I would recommend do not hire this company even for changing a faucet as they have no idea what they are doing and you will be end up with paying 4 times more to some another professional plumber to fix the shoddy job by them (we were dealing with Dustin Graham). Below are few things we found in their services.
Very poor commitment policy (for a day work they will finish in one month)
Greedy for money (took money upfront and run away for months)
Do not answer phone calls emails or any other things.
Paid him 1000 dollars more and still not finished.
Took 1000 dollars more and did not issue a proper receipt for any of the payment.
Few common reason for not showing up are
Back pain, dealing with flood in a home, death of a family member, cops pull over, vehicle broke down etc etc
If you hire them never ever them a penny upfront because you will not see him them for couple of months.
All of our faucets and shower were leaking after their incomplete and shoddy plumbing job at our project. If you turn on the knob in bath tub, water comes from shower head and spout together and bath tub was leaking from bottom at our basement floor, the professional plumber found that Dustin did not use plumber putty for drain and solution to join the connection for final plumbing, Dustin have no idea about piping like pex and copper, he has no idea as well the pipe separation for bath tub and that is the reason for water coming from shower and spout together, we have to rip off all his shoddy job and do it again, Thank you Dustin Graham and Auburn Plumbing.
Finally we fired them couple of months back.
This statement is just in response to "Dustin Graham's" response to our complaint.
He said that we don't have money to pay our bills.
I would like to challenge him that if he can proof a single skip payment from us for any of the lenders and service provider all over Canada then we will sorry him and accept that he is not a cheater and shoddy plumber.
At this point the provincial and federal apprenticeship board should take serious action against him.
Its not only my project, google his name and you will see the number of complains against him.
He should be stop working in plumbing industry.
If he is licensed he should go back to school again to do it again because he has no clue what he is doing
What he does know is only how to rip off consumers and run off with money without any services.