Centennial Moving

I must say that your company is reliable, responsible and dedicated to the needs of its clients.

Centennial shipped my apartment and car from Vancouver to Toronto. Everything was dealt with expertly. I was especially focused on my car making it there safely and they did not let me down. They delivered it door to door and I was over the moon with joy to see it arrive in tip-top shape. All my household stuff was delivered and they even assembled the beds, sofa and dining table. In summary if you want your belongings delivered a long way with no stress or damage then Centennial can perform.

Centennial moved us long-distance from Saskatoon to Toronto and moved our apartment plus our storage unit contents. Everything was very organized and everything arrived in Toronto in perfect order. The staff was professional and very helpful! I would use them again anytime! Moving is difficult and they made it easy for us. Thanks to Centennial Moving for such a great moving experience!!!

My first time using a moving company. Centennial Moving was on time, quick, clean, competitively priced and professional.

They packed my stuff very carefully. Nothing got broken or missing.

Special consideration goes to manager Warren B who was extremely helpful every time I seemed to need guidance or extra help. Dispatcher Eric was also quick to reply and provided very good customer service. Robert L was helpful and efficient.

The movers showed up on time and worked very quickly. They disassembled and re-assembled desks and TVs very quickly.

As long as they maintain their high service quality, I will recommend them and use them next time I need expert packing and moving.

I can’t say enough positive things about my moving experience with Centennial - from great sales support to excellent packing/movers. All employees were super positive and extremely helpful. I give 5 stars (out of 5) and I’m happy to be a reference if you need one. Thank you very much, Guys!!!

We hired Centennial for helping us in long distance moving from Mississauga to Edmonton. Following is my experience with Centennial.

This was the first time we were hiring a moving company in Canada and we were very nervous after reading many online reviews of different moving companies. We decided to go with Centennial because of very reasonable pricing and transparent policies. The coordinator person was very polite and patient in answering all of my concerns related to the moving. Their online portal is easy and helpful for sharing all the inventory details. They prefer all communication over email rather than phone, which I feel is a good policy for both parties.

The people who came to pick up our stuff were well experienced and organized in packing and moved everything out seamlessly. They delivered the stuff at the delivery location very safely, there was zero damage to any of our furniture and other stuff.

They scaled our stuff at the pickup location and sent the weight details the next day for the final bill - so no last day surprises, which I liked the most. Though the scaled weight was quite higher than I expected. But they allowed me to get it rescaled and also paid the difference according to their policy.

I would highly recommend Centennial for their professional service, transparent charges and policies, and peace of mind moving experience.

I had a great experience with this company when I moved from Prince Albert to Montreal this week. There was so much more to a long distance move than I thought (timing, insurance, what to pack so you have it the night you arrive, etc) so I'm glad that the sales person walked me through everything and also emailed it to me so I could reference later. When the truck arrived at my apartment, the movers had already talked to the concierge about permission to park the truck where they needed it and moving hours and all those kinds of things. The guys were super friendly and were respectful of my new neighbors by asking them if they needed to move the truck or if they were in their way at all. Everything arrived safe and sound and nothing was broken. The guys even put together our beds, kitchen table, couch sectional and unwrapped a really big rug for me. I'm used to having to do all the manual labor myself when I move so it was nice to be able to relax and just unpack the boxes. Well, I mean, unpacking boxes isn't my cup of tea but it's better than doing all the heavy lifting. Thumbs up to these guys.

In September of 2021, I planned my move with Centennial Moving. My experience was marred by an astounding lack of communication, inconsistent and unreliable pricing, and a stunning lack of professionalism.

During the first two weeks, I was assigned a Personal Consultant whose job was to help me through the first steps of the process. Centennial Moving works on a self-reporting system, so I was asked to self-report the content of my apartment, without error, and without any opportunity for an in-person consultation. My final estimate came to around $3000, based on weight. Several weeks later, I would be informed that the actual cost of my move was roughly twice as much as the initial estimate. Thankfully I was able to pay for this, but if I hadn’t been, it’s entirely unacceptable that the cost of my move wasn’t even reliably estimated to me until well after it was underway.

Two weeks after I started planning my move, my personal consultant was changed with no warning or explanation. I was now corresponding with Warren and Alex from Centennial moving. This correspondence started on the 14th of October, for a move originally planned for the 22nd.

On the 19th of October, I was informed that the pickup at my apartment would “most likely happen on Sunday the 24th”, at the end of the weekend I was originally hoping for. As I’d originally asked for that weekend, but nearer to the end of it, I was frustrated, but not surprised, since it was my plans that had changed, not necessarily the movers’ faults. However, I did not receive any confirmation on the date for several days. I attempted to call Centennial Moving at least twice during this week, both times I was able to talk to a receptionist who was not able to give me any more information. I was forced to cancel my original plans for that weekend, including a hotel reservation in Vancouver, where I would be staying post-move.

Finally, I was informed on Friday, October 22nd, that my move would in fact happen on Monday, October 25th, between 12 PM and 5 PM. Since this was the first confirmation I had, I was finally able to tell my landlord, who was then able to book the professionals he needed the ready the apartment for the next tenant for Tuesday, September 26th.

The movers finally arrived at 7PM Monday evening. Thankfully, the movers were very good at their job, and packed all my stuff very well. It was relieving to see that they were as frustrated with the situation as I was.

The movers finally left shortly after midnight, having needed over 5 hours to pack my apartment. I was able to leave in the morning, but due to the rush and inability to deliver a clear schedule, my landlord had to reschedule the cleaners, and did not refund me my $600 deposit.

When I made it to Toronto, Centennial Moving was unwilling to set a date and time for delivery when asked. Instead, on Monday, November 8th, they said my delivery would be occurring on Tuesday, November 9th between 9AM and noon. When asked if this time could be moved, since I had a job interview at the same time and would not be able to reserve them a parking spot or elevator at my new building, they said it couldn’t be. So, I cancelled the job interview, potentially losing out on an early employment opportunity in Toronto and reserved the elevator for as long as I could. When I wrote back to tell them this, they suggested delivering on Friday, instead.

Over the course of the entire move, I lost my deposit on my apartment, as well as a potential job opportunity in my new place of residence. I was charged double my original wildly inaccurate quote. I was re-assigned moving consultants with no warning. The consultants and/or managers were completely unable to schedule anything with me within a reasonable timeframe.

Centennial Moving was at the highest level one of the least reliable companies I have ever had the displeasure of dealing with.

(Review edited for length)

I was not present for the movers in Victoria, it was my senior mother. The movers seemed pleasant, my mother had no complaints. They packed her belongings in the front of a very large moving truck, so we expected to be "last off" so we knew it may be a few weeks for delivery. The list given to my mother to sign was not accurate and the numbers did not match the items, so it made it impossible to "check" the packed list with what arrived. That was extremely frustrating. We had to try to go by memory as to what was packed in BC. The moving crew on the Niagara side were amazing. 3 young men, very pleasant and personable. Wore masks as they needed to since it was a seniors building. Kept physical distance where possible. Helped carry empty boxes to main floor so we could dispose of them in my mother's recycling room. Also took a few boxes down that were items that she used temporarily while waiting for her possessions to arrive. There was a delay in getting her move completed which was very very frustrating. Their contract reads 14 business days from when shipment leaves. She was packed Nov 3. The 14 days starts from when they leave the province apparently, not from leaving her house. They were unable to give me a date as to when they would leave province once her items were picked up. Nov 14th there were the mudslides in BC which closed roads. Nov 22 they contacted me to say our goods had to go into secure storage in BC. Dec 6th we were told we had to pay a 26% "fuel surcharge" but that they would continue to absorb storage costs but we had to share the burden of fuel cost increases. For a senior on a fixed income, this was a significant burden on my mother who thought packing her things on Nov 3 for a Nov 15 move in date would be sufficient (THEY picked that date knowing her move in date). Not only did her move cost her more, but we had to find furniture and household goods to hold her over till her belongings arrived Dec 21st. Many boxes had clearly been sitting in wet conditions, and her box of dishes marked "fragile" were mostly broken, as well as a picture frame and glass. I am sure the damage was not over the $300 deductible, so we did not pursue. Overall the weather was a large contributing factor to our experience, but more truthful upfront expectations on timelines and care with handling belongings could use improvement.

I’m going to be fair, and tell you the pros and cons. Everything started great with Centennial for my move from Calgary to Toronto. I was provided a good quote, and my move coordinator Dave was excellent. He was very responsive, and gave very detailed responses to all my issues. The move was coordinated easily, and was scheduled for 24june21. Note, I heavily underestimated the weight, and the actual weight was substantially more. I was told it would be a big trailer coming which I assume would take my stuff from Calgary to Toronto, with minimal moving between trucks, but when a small truck arrived i knew my stuff would get handled twice as much. We have all travelled on airplanes with boxes, regular boxes packed in a regular way, and as we know these boxes arrive pretty beat up – same concept applies to movers, and this had me a bit worried knowing they would handle my stuff yet again. The crew who came to pick up the furniture were not very professional, but they did their job and didn’t damage anything – but I was expecting more of a professional service from “such a professional” moving company. My stuff was delayed beyond the 4 week estimate, but arrived in 7 weeks – not too bad, and the contract stated there are no guarantees so I cant place blame.

Then our stuff arrived. Very unprofessional movers – no masks, no booties. They had to be asked to put protective covers when taking large items upstairs as to not damage the house. They questioned us on why we used “such big boxes” – doesn’t matter, we don’t need to hear your opinion on how we packed. All the boxes had clear labels as to where they were to go. Yet they would still ask where things went, and huffed and puffed if something has to go upstairs. Also, they placed a bunch of stuff just in the garage instead of where it belonged – must be nice to just do whatever you want to reduce your workload. I had to then move a lot of these heavy boxes myself throughout the house over the next several weeks. And at the end they even asked for a tip…now lets talk about our stuff. Out of 6 pieces of bigger furniture, they broke/lost 3 pieces – that’s 50% of my large items broken or missing! The TV stand was literally crushed (not cheap Ikea stuff), and a custom bench was broken. We had a HUGE king size bed headboard size 8’x5’, which weighed over 200lbs – this was lost and never recovered. How does a moving company loose such a huge piece of furniture? Did they break it and just dump it? Did they decide it was too big and just didn’t care enough to move it? I have moved full family homes over 10 times, and have never broken anything like this, because I used common sense and cared. So we filed a claim on 16Aug, pretty angry that half of my furniture was broken by this super professional moving company who I paid over $7000 to. They responded 2 months later, and stated that I denied additional insurance (which I did, because im a regular person with regular stuff (not garbage), and none if it was super expensive that I needed extra insurance. I also didn’t think any of my stuff was easily breakable), therefore I would be only entitled to the basic insurance payout of 0.60c/lb. Also, there was a $300 deductible (per contract), so they ever so graciously offered me $145 to close the issue, with a stipulation that I cannot post negative reviews anywhere. After losing $3500 worth of stuff, and getting offered $145, it was a slap in my face. So I write this review which cost me $145, to tell you all about my experience. Note, Centennial did in no way breach the contract, so legally I have no recourse. I don’t believe breaking half of someone’s furniture is even remotely acceptable for a professional moving company, regardless of the insurance payouts. For Centennial who I’m sure will respond to this, yes you asked me 3 times if I needed extra insurance, and yes I declined.