Bath Pal Inc

When I reno'd my bathroom, I kept my bathtub because it's in good shape but it's 20 years old, the finish has worn off, it always looks dirty and it is hard to clean. I sent pictures & a full description; I was quoted $400 to re-glaze and I booked. He called the morning he should have been at my place to say his car broke down; he had to get it fixed before leaving for vacation so that his son could use it while he was away. I was understanding and re-booked. Eugene (no last name, no business card) complained about the distance he came; about the smell of the re-glazing product; that the job was small. He said he'd save me money and told me the tub didn't need refinishing. I was hesitant and remained so when he had finished cleaning the tub - it didn't really look any better. He asked me if I wanted him to clean the bath tiles. I said sure, if you have time and he said, he wanted to get closer to the amount he quoted to refinish the bath. There's no way there was enough work to make up the difference. He was very manipulative and as I had other tradespeople in my home at the same time, it was very awkward. I'm not knowledgeable in this context and so didn't confront him. As soon as the other tradespeople had left, I knew Bath Pal had ripped me off, good and proper. It was a very hot day and I fully believe that he just didn't want to do the work. I am $400 poorer, the tub is exactly the same as it was (and he had to know it would be) and I am very angry. If I was more knowledgeable and not as nice a person, he wouldn't have gotten away with it. He didn't even bring his own supplies and used all my paper towel. When I complained by email, he tried to justify what he couldn't by saying he charges $150 to clean a bath and $250 to clean tiles. As my bathroom was reno'd recently, the bath tiles are practically brand new. All he did was to remove the hard water build-up. I can have my entire home deep cleaned for $220. Don't trust this guy.