Capital Plumbing and Heating is a residential Plumbing & Heating company focused on service, replacements, and renovations. Our offices are located in Edmonton, Cold Lake, Bonnyville, Spruce Grove, and Stony Plain. When using our services you can expect 24 hour emergency service in most locations with live answering at all of them read more...
If your not a rich person forget using these guys. 723.00 dollars for just over a hours work. They charge by the job. As soon as he arrived it was like dealing with a Lawyer. Need credit card info: First. Charge the 129.00 Dispatch fee before he'll even talk to me. Goes over what the problem Might be and a list of options to be paid up front anywhere from 450.00 to 800.00 dollars!! Less if I enter into a further contract to pay for yearly service. I'm on Disability and told him that I'll take the bare minimum.... Goes on for 10 minutes about tree root problem when theirs not a tree within 20 feet of where my line comes in!!! Personally I think he could have fixed the problem with a plunger and coil they use for drains. Never given that option. Thank goodness I found the Drain cleanout as he wanted almost 300.00 more for 30 minutes work to lift the toilet if I hadn't found it. Charged me 133.00 extra to fold back the carpet and sloppily replace some baseboard a five minute job. But he had my Charge card info!!!! Just glad when I got him out of my house!!!
Thank you for leaving your feedback as we are always striving to improve however we are unsure what we could have done different for your call.
The first thing that is concerning is that your review was posted 6 months after we did the work for you. We are not sure why you waited that long as it does not allow us the opportunity to fix anything that you said we did improperly. It also allows time for details of the call to be forgotten...such as your comment that it took an hour only. We have on file, which is recorded in our database, that it was not a one hour call but that our technician was there for over two hours without including the drive time to and from your location. After a while details like that become hazy.
The first thing you mentioned was our dispatch fee which we apply to every call we do. We apply a dispatch fee which covers the drive time to your house, a diagnosis of your issue, and a complete explanation of your options. All of this we do for a small dispatch fee while other companies would charge you an hourly rate which would certainly cost you more especially on the Saturday that you called us. While other companies charge overtime rates we do not. Our dispatch fee goes up by a small margin on weekends but the investment to do the repairs does not change. Everyone else would charge time and a half for an after hours weekend call. The dispatch fee was thoroughly explained before we came out and approved by your signature still attached to your file upon arrival at your house.
The technician certainly went over all the possible reasons and issues that he felt you should know about as you mentioned. We believe people should have complete control over the issues in their home and in order to do that they make sure you are fully educated. He then went over all your options and allowed you to choose what you felt what was best for you, which you did and once again signed with your approval which is still on file.
Your final comment that you were glad just to get us out of the house goes against the feedback you provided at the time of the call. We make sure that everything was done to your satisfaction which was once again signed off by your signature.
We are sorry that you feel the way you do. We are confident that our technician, who has 30 years of experience, came out to your Saturday emergency call, went over everything thoroughly, offered the options for you to solve your problem, fixed the issue, and made sure you approved everything in writing before we started, did everything to make sure you were taken care of.
While it is unclear why you felt the need to change your mind 6 months later and post this review it did allow me the opportunity to respond.
I do thank you for your past business and hope that my recap of the call helps to remind you of the value we brought when we fixed your issue on a weekend while making sure you got to approve every step of the process.
Capital Plumbing & Heating
I have been using Capital Plumbing & Heating for the last few years for our plumbing and heating in the house. The level of professionalism, friendliness of the staff on the phone and overall quality of work have continued to impress me. They've re-done the plumbing in my 1954 home from the bathroom, kitchen and stack as well as maintained both the furnace and water heater over the last few years. I am always very impressed and look forward to continuing to work with them over the coming years.
Thank you for sharing your kind words Catherine and thank you for being such a wonderful client. We look forward to helping you when you need it and appreciate being the Plumbing & Heating company you trust.
Capital Plumbing & Heating very professional. They do great work. Their employees are always neat and clean and leave the area they work in better than when they came.
I have recommended Capital to all my friends and business associates.
This is the most terrible experience I have ever had with the trades!! I am currently looking at an unfinished holy horror in my basement and this has been going on since July of 2015! I have been calling continually, the most recently November/15 for someone to come out and finish my bathroom. I have called the office and been told someone will contact me - nothing. I finally got a call from Richard, the plumber doing this job, and he gives excuses, he even told me not to call the office any more! What kind of customer service is this? Not sure if you people belong to the BBB but I definitely will be reporting you. Richard says he's not getting paid for the job now because they misquoted on it, could this be the problem? Why would management (the owner) not step in and take charge to make this experience right? NO ONE has ever called me or approached me on the situation or what the hold up is or how we can fix this. They have taken my money and left me with a mess!! If I do not get some response to this I will be contacting the media and BBB. Shame on all you!
Capital Plumbing & Heating has a TrustScore™ of 3.8. The average TrustScore™ for other businesses providing similar services in Edmonton and the surrounding areas is 3.1. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Yes|
|Posted Liability Insurance||Available upon request|
|Posted Workers Compensation||Yes|
|Social Media Profiles|
|Endorsed by Peers||Yes|
|In Business Since||2001|
|Member of TrustedPros Since||2012|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Capital Plumbing & Heating has been recognized for their skills and expertise by their peers in the following categories
We at Proline Electric often work with Capital Plumbing & Heating and have no hesitation to refer them to our customers and even our own personal friends and family. It's a great day when we get to work with them on a project for a customer as we occasionally collaborate when a customer has a new boiler, furnace, and any other electrical installation for new appliances. Their team is excellent, and it is evident that their entire team loves what they do and put their heart into their business. They provide the best customer service and continue to excel to improve their processes and service to be the best plumbing and heating company in Edmonton and area. -Dan & Cathy Hein, Proline Electric
Repair, replacement, upgrades and general maintenance of water heaters and pumps are offered by Capital Plumbing & Heating. Tankless technology is an incredible way for you to save money, enjoy endless hot water and reduce your carbon footprint.
Capital Plumbing & Heating offers commercial and residential plumbing solutions. Small repairs, drain cleaning, renovations, piping sytem upgrades and maintenance packages are included in our scope of service.
Capital offers solutions for alternative energy generation. Solar thermal (hot water), photovoltaic (solar created electricity), and wind generation projects will be handled professionally and efficiently.
We offer many water treatment options including water filtration and softening. We can offer traditional salt based softeneing systems or new saltless technology to address your sodium or environmental issues.
We offer commercial and residential boiler service, repair or replacement. We also offer solar integration to reduce your system's need for non-renewable energy.
Capital Plumbing and Heating is a residential Plumbing & Heating company focused on service, replacements, and renovations. Our offices are located in Edmonton, Cold Lake, Bonnyville, Spruce Grove, and Stony Plain. When using our services you can expect 24 hour emergency service in most locations with live answering at all of them. Our trained office staff and technicians will make sure your experience is as comfortable and hassle-free as possible.
Started in Edmonton in 2001, Capital is not a one-man show or a fly-by-night operation. You can feel secure in the fact we are fully licensed, bonded and permitted, including the prepaid contractor's license which every company doing business in your home is required to have but few do.
At Capital we offer STRAIGHTFORWARD Pricing meaning you will know exactly what your investment will be on any repair or replacement option you choose. No matter how small of a job!
Our client loyalty program, The Capital Club, allows our clients to enjoy extended warranties, member discounts, free service, and many other benefits. You can't afford not to ask about it.
We also offer many payment options including all major credit cards and financing through TD.
With Capital's pool of over 250 years of experience you can feel assured that your problems will be handled efficiently and professionally. Our extensive residential and commercial knowledge ensures your problem or wishes will be addressed.
100% satisfaction guarantee on all of our services.
|Main contact(s):||Gregg Weir|
|Listed with TrustedPros since:||2012|
|Accepts credit cards:||Yes|
|24 Hour emergency service:||Yes|
|Insurance information:||Insurance information available upon request|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.