BOW Home Services is a 100% locally owned and operated company in Saskatoon. Our workers have extensive experience in the fields we specialize in and each employee undergoes a rigorous training program to ensure their work is of the utmost quality. We specialize in providing the highest quality service in the market at the industry's most competitiv read more...
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We hired BOW to do some painting in our home. It was a small job, with one crew for three days. Our experience with BOW early on was very positive. Questions were answered promptly, we had to postpone the painting about a month which was considerately accommodated, they even recommended a colour consultant to work with us. In that respect very professional to deal with.
Things took a turn once work started. The quality of the painting was good, however the crews present were sloppy. We walked in to one room to find a lid to a paint can laying on the dresser. We had to wipe the paint that had dripped off the dresser ourselves. The painter seemed completely unconcerned. Dust control was non-existent. I get this was a paint job and dust from sanding is inevitable, but we shouldn’t have to spend the entire day after the paint job to clean up the dust left behind. A few days after the job we went out for the evening. I was not at all surprised to see one of my shoes had a patch of paint along one side.
After the work was completed we noticed a gouge in our hardwoods. When we phoned BOW we were told that it was pre-existing, and was just more noticeable because it was filled with dust. Imagine that! For 20 years we did not notice that gouge, but the crew on site had the presence of mind to not only spot the gouge but remember it was there after we complained.
Quite likely the oddest moment came on day 2. I think it was obvious to the crew present that in order to make the 3 day window they were going to need help so another couple of painters were called in for the afternoon. The two new painters arrived, went inside for 15 minutes, and came back out to announce they need to go get some paint brushes. I am not sure why a painter would go to a job with no paint brushes!
The paint job was fine, no issues there. But the sloppiness and inattention to being neat and tidy is a deal breaker for us for future work. Would not recommend.
Thank you very much for taking the time to write us some feedback, we appreciate hearing from our customers. We always strive to achieve the highest quality and maintain customer satisfaction. I apologize that you were unhappy with the work that was performed. We did issue a price credit of 250 which was to cover the scratch on the floor. As per the paint on the dresser it was our understanding that it was taken care of during the final site walk through. Unfortunately during painting, sanding is apart of our process to achieve our standard of quality and dust is inevitable. Due to the tight timeline we needed to bring in another crew. Since this crew was new on the job, we ask that they go and check out the job site before starting work. This would be the reason why they didn't have any paint brushes, they didn't know what stage the job was at.
If you have any more concerns please feel free to contact us.
We have used BOW services both for our personal residence and also at several of our rental properties.
We have no hesitation in recommending them to others. They do a good job and have been resonably priced. Graham has been very responsive to any questions or requests. If you leave a message he gets back to you. His painters have always done a good job and are willing to help with color selection or provide an opinion if asked.
Before a job is finished a detailed close look at the walls are done and any small imperfections are tagged with masking tape so the painters can do a final touch up. When they leave they clean up after themselves. BOW home services are our new first choice painters.
Kent & Maureen Smith-Windsor
Bow Home services has really aligned themselves with our company.
From their professionalism, attention to detail, scheduling and sticking to deadlines, communication and response time when contacted, this has been huge a success to our projects. As we fully rely on our trades to correspond and meet our company expectations as well as our clients expectations.
We truly see ourselves working with the team at Bow Home Services for many years to come.
I would highly recommend working with them if your in the market for a premium Painting Company.
I have always been impressed by Graeme and his team. Graeme is a professional and serves his clients well. They show up every day on time and do a quality job. Their attention to detail is above average and the job site is always left clean and in order.
I would recommend Bow Home Services to anyone.
BOW Home Services Inc has a TrustScore™ of 3.8. The average TrustScore™ for other businesses providing similar services in Saskatoon and the surrounding areas is 3.3. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Not yet provided|
|Posted Liability Insurance||Available upon request|
|Posted Workers Compensation||Available upon request|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2013|
|Member of TrustedPros Since||2014|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
BOW Home Services is a 100% locally owned and operated company in Saskatoon. Our workers have extensive experience in the fields we specialize in and each employee undergoes a rigorous training program to ensure their work is of the utmost quality. We specialize in providing the highest quality service in the market at the industry's most competitive rates.
We currently specialize in the following services:
Exteriors & Exterior Spraying
Touch up work
Garages and man doors
Fences and Decks
If you require a service that is not listed above please do not hesitate to contact us, we would be more than happy to help accommodate your needs and design a package for you and your home.
|Main contact(s)||Graeme Bouvier|
|Listed with TrustedPros since:||2014|
|Warranty||We offer a 2 year warranty on any abnormal cracks, peeling, and fading.|
|Accepts credit cards||No|
|24 Hour emergency service||No|
|Licensing information||Contact BOW Home Services Inc to request licensing info.|
|Insurance information||Insurance information available upon request|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.