We are accredited with the Better Business Bureau with an A + rating. Full basement suite construction. We do kitchen cabinets from demo to up and running kitchens. Complete bathroom renovations. Plumber is licensed. Quartz & granite & laminate countertops. Installation of engineered & laminate flooring. Interior & exterior railings. Interior & e read more...
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Bob Juty of Avix Design quoted us on a 36 inch by 36 inch bathroom stall renovation. We presented him with a new diverter and faucet set to install but he convinced us there was no reason to change out our 30 plus year old diverter and his plumber could easily find a retro plate and handle. Avix Design then took our 50% deposit and never showed for the start date 2 to 3 weeks later. After contacting Bob Juty, he made an excuse and said they would begin the following week. The following week came and went and still no work started. He continued to give us excuses and then his plumber finally showed to change out the shower stall pan. Upon completion of this task, we noticed there was damage to the surrounding drywall. Bob Juty tried to say it wasn't the plumber but then I provided before and after pics so he fessed up to it. Going forward, the job still had not progressed and upon contacting Bob again, Bob said that a shock had fallen out of his vehicle and said it would take 4 to 6 weeks to replace. He even texted me a picture of a vehicle shock lying on the floor.....yeah, he seriously did. We are now about three months since Bob and Avix took our money with little to no work being done. After his initial excuses, and then the vehicle shock excuse, he then started saying that they couldn't find a retro fit faucet handle and plate. I said that I easily found one on Amazon and it was the same one that I told him I could get if needed when he came to quote three months earlier. He said to get it and so I did and it arrived the next day. At that point, Bob Juty then accused me of not telling him that I could get this handle and plate set so it was my own fault that the job had not happened yet. WHAT?!! My husband and I were in disbelief of this character and then stated that if he didn't want to do the job then let us know, give us our money back and we'd go elsewhere. Thinking this would prompt him to get the job done.....NOPE.....he jumped all over it and said a refund cheque would be in the mail. Well ok then. We waited, and waited, and waited.....about 2 to 3 weeks later, I asked Bob where our refund was. He then said his plumber has hurt his back and hadn't provided Bob with an invoice yet. He said he'd mail it out next week. Again, we waited, and waited, and waited.....and contacted Bob again. This time, he did not answer, completely ghosted us. So now we're dealing with the BBB currently where Bob Juty is completely lying and saying he has proof that he can't produce. I have produced all of the texts that prove my case. Bob Juty of Avix Design and Construction are terrible. Beware.....he is not a TrustedPro.
Hi. The shower had been demolished by client and the base was left in for her two pets to poop and pee while they both were at work the whole day. The shower diverter was still installed but was missing all the trim, covers, handle, screws, shower arm and shower head which she threw out. She had a tight budget of $ 4000.00 maximum so I accommodated it. My price was $ 4200.00 plus tax.The diverter was not to be replaced and contract says "face plate and handle not included" because she did not have the budget of $550-$600 for the diverter and plumbers labour.. The keys were picked up from her office on 22 February. base installed 7 March. She was home during installation. Why did she not give plumber her new diverter to install that day? Because she did not have one. During the install there were scruffs in two places on the drywall. I told Rachelle we would take care of them. While the plumber was installing the base, Rachelle was very upset and insulting to him as she thought the base was off white in colour. She wanted a white base. He finally pulled up the manufacturer s website for the base and it confirmed the base was white. It was the poor lighting in the bathroom that showed the base as off white. She did not even apologize to him for her display of bad temperament. She also made the plumber redo the diverted pipes for the niche in spite of him telling her they may become noisy. I have all the text messages of the conversation from the plumber in regard to all this.I told her we could not do the drywall and tile work till the right fittings for the diverter came in as the handle has to match the stem of the existing cartridge. There are over 21 different types of fittings. She agreed to that. In the mean time I had contacted our three wholesalers for the missing fittings. On 18 March, the two sets came in but the existing cartridge stem did not match either one. Due to supply issues a lot of items were not available. I texted Rachelle about the two not fitting and also informed her of the third one coming in. Sounds good, thank you for the update was her reply. Please see attached text message. On 29th March she commented the time frame was ridiculous and wanted a firm date for completion. Also complained about me having her keys. When the keys were picked up I told her she could have them back anytime she needed them as I lived 15 minutes away from her office on United Boulevard. On 3rd April, she said she could get the fittings on Amazon as she had ordered it previously for her other bathroom. She had done the other bathroom a short while ago and not replaced the diverter in that bathroom either. We lost 7-8 weeks for the trim kits. She never once gave us the new diverter she had in all this time. We kept in touch with her all the time. a refund cheque and plumbers invoice was mailed to her which she has not yet deposited. She has accused on me lying but if you read the contract it says face plate and handle not included. I would not have added that in the contract if she had a diverter. All this time we waited for the face plate and handle plus screws and shower arm and shower head. 9 hours of my time of running around to wholesalers and construction stores was not even charged to her. Her question to me was: why was a 30 year old diverter not changed? my question to her is: Why did you not change the diverter in your ensuite bathroom when you did that Reno a short while ago? She got the trim kit from Amazon as indicated in her text message to me. my communication date log is as follows: Feb: 22, 28. March: 3,4,7,18,29,30. April 3,4,7,13,14,22,25,29. Text messages to her on all these dates. As for the shock picture, ie was an example for supply issues. it took over 8weeks to get it. she blew it out of proportion. I did not fess to anything. I was polite and professional as all my uploaded text messages and contract copy will indicate.
Please refer to BBB for complaint. they will be posting shortly. Thanks
AVIX Design & Construction Inc has a TrustScore™ of 0.8. The average TrustScore™ for other businesses providing similar services in Vancouver and the surrounding areas is 2.9. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 0 | 1 |
Approved | 0 | 1 |
Unverified | 0 | 0 |
Suspicious | 0 | 0 |
Overall Rating | 1/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Not yet provided |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | Yes |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | 1985 |
Member of TrustedPros Since | 2020 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
We are accredited with the Better Business Bureau with an A + rating.
Full basement suite construction.
We do kitchen cabinets from demo to up and running kitchens.
Complete bathroom renovations. Plumber is licensed.
Quartz & granite & laminate countertops.
Installation of engineered & laminate flooring.
Interior & exterior railings.
Interior & exterior doors.
Crown mouldings & finishing carpentry.
Fencing.
Tub, shower & sauna doors including closet organizers.
Main contact(s) | Bob Jhuty |
Listed with TrustedPros since: | 2020 |
Residential work | Yes |
Commercial work | Yes |
Warranty | We warranty all our installs for a period of six months from the date of install under normal usage of things. We attach a page with every contract that clearly defines our warranty terms. |
Accepts credit cards | No |
Year established | 1985 |
Offers financing | No |
24 Hour emergency service | No |
Legal structure | Incorporated |
Licensing information | Contact AVIX Design & Construction Inc to request licensing info. |
Insurance information | Contact AVIX Design & Construction Inc to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.