Dustin did work for my wife and I in January. We had looked into a few different plumbing companies and Dustin was the most affordable for what we were looking for. We had him remove a one piece bath tub, vanity and a bar sink in our basement. This was messy work but it didn't take him long to remove all of it. After that we had him install a free standing tub, our new vanity and an upgraded bar sink and all of the plumbing that went with it.
I was pretty concerned when I read some of the comments on here so I did my homework to make sure Dustin wasn't dishonest. He was able to provide me with proof of a valid business license, his plumbing certification and he even went as far as to show me his driver's license. He's not great at keeping in touch but the work was done in a reasonable amount of time and we haven't had a problem since. I am honest and fair. I paid him on time and had no problems. Thankfully, he was also able to catch an issue that a previous plumber had neglected that would have cost us a lot more money later on and it wasn't even on our bill when it came time to pay up.
This is quality work for a reasonable price. Dustin asked for half of the money up front which was fine. I was told it was for the cost of materials. I am in trades and I have been taken for a ride one too many times but I received a receipt and felt like it was a fair, reasonable job. A fair, honest job if you're a fair, honest person.
Gary should have checked BBB and the apprenticeship board and any charges against Dustin Graham, on Auburn Plumbing. Poor quality of work done by a unqualified "plumber". Also, they are endorsing themselves to the right here, Can Alta, that's Dustin Graham, check the name. Please hire a journeyman plumber with credentials they can show.
I would recommend do not hire this company even for changing a faucet as they have no idea what they are doing and you will be end up with paying 4 times more to some another professional plumber to fix the shoddy job by them (we were dealing with Dustin Graham). Below are few things we found in their services.
Very poor commitment policy (for a day work they will finish in one month)
Greedy for money (took money upfront and run away for months)
Do not answer phone calls emails or any other things.
Paid him 1000 dollars more and still not finished.
Took 1000 dollars more and did not issue a proper receipt for any of the payment.
Few common reason for not showing up are
Back pain, dealing with flood in a home, death of a family member, cops pull over, vehicle broke down etc etc
If you hire them never ever them a penny upfront because you will not see him them for couple of months.
All of our faucets and shower were leaking after their incomplete and shoddy plumbing job at our project. If you turn on the knob in bath tub, water comes from shower head and spout together and bath tub was leaking from bottom at our basement floor, the professional plumber found that Dustin did not use plumber putty for drain and solution to join the connection for final plumbing, Dustin have no idea about piping like pex and copper, he has no idea as well the pipe separation for bath tub and that is the reason for water coming from shower and spout together, we have to rip off all his shoddy job and do it again, Thank you Dustin Graham and Auburn Plumbing.
Finally we fired them couple of months back.
This statement is just in response to "Dustin Graham's" response to our complaint.
He said that we don't have money to pay our bills.
I would like to challenge him that if he can proof a single skip payment from us for any of the lenders and service provider all over Canada then we will sorry him and accept that he is not a cheater and shoddy plumber.
At this point the provincial and federal apprenticeship board should take serious action against him.
Its not only my project, google his name and you will see the number of complains against him.
He should be stop working in plumbing industry.
If he is licensed he should go back to school again to do it again because he has no clue what he is doing
What he does know is only how to rip off consumers and run off with money without any services.
this customer did not even pay there bills. so i dunno what his guy is talking about
After getting a satisfactory quote for the job, Auburn plumbing proceeded to finish 95% of the ground work before their man disappeared. After many calls and being stood up twice, Dustin came back and finished the groundwork. I paid them 90% of the quote for the entire job for just the ground work n the commitment from Dustin that they would come back and finish the job (everything above the ground) for the last 5% of the cost. After scheduling with Dustin to come back 3 times, and being stood up 3 times, I had to call another plumber to finish the job -- nearly doubling the initial price quote for the job.
the quote from another plumber to do the job is the problem here.
because another plumber over charges. should not effect the integrity of all plumbers. Auburn plumbing included.
A lack of communication was most likely the case here. This customer had my email phone number etc.
He did attempt to reach me. i missed phone calls and returned call to get no answer. Alternatively we do use email and text message. I have communicated with this customer via e-mail on previous occasions. I have no email with regards to these issues. Auburn plumbing is interested in making all clients happy and hope to do repeat business in the future. If in any way gary we can make this up to you. We would gladly oblige.
Auburn Plumbing has a TrustScore™ of 2.5. The average TrustScore™ for other businesses providing similar services in Calgary and the surrounding areas is 3.5. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Not yet provided|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Not yet provided|
|Ever Provided False or Misleading Information||No|
|Company Website||Not yet provided|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Yes|
|In Business Since||2012|
|Member of TrustedPros Since||2014|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Auburn Plumbing has been recognized for their skills and expertise by their peers in the following categories
Worked with auburn plumbing they were a great group of guys with attention to detail and get my projects done neatly and on time. with minimal to no mistakes.
|Main Contact(s):||Dustin Graham|
|Affiliations:||Can alta Construction (Rated 3.3 / 5)|
|Listed with TrustedPros since:||2014|
|Accepts credit cards:||Yes|
|24 Hour emergency Service:||Yes|
|Legal structure:||Sole Proprietor|
|Licensing Information:||Contact Auburn Plumbing to request licensing info.|
|Insurance Information:||Contact Auburn Plumbing to request insurance details.|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.