Canglow Windows and Doors Inc. is focused on using German technology to come up with exclusive energy efficient doors and windows. With welded windows and doors, security is at its best. In addition, these are featured with air tight sealants. Browse online or visit our showroom to have a look of our products. Call us to know more.
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We took about 7 quotes from local companies. The difference in prices is, of course, enormous. Canglow was not the cheapest, but not the most expensive in Edmonton either. However, I liked that they showed real samples of their windows and took into account all my wishes for windows and front doors. I won't hide it, I got a discount too. But the most important thing for me is to close the issue of windows for the next 20-30 years. They said that they have a warranty of 25 years and we struck hands. I think it's a good deal!
Writing this review in hopes that I will be able to save some people from using this company for new windows. We got 6 windows replaced by this company. It would take to much time discuss all the issues we've had with them. So I will in point form mention the issues.
1-Great customer service - UNTIL they receive your money, AKA the deposit....so out of the multiple interactions I had to prompt, one time I received OK customer service, after that you're money is their only concern, who needs happy customers after all right? ..
2-Rude staff, who do not do what they say they will. I worked with Roxana, Julia, Irina and I believe Keith? Who was acting manager and by far the worst I've ever been treated by anyone who I am paying for a service from... Was threatened, interrupted and none of my concerns were every address, other then with a 250$ discount? when I had to prompt them to do their jobs or even just communicate..... just an FYI we spent around 8000$ on these 6 windows, so a 250$ discount when I was left feeling not cared about, not treated with basic human respect, and felt completely dissatisfied and drained from each conversation....How could you not when your issues are never being resolved, but you just continue to relay your frustration and get taken around in a circle....
4-Excuse, excuse excuse, always someone else's fault; never theirs, their warehouse is bad, their Warehouse shut down from covid, oh wait and their office....So isn't this something you should be communicating with your customers? who are spending $$$$$$$$$ for new items?
3-NOTHING is on time, we waited for final measurements that took me multiple emails, voicemails and reaching out to individuals to get someone to come and do this to get our windows even ordered. We were quoted mid-September for install, we got the windows installed on Thursday Oct 28, so only a month and half late....
I was address rudely by multiple staff, had to bag for updates from all staff, the only member of the staff who actually seemed concerned about my issues that I had was the receptionist, she was always polite, and genuinely concerned. The installers were quick once they arrived, BUT not on time, they were early, which I already had a big guess this would happen due to all my passed bad experiences so luckily I had my husband take the full day off to ensure someone would be around...
In the end, they simply do not care about their customers, no respect for them, no accountability for their staffs poor actions, only concern is getting your money... Please take your time and research a company that will be genuinely concerned for you as their customer, and be happy to do all they can for you during this process.
Canglow Windows and Doors Inc. has a TrustScore™ of 2.3. The average TrustScore™ for other businesses providing similar services in Edmonton and the surrounding areas is 3. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 1 | 2 |
Approved | 1 | 2 |
Unverified | 0 | 0 |
Suspicious | 0 | 0 |
Overall Rating | 5/5 | 3.3/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Services listed by Canglow Windows and Doors Inc. may not require a Trade License. Check local laws to confirm license requirements before hiring. |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | Yes |
Social Media Profiles | |
Endorsed by Peers | Not yet endorsed |
In Business Since | 2010 |
Member of TrustedPros Since | 2014 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Canglow Windows and Doors Inc. is focused on using German technology to come up with exclusive energy efficient doors and windows. With welded windows and doors, security is at its best. In addition, these are featured with air tight sealants. Browse online or visit our showroom to have a look of our products. Call us to know more.
Main contact(s) | Anatoliy Orzhekhovskyy |
Alternate Phone Numbers | 877-607-7648, |
Listed with TrustedPros since: | 2014 |
Residential work | Yes |
Commercial work | Yes |
Warranty | Warranty details not yet provided |
Accepts credit cards | Yes |
Year established | 2010 |
Offers financing | No |
24 Hour emergency service | Yes |
Legal structure | Sole Proprietor |
Licensing information | Services listed by Canglow Windows and Doors Inc. may not require a Trade License. Check local laws to confirm license requirements before hiring. |
Insurance information | Contact Canglow Windows and Doors Inc. to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.