | 1 |
Suspicious | 0 | 0 |
Overall Rating | 1.3/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Not yet provided |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | No |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | |
Member of TrustedPros Since | 2017 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
This Mississauga area appliance repair company is rated 1.3 from 3 reviews with a TrustScore of 0.8. Services offered include appliance repair work. Read their reviews, ask about license and insurance information, and request a quote.
Main contact(s) | Steven Bloom |
Listed with TrustedPros since: | 2017 |
Residential work | Yes |
Commercial work | Yes |
Warranty | Warranty details not yet provided |
Accepts credit cards | Yes |
Year established | |
Offers financing | Yes |
24 Hour emergency service | Yes |
Legal structure | |
Licensing information | Contact Appliance Canada Professional Sales and Service to request licensing info. |
Insurance information | Contact Appliance Canada Professional Sales and Service to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.