Centennial Moving is a full-service moving company servicing all of Canada coast to coast. With our successful experience and highly trained staff, Centennial Moving Company stands as one of the market leaders when it comes to corporate relocations. We offer valuable service in terms of both cost and time. We are experienced on what it takes to move read more...
Centennial Moving began operations in 1998 and has received 87 reviews for an overall customer rating of 4.6. The average rating for businesses providing similar services in the Moncton area is 4.6. Write a review
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1
This afternoon Centennial Moving Company delivered items to my home. Upon arrival, they were asked to wear a mask, as it is currently the law in New Brunswick to do so. We had a box of masks available to them. They refused to wear a mask, and proceeded to enter my home, after driving items from Alberta, to New Brunswick. I contacted the manager of Centennial Moving Company - Moncton Location, about how upset I was with the fact that their movers did not listen to our request, and put us and our family at risk by entering my home without a mask on, while in Orange-Phase.
This manager told me it is TOO DIFFICULT (I’m still laughing about this) to walk up and down stairs while wearing a mask. He agreed with his movers, and stated that they shouldn’t wear one. After stating multiple times that it is, in fact, the LAW to wear a mask in any public place, or entering someone else’s home, he told me he doesn’t care, and that I am wrong. After repeating multiple times that this is not ok, he told me he doesn’t care, and that he doesn’t want me to contact him, or the office ever again about today’s issue. I am absolutely disgusted with the way he chose to deal with customer service complaints.
Not sure how this man, or his employees think they can pick and choose which laws they follow. However, he was very adamant that the law to wear masks in public and other people’s homes does not pertain to his delivery drivers.
Dear Chantale, we are terribly sorry for the unpleasant experience you had with us. Whilst an apology will regrettably not alter the outcome of your experience on this case, we do extend it with sincerity. We are thankful for you to pin point this situation which happened at your delivery location. Indeed it's hard for movers to breathe in the mask while they're moving heavy appliances up and down the stairs. As well all of our staff members are getting checked for COVID on the weekly bases, so none of them could have get the virus while driving in the truck for the whole time. In case if you were afraid, you could just wear the mask yourself and tell them where to bring the heavy appliance with a distance of 1-2 meters. We're sorry for the situation which happened with the manager and he did apologize to you in the separate conversation. Nevertheless the move itself was smooth, nothing was damaged, broken, missing and was delivered on time. You could have just let us know of the situation so we could handle from our side, because the service itself we provided was on the great level. Best regards, Centennial Moving Team.
1.8
I used them to move my stuff from AB to QC. After picking up my stuff they claimed they went to a scale and my stuff weighs 3200 lb. They didn't know that I weighed my stuff myself and they are 2400 lb. When I asked them about the ticket scale they alleged that the scaling facility doesn't provide tickets due to COVID-19 situation. I called the facility myself and it turns out this a straight lie.
After many rounds of negotiations, they offered to scale my stuff in front me but on condition that they will charge me more if the second scale within 10% of their value. When we re-weighed the stuff it turns out exactly as I expected (to put in $ value, they were about to charge me $800 more than they should).
They didn't apologize or even provide any reasonable explanation of how their weight was 800lb more than the actual value.
Save yourself the hassle, and look for an honest company.
EDIT based on their reply:
They said the scale facility won't allow them in due to COVID19. This is not true because I called the facility and they confirmed with me that the driver are allowed to enter and there is no special measurement due to COVID19.
Dear Mostafa, we are terribly sorry for the unpleasant experience you had with us. Whilst an apology will regrettably not alter the outcome of your experience on this case, we do extend it with sincerity. We are always using MTO scaling facilities and since the outbreak of pandemic started, they don't allow us inside of the facility, their staff weight the truck and the results are showed on the screen of the scale, that's why we provide them with our letterhead where they imprint the results and pass back to our driver. And that letterhead we scan and send to you when the scaling ticket is requested. We always advise the rescale option in case if don't agree and in case if they weight is more or less than 10% of our value, we always adjust the final payment based on it, without keeping your extra payment. We're sorry for any inconvenience that might caused you, but you paid for the correct amount and the items were delivered in a good shape and on time.
1.8
Update January 14, 2021
After multiple correspondences with senior staff since posting the initial review, we negotiated to settle our differences and I was compensated. We clearly had different expectations of the service standards. Ultimately, all my items were delivered and intact. We acknowledged that there were some factors beyond our control. I have since increased the rating because of the satisfactory final outcome.
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Initial review on November 12, 2020:
Very unpleasant long-distance move from Toronto to Vancouver this summer. 0 stars. Please read before choosing this company.
Pick-up was smooth but delivery was a disaster!
- gave little delivery notice (on a long weekend) and the alternative to charge extra for storage and redelivery fees
- first delivery: 15 of 25 items missing, mover Costa did not offer any explanation and wanted me to sign the receipt
- after multiple phone conversations and emails, located 14 items in their warehouse and 1 item delivered to another customer on the same date, scheduled for redelivery on a Sunday
- company replied that Costa was the only staff handling jobs in Vancouver; logically, he was likely responsible for delivery errors
- second delivery: unexpected knock on my door one day ahead (saturday) without confirmation by Costa again; company's response was Costa explained to Dispatch who was 'too busy' on a weekend to confirm with the customer so they came anyway
- Costa did not offer any explanation or apologies for the error, dropped 15 items OUTSIDE of my home on a wet ground, refused to discuss and drove away in the middle of a conversation
- Rex and Kian from customer service/claims offered blanket statement replies that it was bad luck and errors happen - even if it was 60% of items missing- used pandemic and employee stress as an excuse
- many boxes and items were in poor condition, a reflection of lack of care during the move
- poor communication: long holds on phone that leads to full voicemails (cannot leave message), slow response to email
In my opinion, centennial moving is an extremely unprofessional company that tolerates multiple employee errors and misbehaviours with no accountability. Recommend avoiding at all costs or risk being treated like this.
Dear Customer, we are terribly sorry for the unpleasant experience you had with us. Whilst an apology will regrettably not alter the outcome of your experience on this case, we do extend it with sincerity. We always provide 2 days in advance notice for both pick up and delivery, since we're consolidated movers, we can't tell the time frame much more in advance in order to not mislead customers in case if something changes. We can't just dispose your items, so we offered option of storage since initially you couldn't accept the delivery, since we pay our workers hourly, storage and redelivery fees could have applied in this case. Indeed we have a lot of problems due to the current pandemic, especially with the amount of staff members, so Costa at the moment was the only one who was handling the jobs in the area. We're sorry for miscommunications which happened because of this and spoke with Costa several times after that to avoid something like this to happen in the future. We still delivered all items in 1 piece, but with a delay and we're sorry for that, thankfully all items were found and delivered intact. In case if you had any damages or broken items, you could always apply the form to Claims Department, so they could compensate you back based on your coverage plan with us. We're really sorry and implementing the new techniques right now to cover up the problems which arose due to the pandemic. Best regards, Centennial Moving Team.
1
Stay away from this company!!!! I did my research, they had excellent reviews on their website and on other sites on the internet so I thought, ok, let's go with them. BAD IDEA!! I have moved A LOT in the last year and my provincial movers weren't able to move me from Ontario to Nova Scotia. So, I chose Centennial Moving. It all started out well, my sales person was very helpful and explained that they charge by weight. I was also informed that Centennial Moving only comes to the East Coast once a month which meant that they would have to pick up my belongings on September 15 to have it out in Halifax between September 25-30. This would have worked out perfectly because we would've been able to unpack over the 2 weeks we were in quarantine. I spoke to my other movers, as I had things in storage at their company, and they said that each storage locker weighs approximately 2000 lbs. I had one and a half storage units so their and my guesstimate was 3000 for the storage lockers and another 1000 lbs for the boxes I had at my apartment as I had little to no furniture (no bedframe, no couch, no chairs, no dining set) I was thinking worst case scenario it would all weigh 4500 lbs for 169 items.
Here is where it starts heading downhill....On September 15, it was confirmed that the movers would be at my storage place between noon and 4pm. I have never had a moving window...the movers arrived at 4:30. I waited in my car for 4 1/2 hours because my storage was an hour away from where I lived. I had to call dispatch twice to find out where they were. Such bad communication!!! With the second phone call I was told that they stopped to get food. I understand that you have to eat BUT YOU WERE ALREADY LATE and absolutely ZERO communication with the customer that was waiting!!!!!!!!
The following day I asked for the weight ticket because I had heard stories about people's belongings "weighing more" so the company can make more money than what they quoted their customers. The weight ticket ended up being a form that the company sent. Where is the real ticket? You can't tell me that COVID is the problem as the weigh station can provide you with a printed copy through the window, or you could take a picture of it and send that. According to my weight ticket, all my things weighed 5650 lbs. Are you kidding me? I had almost NO FURNITURE!!!
To make matters worse, a few days later I get an email five minutes before the sales person left for the day to say that my things were too heavy to go on the September truck to Nova Scotia and would be arriving a month later. What could I do? They had my belongings.
A month goes by, I had to email the company on October 26 to ask the ETA. The dates I was given were between October 23-27 with 24-48 hours notice. I was told that it will be arriving on October 31 and November 2. UGH!!
The dispatch department sent me an email on October 29 to confirm that my delivery would be on October 31 anytime between 9am and 12pm. FINALLY! I sent them back the email confirmation with excitement because the day was finally here!! And this is what I got back:
"Thank you for the confirmation, Sara.
We would like to ask you, is there is any possibility you could pay the final balance with cash or at least a part of it?
The reason for such a request is that our driver's card was temporarily blocked for some reason and he will need cash for regular trip expenses.
Regardless of the payment method, an official receipt will be provided accordingly.
We would be grateful if that will possible on your end, kindly let us know."
What kind of company does that?????!!!! What kind of company asks that from their customers?
Dear Sara, we are terribly sorry for the unpleasant experience you had with us. Whilst an apology will regrettably not alter the outcome of your experience on this case, we do extend it with sincerity. We always advise a window, and driver calls always upon the arrival, you could have requested from your agent to give you the call in 1 hour in advance, so you could easily do other assignments until we come. We're sorry for the inconvenience with time frames and lunch break for the movers, the customer prior you just had more items than listed initially so we had to stay a bit longer to finish packing it to the truck. We scale at an MTO weigh station and they do not issue tickets due to the pandemic that do not allow anyone inside of their office. This is why, we collect the information from the weighing and in-print it on our letterhead. So while the truck is scaling, the movers wait outside of the facility and provide the person at the scaling our letterhead, so they can imprint the results from the scale on it and this ticket we provide to the customer. You had more items upon the pick up, which were listed in your initial list, so more items mean more weight. We had a space for East Coast truck up to 4100 lbs. at the moment of booking, but it was more than that and we couldn't fit it in the truck and could send only with the next one, because you had more items than initially listed. The dates agent John provided you was just an ETA at the moment, since we couldn't confirm it in so much time in advance and later on we provided more accurate window. Indeed certain situations might happen and driver got some problems with the Credit Card, we didn't force you to pay in cash, we just asked if that might be a possibility from your side. We're sorry if that sounded forcefully to you, but we didn't mean it. We're sorry with misleading about the BBB, we indeed spoke with them about it in the private correspondence regarding the accreditation several times. We do apologize for everything what happened in this move and are willing to help with any other trip or issue you might encounter later on. Sincerely, Centennial Moving Team.
1.8
I have never written a review before but felt compelled to warn consumers about this company. We hired Centennial Movers to move a 2 bedroom bungalow from Toronto to Vancouver Island. We dealt with Xavier who quoted us $4900 for approx. 8000lbs with an expected delivery date around the beginning of April. On move out day, the movers were efficient but did manage to break off a large piece of stone from the front porch with their dolly and didn't bother mentioning it. I did relay what I witnessed in an email to Centennial but nothing was done to rectify it. We received a bill later that day which was significantly more than the original quote (like $3,000 more) with the final weight of 12820! I was floored. We have a 2 bedroom, 900 square foot bungalow! When I asked for the waybill documenting the weight, I got a weight typed on company letterhead...nothing official. Since net weight is such a point of contention, you would think that they would be able to provide an actual waybill. Move in day came and went. Follow-up phone calls and emails with Xavier had me trying to track down their dispatcher directly whom could not even provide a ballpark date when our things would arrive. Fortunately we had brought camping gear with us so we were not completely without. Finally, three weeks after the estimated delivery date, only HALF of our items showed up. We were made to pay the full amount or they would not unload. The movers were very nice and pointed out damage...there was a fair amount of it. The movers tracked down the other half of our items to a warehouse in Vancouver and sent us photos. I was horrified to see some of the boxes ripped and stacked in a way which completely neglected the instructions on the box. Some damage is to be expected with a long-distance move but after seeing the way in which our items were handled, I attribute a lot of the damage to a total lack of care. We received the remainder of our items a week later and fortunately despite some damage everything was accounted for. We did receive a box that did not belong to us but the movers picked up on it quickly and put it back in their truck. After inventorying the damage, I provided the necessary information to the claims department but was told the damage would essentially be the cost of the $300 deductible ( the damage was far greater). They were willing to offer me a $70 reimbursement on the condition that I "opt from pursuing further with legal complaints or claims, posting online reviews related to Centennial moving that will negatively affect the company's reputation". I thanked them for their hush money but said I would rather have the ability to post my experience online to caution others who are looking for a reputable moving company.
Dear Yolanda, we are terribly sorry for the unpleasant experience you had with us. Whilst an apology will regrettably not alter the outcome of your experience on this case, we do extend it with sincerity. In case if your porch was damaged, you should have notified our movers at the time of pick up, while there were still there, so they can witness it and take a photo of it, as well you should have sent us the photos of it as well, so we could process it. Based on our Claim Policy - Property Damage: Our insurance liability is limited to up to $100.00 for damage to floors, walls, ceiling/roof, doors, and painted surfaces. So we could easily compensate it back to you. Your price is solely depends on the actual weight of the items, since we do scaling twice on the pick up day to get the actual weight. If you had more items, the weight increased accordingly, all depends on the weight of the items. As an example you can have just 5 boxes of books, but since books are heavy, the weight won't be just 10 lbs. for all of these boxes. We scale the truck at an MTO weigh station and they do not issue tickets due to the pandemic that do not allow anyone inside of their office. This is why, we collect the information from the weighing and in-print it on our letterhead. As well we offer the rescale option on the delivery, so you and the movers could witness the scaling again and both check the results, you could have just requested it from the dispatch during confirmation for the delivery. We never advise the exact delivery date, since all depends on the schedule of customers we have on the way, as well as it was mentioned in the booking agreement, we experience the delays due to the COVID and the result from it is a shortage of staff members. It's something we can't control, as weather conditions, but we're sorry for being late, we moved as fast as possible. Indeed losses and damages might happen throughout the move, some of them happen due to the weather conditions, temperature change or pressure, which may result in damages to such things as plastic, glass, dishes or even wood. We always take all items with big care and have a separated space in the truck for each customer, so items aren't being moved inside back and forth. Based on your Claim details and basic coverage plan that you've chosen, you didn't even reach the deductible amount, but we still made an exception for you as a valuable customer and offered some compensation. Prior the move you were advised that we have 3 types of coverage and how each of them works, so you could choose the one you preferred the most. Once again, we do apologize and in case of anything, please contact our team back. Sincerely, Centennial Moving Team!
5
When it was time for my company to expend out of province, one of the hardest things for us was finding a reliable moving company in Toronto in order to get all the new store fixtures and equipment moved from our main corporate store to Vancouver.I spoke to Xavier, he gave me all the info and costs and we closed the next business day. The move was smooth, his team was very professional and all my valuables made it to Vancouver safe and clean. Thank You all at Centennial.
Dear Joseph, our Team wants to thank you for your amazing review. We understand that to find a good moving team is not an easy task, and not every company you can trust to process your move. For this purpose, Centennial Moving is here to let you make the best choice according to the budget, period and other moving conditions. We hope that you will use our services for your future needs.
5
I recently moved from Calgary, and I can't imagine being more happy than I have been with Centennial. Everyone was competent and understanding of my needs (even when these unexpectedly changed), everyone tried really hard to do good and quick work, and my entire move was accomplished with a minimum of fuss and difficulty. To cap it off, in the end the bill came in under the initial estimate. I absolutely hate moving - but Centennial made it as easy and painless as possible.
Dear Adrian, thank you for mentioning the positive aspects our work. Centennial Moving is a company with a great sense of responsibility and we make all possible to meet your requirements during the process of moving. In this regard, we want to thank you for highly appreciating the work we've done.
5
Great value for money! While not the least expensive option, we went with Centennial Moving to help unload our 16 ft moving truck because of ease of booking (thanks, Gary!), transparent pricing, and experience. Mike and Alex were amazing. They called ahead to let us know when they would arrive, showed up on time, and worked together to make the moving process as smooth as possible. I loved that they showed up ready to roll and had all the necessary equipment needed to move our items safely and without a ton of effort. Both Alex and Mike were friendly, polite, and hard workers -- they were so easy to work with and handled my belongings with care. Would definitely recommend to anyone who wants a hassle-free moving experience.
Dear Lisa, the main task of the company is to make the customer's move process stress free and as pleasant as possible! We will be waiting to work for you again, in case of need! Thank you for spending your time to write us a positive review!
5
I chose Centennial to move my 5,000+ 3 story house from Saskatoon to Toronto and I am so glad I did. From the beginning Xavier followed up with me on every question I had (and I had many) almost instantly. If he didn’t have the answer he checked with his boss and got back to me quickly. I had three of the most wonderful men as movers: Mike, Eugene and Alex. Out of all the movers we have had in the past I can not say enough about how amazing these guys were. They took time to be sure all the “special things” were packed correctly and communicated with me constantly. Not one time did I hear a complaint or negative comment about anything I asked them to do. Centennial accommodated my need to load one weekend then hold everything until two weekends later due to closing dates of houses. They scheduled the same team to unload me which was wonderful. Once again did an amazing job unloading everything. They didn’t rush to just get done and go home. They actually cared and were concerned about my things. I even have very fine Crystal that I have broken before just from hand washing them and NOT ONE OF THEM were broken during the move. I was amazed!!!!The only mistake I made during the move was purchasing the additional insurance, with these guys I didn’t need it!!!!!Amazing job Centennal Moving!!! You guys have got it going on! I will recommend and use only you in the future! PS. I don’t know what you pay this team but whatever it is, it’s not enough! They are great ambassadors for your company!
Dear Fabyo, our company values your time for writing this feedback. All the team is working hard for 100% satisfaction of the customers.In this concern, we are happy when we receive these kind of positive reviews. Thank You for highly appreciating us!
5
I want to thank Centennial for providing me with the best men I have ever had for moving. January 6-24 were my dates for the move, and at the pick up were the only 2 men I had to move me from Calgary to ON...and they did the work of 4 men ! They packed everything with such detail and care. Even my sofas were wrapped! These guys are polite and friendly and worked harder than anyone I have ever seen. Thank you for taking good care of my things during the move and making my life so much easier ! I couldn't have done it without you! I highly recommend them both, they make a great team. If I ever need to move again, I will be calling for Andre and Nick. Thanks for everything!
Dear Eric, we wish you all the best in your new home and hope you are settling comfortably in your new location.
4.8
I can say without any doubt that I did received a very good service from Centennial moving. The tracking was great, the moving truck on time, the driver pack so well all my stuff and unpack it too. The delivery date respected. I just have a very good comments about them; as they made this moving experience a good one.
Dear Jean-Marc, for this purpose, Centennial Moving is here to let you make the best choice according to the budget, period and other moving conditions. We hope that you will use our services for your future needs.
5
It is with my great pleasure that I am writing to you to tell you that I was very satisfied with the moving service you provided to me. Your personnel were professional, understanding and trustworthy since the beginning of our contacts. You did everything in your power to ensure that the moving would proceed smoothly, as it did! All my stuff was packed so well that nothing arrived broken or damaged in North York. I will recommend your Company to each and every one who needs to move in Canada. I know you would never let anybody down. You always responded - at your utmost capacity - to all my requests and needs.
Thank you, Sophia, for using Centennial Moving services! We appreciate and value our customers and we want to make their moving process as comfortable and easy as possible! Thank you for being one of these happy customers.
4.2
I had read the reviews but it was more to do with the fact I had seen this company in my area on several occasions and had recommendations from friends that used them so I called on them to give me a quote. The information given to me during the salesman's visit was thorough and the quote I received was competitive. My decision to give them the business was justified and they did not disappoint at any stage of the process. I for one am pleased I employed Centennial Moving to move me and would recommend them to anyone that asks.
Dear Morgan, thank you, for using Centennial Moving services! We appreciate and value our customers and we want to make their moving process as comfortable and easy as possible!
5
We got Several bids. We were moving across the country. We decided that Centennial moving were the best and most experienced moving company. We were quoted a specific rate, but understood that it would depend on the final weighing and that it may go up and we figured it would go up but not that it would be tripled or anything like that. The person who gave us the original bid was John. And he responded to all of our emails or phone calls during the process. This was a good experience in an industry that can be fraught with overpricing and poor service etc. Big Thanks all round!!
Dear Elizabeth, we hope that you will hire us for your future move. We work a lot to enhance our professional skills and we are glad that you appreciated our work.
5
Centennial put my mind at ease about choosing a mover from Calgary to Toronto. Xavier was excellent at communication via email in the weeks leading up to the move, and I couldn't have asked for better movers than Gino, Eugene, Alex & Mike. They were flexible with my uncertain moving dates. They stayed in constant communication regarding time frames, and stayed right on schedule. They took incredible care with packing and protecting our furniture including an antique Grandfather clock. Personal Touches like that really make a difference! I would recommend them absolutely, and I wish them all the success that they have earned and deserve!!!
Dear Martin, Thank you for mentioning the positive aspects our work. Centennial Moving is a company with a great sense of responsibility and we make all possible to meet your requirements during the process of moving. In this regard, we want to thank you for highly appreciating the work we've done.
5
Very professional outfit. They stayed in contact with me throughout the entire time, even gave me 30 days of free storage.
Thank you for handling the stress of our move.
All our belongings were delivered in a safe manner and nothing went missing during the delivery.
I don't have words to thank these guys properly.
Thank you Centennial for handling our long distance relocation in the best possible way.
The main task of the company is to make the customer's move process stress free and as pleasant as possible! We will be waiting to work for you again, in case of need! Thank you for spending your time to write us a positive review!
1
I had a pickup booked for Toronto to Vancouver move - at the end of the time window given we called Centennial and they informed us that the driver in Vaughan would not be able to come because roads were closed. This wasn't right as my in-laws were able to make the same drive with no major issues, and we were not contacted with notice of cancellation.
We rescheduled to the next day, which I had to take time off work for. Again, at the end of the time frame given, I called and was told they were not able to make it. I wasn't even contacted with the update.
We ended up cancelling with them. Because I had to take a day off work, I was offered a grand total of $15 to make up for lost wages.
So to summarize, I have wasted two days waiting from them because they have no organization skills, don't know how to use google maps, and have terrible communication.
We understand your disappointment with Centennial and wish we knew the traffic condition upfront.
We can assure you there are no unprofessional drivers in our team, in fact all of them are highly trained and with great sense of responsibility.
The unforeseen traffic circumstances couldn't have been avoided as the driver used all possible routes, including small streets where the truck could hardly fit and even the route suggested by you. But everytime the roads were blocked either by huge traffic or police.
If you are still looking for a mover, we would be happy to assist you and make the things right.
Best wishes
Centennial Moving
5
We couldn't have been more impressed with the three men who moved our large pieces of furniture into storage. They were fast, efficient and funny! From my initial contact with the company, through the move and follow up everyone was helpful, polite and informative. They called to confirm the move, called when the truck was on its way (giving us time to move smaller items into our storage unit) and emailed a follow up. This company is as good as the reviews say they are. I would highly recommend them!
We are proud to have this great Customer Service and Moving team to tailor your moving needs to make you happy.
5
Victor was very helpful with helping us plan our move - sorting out all the details and making every effort to arrange things in the easiest way for us. The moving team were incredibly efficient at packing up all our things, and unloading them the other end. They dismantled and reassembled a sofa, a bed and a dining table with no problems.
We work a lot to enhance our professional skills and we are glad that you appreciated our work.
5
Having moved my family and contents several times over the last 30 plus years, we had certain expectations before even calling Centennial. We know what moving entails, how much work, packing and stress it can be. I decided to get help this time. Our son was moving westward for a job contract, and needed to be there before all of his small apartment belongings could be sent off. Centennial seemed to fit the bill for this scenario.
The first call I made to Centennial completely put me at ease, their polite and professional demeanour over the phone impressed me, and the quick responses back and forth over email were very reassuring. I made a few extra calls (which I tend to do , lots of questions from me typically ) and I was always made to feel welcome, not a bother, and the friendly voices on the other end were always so helpful.
The next stage was pick up and delivery. At each end, the guys were so lovely to deal with and to chat with as they carefully packed up my sons apartments contents Each and every item arrived safely and secure and as discussed weeks earlier everything we spoke about was done with great detail and organization.
And then, my sons contract was switched back to Ontario, and so we did all again, this time in reverse. The last thing I wanted was to have my young adult son rent a big truck and lug his things across country and so I contacted Centennial again, they fit us into the schedule in such a fast time, that I was amazed. As a repeat customer they even gave us a small discount on the weight of items which we really appreciated, as it was high season for moving.
Once again, items were collected, moved across country and arrived to our home in Ontario last week, perfectly packed, and stored and delivered with ease.
I would highly recommend Centennial movers and would not hesitate to use them again for moves such as ours
Thanks so much to the team, greatly appreciate all the work you saved us. :)
Noelle Parsons
Thank you, Noelle, for your wonderful review. Your words of appreciation are truly inspiring for our team members. Centennial Moving is proud to make every customer a "customer for life".
5
The team arrived early, ready to go. Mike and the guys we’re beyond my expectations. Totally professional in every way. If they saw my family or I go to pick something up, they politely jumped in. They took complete control, and treated us as good as it could possibly be on a pretty stressful day. In fact, they made it so easy for us, I can say it became a stress free day. What a tremendous experience for my family and I as we downsize and struggle with the change.
To make your move as much easier and pleasant a possible is our main target, Claudia. We wish you and your family nothing but happiness in your new home and thank you for your positive feedback.
5
This is a trustworthy company and very professional. After researching several companies, I decided to use this company. The estimate was based on weight, and I was told that if the weight was over then the cost would be more. I was emailed and contacted on occasions with regards to the cost. Everything was clearly explained. When the driver Nick arrived at my residence, he professional, he was careful to pack a few items that were not in boxes and carefully made sure that everything was loaded up properly. They were very considerate of my belongings and after my belongings were on the truck, he took a picture to show me. My belongings arrived and I have nearly unpacked everything, and so far not one piece is broken, and no scratches on any furniture. I would definitely recommend this company and its movers to anyone that is considering a long distance move. With all the bad moving companies out there, this one is truly a standout.
Thank you, Gareth, for your wonderful review. Your words of appreciation are truly inspiring for our team members.
5
It was so useful to have someone come to my home before the move to see what needed to be moved and stored. The relocation process was explained and a quote provided. The actual day of move was what impressed me mostly. The movers arrived in a punctual manner, introduced themselves, were polite and friendly. The guys made a walk through to understand what they were moving and storing. The guys were quick and careful. overall very impressed with the movers. Will use again.
Thank you for giving us this opportunity to make your relocation flawless.
5
I just would like to say that the two movers who moved me in yesterday were awesome. They were very professional, and very nice. I have dealt with movers before who just took their time and didn’t really care of the concern of the home owners time. I have recommended this company to a few others that are looking to move. I am very pleased with my services, and I will definitely use this company again.
We wish you and your family nothing but happiness in your new home and thank you for your positive feedback.
5
We moved from Quebec to Toronto. In all aspects this relocation service went over and above in its assistance. The logistics of that move were difficult, including the fact that the road to our new home had restrictions, due to construction works. There was a considerable extra effort made by Centennial folks at the offices to make the delivery. So our hats are off to the movers and the really great staff at Centennial They really came through in the finest way possible! Thank you!!!
Your feedback is highly appreciated. We'll be more than glad to assist you again some time in future.
5
I moved from Richmond Hill to Saskatoon. My experience with Centennial was positive and they really exceeded my expectations. It was my first long distance move and with so many negative reviews of movers, I wasn't sure what to expect. I checked out several companies and chose Centennial based on reviews. I am very pleased with my experience. They gave me a most competitive estimate, they were in contact will me all the time, and the movers on site made sure that all my stuff was picked up. Delivery in Saskatoon was on time and completed efficiently. Nothing was damaged or missed. I am very satisfied with the services Centennial provided and recommend them to others.
Thank you for choosing Centennial Moving! We appreciate your feedback
5
Only just managed to get some internet access but I wanted to write to you at once to say thank you for the wonderful guys you sent to move me to Quebec. Please tell Andrew and Alex how much I appreciated their hard work and positive attitudes. Quebec was particularly chaotic and they had to move the truck numerous times before completing the job. They definitely coped with the worst circumstances I have seen since moving in. They were amazing. Thank you all so much. I am recommending you to everyone who asks about the move.
Thank you very much! We wish you all the best in your new home and hope you are settling comfortably in your new location.
5
Used Centennial Moving for a military move. Last move, the movers ruined everything and stole items. With this company, everything was perfect!!!. Nothing missing, nothing broken. Thanks so much to the crew for an outstanding move. Will recommend you to all around the camp.
All the team is working hard for 100% satisfaction of the customers. Thank You for highly appreciating us!
5
This company moved us to our house last month. We couldn’t have been happier with the level of service and compassion they showed us. These guys know exactly what they are doing. We had a ton of fragile items, and I am pleased to say that the only thing that broke was the coffee pot that I was moving myself! They are professional and thorough, clean and precise. Even though they moved us into our house in bad weather, there was no discernible mess on the floor from the rain. Nobody takes the time to write a good review. We all usually just bitch about the bad companies. These guys are not bad; in fact, they are great. If you move, this is your mover.
James, our Team wants to thank you for your amazing review.
5
We just moved to our new home. I am very pleased with the service provided by this moving company! I strongly recommend this company services to anyone, who wants the fast and efficient moving over a long distance.
Thank you kindly, Aaron!
5
I want to thank you all at Centennial for your help and continued persistence in trying to see the right thing happen for my parents in their long distance move from Edmonton to Toronto. They were overjoyed with your service and help in setting everything up to their exact taste at the delivery. This will hopefully be their last move and we are so glad that they are near us now!! Thank you for making two seniors very happy in their latter years.
It was our pleasure making your parents happy. Let us know if a relocation needs arises again
5
It’s seldom seen that a relocation company holds up their end of the bargain without adding any hidden costs or dragging their feet to elongate the estimated delivery time. These guys were 100% professional and aware of my schedule.. Expectations were met and communication was both clear and fluid. Our things were handled and delivered with diligence.There were no scratches on our furniture or damages to boxed items. Also, they maneuvered our furniture and boxes into our new home without breaking or damaging anything. Well done!
Hi Oleg, we are happy you relocation went smooth!
Thank you for your feedback.
5
Exactly what I was looking for in a long distance moving company that was responsible for the safe delivery of some of my most coveted belongings. Compassion, teamwork and true professionalism. They possessed all the right hallmarks of a superior service provider. They didn’t let me down, even during the tougher phases of the moving process. I can give them my honest recommendation for hanging tough.
Sarah, we are happy to read that you enjoyed your moving experience with us.! We will be waiting to work for you again, in case of need! Thank you for spending your time to write us a positive review!
5
We would like to thank you for your fantastic service. The movers were extremely helpful in managing our office relocation. The truck was packed quickly and efficiently. They arrived at our delivery address in a timely manner. Your office staff helped us to feel very reassured that everything would go to plan. The billing was easy to understand and also was received swiftly. We would not hesitate to use your superb services again!
Thank you so much!
4.8
Great guys, blinding speed and amazing agility. They got here early and worked hard and fast. hope to see them in Vancouver.
Thank you for your feedback, Martin!
5
There were so many things that I observed during the relocation. Above all, however was their high level of co-operation with each other and me. they were so open to instruction and suggestion. The service was coordinated so well. the overall effect was the relocation turned out to be more awesome than we could ever have dreamed of. Total congrats guys!!
Thank you for giving us this opportunity to make your relocation flawless. Your feedback is highly appreciated. We'll be more than glad to assist you again sometime in the future.
5
We had the best experience with Centennial Movers.The people were very helpful and kind.The Crew was fantastic! Thank you Centennial Movers for making my relocation experience as hassle free as humanly possible.
We are proud to have this great Customer Service team to tailor your moving needs to make you happy. Thank you for appreciating the great moving services and the quality we delivered at a competitive price.
5
We recently used this company for our move to Winnipeg. Everyone was outstanding. John, our moving coordinator was outstanding. He always gave me an answer to all our questions always returned our calls. Our driver andrew was outstanding. Delivered our things early. Was very helpful. And he was an outstanding driver. Handled the truck so well in such a small area. He is very personable, Hardworking. I can't say enough good about everyone with this company. Thanks to everyone there. If we ever move again we will be using this company.
To make your move as much easier and pleasant a possible is our main target, Brian. In this regard, we want to thank you for highly appreciating the work we've done.
5
We chose this company because it was less expensive than others. They successfully moved our belongings across the country so we are very happy. We are a a family of seven with a four bedroom house, and we moved from Calgary to Toronto, it was a big move. Our stuff arrived safely, and we have no complaints.
Dear Vasiliy, our Team wants to thank you for your amazing review. We understand that to find a good moving team is not an easy task, and not every company you can trust to process your move. For this purpose, Centennial Moving is here to let you make the best choice according to the budget, period and other moving conditions.
5
I hired Centennial Moving to move my sister from Montreal to Toronto. The movers came on the first day to pack and prepare the furniture for shipment. they were meticulous in making sure everything was protected. The offloading was done around two weeks later into all the correct rooms. Thank you.
Our team is happy to know that all your furniture and things arrived safely at the final destination. We wish your sister all the best in her new home and hope she is settling comfortably in her new location.Thank you for spending your time to write us a positive review!
5
I could not have wished for a better relocation service. The movers were friendly, polite, super fast and flexible. Will recommend this company further.
We are proud to have this great team to tailor your moving needs to make you happy.
4.7
Centennial Moving transported the equivalent of a 1 bedroom apartment from Ontario to BC for me and I was very happy with their services. The customer service was excellent and I received prompt responses by both phone and email. The movers were efficient and professional and even moved a heavy couch up 2 flights of stairs (for a fee), since it would not fit in the elevator. They movers were prompt, organized, and hardworking. I have not used another moving company before, but I would use these guys again if needed.
Your words of appreciation are truly inspiring for our team members. Thank you!
5
This company is the best relocation service I have ever used by a distance. Totally committed workers. they made quick work of my two bed apartment, even though we had some awkward heavy antiques. I experienced total satisfaction throughout my move. Our crew was terrific. Thank you, thank you, thank you.
Thank you for appreciating the great moving services and the quality we delivered at a competitive price.
5
Everyone was great, just great!! From start to finish. both crews in Edmonton and then in Montreal. Not a single issue was had - I am eternally grateful.
To make your move as much easier and pleasant a possible is our main target, John. We wish you and your family nothing but happiness in your new home and thank you for your positive feedback.
5
Centennial is the best moving company I have ever used. Pick up went fantastically well and the movers were great and friendly. The delivery was made at around the time initially specified. What more could you really want from a relocation service. I recommend highly.
Helian, we are happy to read that you enjoyed your moving experience with us. We hope that you will hire us for your future move.
5
We received excellent service in our recent move from Winnipeg to Montreal. Genuine care and attention to detail made our move a positive and completely successful experience. They truly listened to our needs and then set out to meet those needs all with a kind and positive communication style. Both crews were outstanding. They did each part of our move with strong quality and in the kindest, upbeat manner. Everyone met the timelines promised and provided the highest quality of service we have ever had in our moving history. In today's world it truly is hard to find quality along with genuine kindness and I believe that these 4 individuals should be recognized and honored for being the giants in the moving field.
Thank you for mentioning the positive aspects of our work. Centennial Moving is a company with a great sense of responsibility and we make all possible to meet your requirements during the process of moving.
5
I can't forget in a hurry how Centennial movers carried out my long distance move for me. I needed to relocate my home to Montreal and I almost settled for another company which charged very high. I wasted no time to contact them and they came back with a timely quote and assistance. Not to mention the staff were very friendly and helped me set up in my new home. I totally recommend.
We highly appreciate your high rating! Thank you for being our customer.
5
I just used this company for s second time. Hamilton Ontario to Abbotsford BC this time. Everything g went smoothly as was my first experience with them. Reasonably priced. Efficient. Friendly. I will definitely itu use them again.
Thank you so much for this positive review! Centennial Moving is proud to make every customer a "customer for life".
We hope that you will hire us again in case of need!
Best Regards from Centennial Moving team!
5
If you want a good balance of efficiency and cost, then centennials the company for ya. Great customer service. Fast and careful movers. Overall I was really impressed! I would strongly recommend and urge you to give them a try out as I think you will not be disappointed.
To make your move as much easier and pleasant a possible is our main target, Arthur. We wish you and your family nothing but happiness in your new home and thank you for your positive feedback.
5
I just wanted to say thank you very much for your movers service. Everything went off without the slightest glitch! You are the most honest and efficient movers
I have ever worked with. And your movers are most considerate and highly professional. People should know about your service as it is the best I have ever come across. I would highly recommend and will use the company for any future moves. Thank you!!
Thank you for your positive review and your highest rating! Our team is happy to know that all your furniture and things arrived safely at the final destination. We hope to hear from you again!
5
If you require my opinion about Centennial moving, then I would say that this is a well organized company who knows how to respect its customers in every way. I had a comfortable and composed move. Their movers are great assets. Strong men who show responsibility. Recommendation from me.
Dear Johnny, we certainly have a great team here in Centennial Moving, and it's always fantastic when our customers express their appreciation. Thanks a lot for your great feedback!
5
Was delighted with the work that this company provided to make my move run smoothly. I had to reset my inventory a few days before pick-up and Centennial allowed me to do this, my price decreased. Didn`t have a huge budget, so I decided to have a large yard sale prior to my move. I had read a lot of reviews during my research about prices being hiked up upon pick-up. This did not happen to me. My price remained the same. I have already recommended and will do so again in the future.
Maude, the main task of the company is to make the customer's move process stress-free and as pleasant as possible! We will be waiting to work for you again, in case of need! Thank you for your review!
5
I can`t say enough good things about this company. The phone agent was polite and helpful. The rep who came to estimate was excellent and correctly guessed box requirements to within ten. The movers were wonderful. We had a lot of heavy stuff including a piano that must be made out of lead. As promised they sent six movers and two big trucks. They arrived within ten minutes of when scheduled. It took just hours to shift the vast quantity of stuff. About half the time a previous company took to move us in. Would not think twice about using Centenial moving again.
All the team is working hard for 100% satisfaction of the customers. In this concern, we are happy when we receive this kind of positive reviews. Thank You for highly appreciating us, Betty!
1.8
The initial budget was $2500 but finally I payed $3750. Many things broken and a lot of time waiting for my things. Really bad company, a disaster!!!!
Darwin, Thank you for taking time out of your busy schedule to share your grievances on how our services do not meet up with your expectations. We informed you prior booking the final price depends on the weight of your belongings that is determined upon the truck scale, that we do twice - before and after loading. We are positive you didn't take enough time to acknowledge yourself with our moving process prior to confirming your booking with a deposit. This is where all your questions and complaints arose from. We are terribly sorry for the unpleasant experience you had with us. Whilst an apology will regrettably not alter the outcome of your experience on this case, we do extend it with sincerity.
4.8
I had Daniel and his team complete a move for me last month and they were fantastic. These man move fast and treat you with respect. I was worried about my TV as i paid a lot of money for it and was pondering about moving it myself. But it is pretty large and would`t fit in my car. I needn`t have worried as they wrapped it in bubble wrap and two padded blankets and it secured it properly. My partner co-ordinated the move at the other end and even she loved the guys. Extremely pleased I chose Centennial and I urge you to try them as you will not regret it!
Dear Fuad, we are thankful for your positive review! Our team is happy to know that all your furniture and things arrived safely at the final destination. Wish you only happiness at your new place!
5
We had a superb experience with this removal company. The entire move was quick and stress-free despite our lack of preparation. The men were punctual,professional and polite. The truck had some ample space to be filled and easily catered to our needs. I would definitely recommend for anyone looking for a well priced and easy move. We had some expensive teak furniture which was covered in blankets to resist scratches. The whole move was completed in an afternoon and before we were enjoying our new surroundings.
Thank you for mentioning the positive aspects of our work. Centennial Moving is a company with a great sense of responsibility and we make all possible to meet your requirements during the process of moving. We appreciate your review!
1.7
I contracted Centennial Moving to move a small amount of furniture and personal items from Vancouver BC to Montreal QC. They, at the time of deposit, told me that the move should take 8-14 days typically. So, I paid the deposit, and on began my nightmare experience.
The team sent to pick up my items in Vancouver were professional, friendly, and quick. They both remarked at how little that I had for them to move, and said it would take about 90 minutes to load the truck properly, and they were basically correct. They wrapped all my unboxed items in moving blankets, and secured them with packing tape. Each item was labeled and numbered. It was impressive.
Around day 15, I send them an email. I get back a, "It'll get there when it gets there, and we'll let you know". Curt, and unapologetic, but it's only a day late.
Around day 20, I send another email. It's ignored.
Around day 24, I call. I'm told that they're going to talk to dispatch and call me right back. They don't.
Around day 28, I call again. I ask why I wasn't called back about my delivery window, and they again suggest that they're going to talk to dispatch and call me back. I insist that they need to call me back this time. They tell me I will get my stuff next month, at the end of the first week, or during the second week. Six weeks after pickup. I'm understandably angry, and I ask how I'll be compensated. He says that he will talk to the manager and will call me back. He does not call me back.
Around day 30, I call again, and ask again about compensation. I get the same reply, and I insist that he actually call me back. He calls back about 10 minutes later, and says they're willing to discount my move by $50 dollars, and not a penny more. I have some back and forth about how that's insulting and inadequate. He isn't apologetic, and basically says thems the breaks.
Around day 40, I still haven't heard from them, I call again. I'm starting to think my items are never going to arrive. I go through the "talk to the dispatch" routine, and basically tell them I'll wait on the line, and they call back and tell me that they're going to deliver my items later than expected (Surprise surprise), but it will be before the weekend.
Day 43, I get my bill. They've vastly inflated the weight of my items. They suggest that I have just under 2000lbs, but it's actually impossible. I have 3 large boxes (mostly light), 3 medium boxes, TV, printer, soundbar, sofa, coffee table, side table, nightstand, queen bed/frame, two suitcases, a light ikea chair, a small desk, computer chair, two wire/cloth drawers, and a bookshelf. A generous 1300lbs or so, but I would believe up to around 1600lbs. I'd be skeptical at 1800lbs, and completely in disbelief at 2000lbs. There is no method of really arguing anything, and they don't send any sort of proof/documentation to show your items (ONLY) being weighed. However, your items are being held hostage.
They also tell me that their large truck will not be able to make the delivery, so I will have to pay $150 for a 'shuttle team' to move my items into my condo. After some arguing, and bringing up the 45 days it took it deliver, they finally, begrudgingly agree to waive the shuttle fee.
Day 45, the contracted crew to drop my stuff off was great. They did it quickly, without any fuss.
Be very wary if you choose to do business with this company.
Hello Lance,
Thank you for taking time out of your busy schedule to share your grievances on how our services do not meet up with your expectations.
Our greatest desire is to ensure our customers are satisfied at all levels and find the most suitable way to fix their problems.
Upon discussion with the dispatch and manager the problem we faced with the truck delay, it was agreed to waive the shuttle fee of $150 from your final bill. Also, there was another $50 discount applied.
There are many factors affecting the delivery timeframe and while doing consolidates moves it's practically impossible to predict everything that can happen on the road. We were forced to switch drivers due to an emergency one of them had and finding a replacement took us some time that actually caused the delay.
I want to use this opportunity to tell you that we are sorry for the difficulties you have encountered as a result of this problem.
Best regards,
Centennial Moving Team
5
Hello Centennial team, we had used your company for my move from Ottawa to Richmond BC, and were very pleased with your service. I do not know how other moving companies work but my experience with you was delightful. Movers swiftly took care of all our goods, disassemble them in a careful manner and load them into your truck. It was a hard task to demount a king size bed, a sofa and a kid's bunk bed. And believe me, my husband had tried to dismantle the beds by himself, and failed to do it. We were surprised that a 2 bedroom house can be unloaded in only 3 hours, including the disassemble of our furniture. We arrived at our new home on April 17th, and the very next day Warren called us to confirm the delivery. Again, I did not expect that because they've given me the window of 18th-21st of April. I really appreciate punctuality in this kind of business, because our moving was pretty stressful, especially for our young children. The unloading process was as fast as was the loading. I have no regret that for a sum of $2750 somebody could do a better work.
Thanks again for the provided service. Definitely will recommend your company to all my friends.
Carolina, our company values your time for writing this feedback. All the team is working hard for 100% satisfaction of the customers. In this concern, we are happy when we receive these kinds of positive reviews. Thank You for highly appreciating us! We will be more than happy to assist your friends as well!!
5
Guys were courteous and prompt. It's a long, not easy move from Kamloops to Midtown Toronto but they kept a good attitude and got the job done. My furniture and fragile items were all handled with care and I really appreciated them taking things apart and putting them back together. It took them less than 2 hours to move everything from my 1BR apartment, and I was amazed at how fast and efficient the whole process was! My sincerest thanks to the team. I will be referring you guys and using you guys in the future if needed.
The main task of the company is to make the customer's move process stress free and as pleasant as possible! Centennial Moving is proud to make every customer a "customer for life".Thank you for appreciating the great moving services and the quality we delivered at a competitive price.
5
This is the second time I book Centennial Moving. Professional and efficient service providers. This time the move was not easy at all. But the agents and movers did their best. Almost two years ago I had different moving crews, but I should say they were both efficient and professional, very quick. This time I moved from 2 br house in QC to 3 br house in Toronto. They gave me a good rates since it was my second time using the same company.
Thank you my friends! I will recommend you again and again.
All the team is working hard for 100% satisfaction of the customers.In this concern, we are happy when we receive this kind of positive reviews. We are more than happy to have you as our repeat customer, we highly appreciate your trust.
5
I have recently hired Centennial for my move from Scarborough ON to Vancouver and it was very pleasant experience with full of professionalism, the truck was extremely clean and very organized, the staff was very friendly, positive and smiley and they have done the best possible for packing and loading which was amazing, I have seriously saved a lot of time and money with Centennial.
Will surely recommend you.
Thank you, Joey, for using Centennial Moving services! We appreciate and value our customers and we want to make their moving process as comfortable and easy as possible! Thank you for being one of these happy customers.
5
Moves are very stressful, especially when you move from a city where not that many companies travel to. I moved from Grande Prairie, AB to Toronto, ON and made lots of research and there very few companies were able to make the move and Centennial was one of them and had the best price among those others. The move was so easy that I didn't even notice it how it passed. Movers were very polite, customer service was great and very accurate with the details and their estimates. Delivery was done in about 6 days from the pickup. Very happy with the service and recommended Centennial Moving already to everyone I know!
Thanks guys!
Thank you for giving us this opportunity to make your relocation flawless. Your feedback is highly appreciated. We'll be more than glad to assist you again some time in future.
1
Refer to Better Business Bureau complaints!!! Refer to Better Business Bureau complaints for an accurate view of this company. Note the complaints from people who weighed prior to handing over items.
I would never recommend them!!! Do not use them!!!!!
Thank you for your feedback.
We also encourage our customers to check this claim on BBB as a proper explanations with all the facts is specified there.
Best wishes,
Centennial Moving
5
Centennial have moved from Airdrie AB to Toronto ON and it was really the top company I have ever dealt with, after I had some terrible experiences in moving with others, and it was a bit difficult for me to trust someone else, but when I choose this company as I got them recommended by one of my friends, I can say that they have done amazing job.
Timing, smoothness in moving and transparency of their agents was incredible.
I will definitely recommend in my network.
Dear Tony, our Team wants to thank you for your amazing review. We understand that to find a good moving team is not an easy task, and not every company you can trust to process your move. For this purpose, Centennial Moving is here to let you make the best choice according to the budget, period and other moving conditions. We hope that you will use our services for your future needs.
5
I have made a lot of searches for moving company who can do the move for my daughter from Regina to Toronto and finally i decided to go with Centennial, and it was a great choice, since it was our very first time moving across the country we had no idea of the process, but with centennial i have learned a lot, and i felt so comfortable by leaving my daughter's furniture with them, everything was perfectly packed and picked up.
Delivery was on time with no delays.
Their agents were very helpful and have made the whole move so easy for us!
Dear Jeff,
We certainly have a great team here in Centennial Moving, and it's always fantastic when our customers express their appreciation. We wish you all the best in your new home and hope you are settling comfortably in your new location.
5
Alex & Jacob were on time, did a perfect job, had all necessary equipment to assist in my move across the country. They needed nothing just instructions. I would recommend them any day and if in future needs be I will hire them again. Head office kept in touch up until the day of the move. Professional movers and their employees really care about their customers.
To make your move as much easier and pleasant a possible is our main target, Louis. We wish you and your family nothing but happiness in your new home and thank you for your positive feedback.
5
For most of us any changes are difficult and stressful, and unfortunately for us, it was double trouble since it was raining on our moving day. But we had the greatest luck to hire these wonderful, professional and efficient movers. They took care of all the smallest details, they had covers for everything to keep our house and items dry. They worked as though it was their home, and we were absolutely happy and pleased! We tipped the guys a good time and we don't regret a single cent spent on this move!
Thank you for giving us this opportunity to make your relocation flawless. Your feedback is highly appreciated. We'll be more than glad to assist you again some time in future.
1
My Girlfriend and I made the move from Calgary, Alberta to Toronto, Ontario and decided to choose Centennial Moving since they received great reviews from most people.
We booked the pick up date and paid the deposit fee, since we were in an apartment we needed to book the elevator and gave them a 3 hr time slot(12pm-3pm) for when they could arrive. They told us thanks for the confirmation and they would be there from 1pm-2pm. They asked me if a 72ft foot truck could fit on the street and I said maybe because there is an alley behind the building. I read other online review and noticed there would be an extra fee if the truck couldn't fit which is ridiculous considering downtown Calgary has a lot of tight spaces that aren't transport friendly....
Fast forward to the move date, I get a call saying that they have arrived. I go downstairs to let them in and realize that it is a totally different size truck/company "Miracle Movers". I've heard horror stories of people picking up your items and never seeing them again so I called Centennial to make sure what they told me was true. He told me that they couldn't fit a 72ft truck so they rented one from another company. I said it would have been nice to know since these are my belongings. It seemed like they did not care to inform me of what was actually going on, but we needed to be out that day so we continued to go ahead.
Our belongings were all loaded and we made a list for ourselves as well as labelled each item multiple times since the scribbles on the form they fill out are barely legible.
Fast forward to the delivery date...They show up to our condo 2 hrs early and ask if they are able to unload. Stating there would be a fee when I clearly told them not to come before 2pm since that was when the elevator was booked. I checked with concierge and no one was using the elevator at that time so I was able to use it, luckily.
We get our items unloaded into the condo and noticed that they are beginning to unload another persons items; furniture that isn't ours. We tell them that the furniture isn't ours and his response was "haha oh, well I guess we forgot to deliver it to the person before you." and took it back to the truck. Before we sign the papers we notice that they forgot to deliver some of my expensive personal items(collector shoes)$600+ which were plastic wrapped together wit my name written on it in permanent marker. I tell them this and they said to write it on the contract and file a claim with the office which I do.
The response from the office is less than helpful since they state they have no idea where my items went and maybe it was delivered to someone else. Of course at this point I know they weren't delivered to someone else and one of their employees took them because my girlfriend and I labelled every item thoroughly with our names on it to prevent this from happening.
At the end of the day my items are never to be found again and they are ignoring my emails. I paid a lot of money for this service and am hurt by how I was treated. My advice to you is that if you value your possessions do not use this company. The reviews may be good, but they are no different from any other moving company out there. I wish I would have picked up on their disregard for my personal items earlier. I guess you live and learn.
Thanks for reading and good luck with the move. I am only putting down a 1 since all my items didn't vanish into thin air.
Clay,
We are terrible sorry for unpleasant experience you had with us. Whilst an apology will regrettably not alter the outcome of your experience on this case, we do extend it with sincerity.
5
Even though I am going through the unfortunate event of splitting up with my long-term partner, I am happy that I came upon these wonderful people with warm and kind hearts. They have been more than professional, I could feel their kindness and support while they were moving all my belongings into my new apartment. It was a complicated move since both me and my partner, moved the same day, but the movers managed their way through, and did everything even better than it was expected!
Thank you from the heart, Centennial Moving!
Thank you, Roland, for using Centennial Moving services! We appreciate and value our customers and we want to make their moving process as comfortable and easy as possible! Thank you for being one of these happy customers.
5
I moved from Vancouver to Toronto a 2 bedroom house. I want to say thank you for the people that organized the move. The coordinator was very kind, told me all the information that I needed for my move. The movers came right on time. They worked fast and they are real professionals. It was very exciting to see how they work. My goods came in Toronto even earlier then I thought, because I asked if they can bring them in Toronto a little bit earlier.
Thank you very much for good service.
Alan, our company values your time for writing this feedback. All the team is working hard for 100% satisfaction of the customers.In this concern, we are happy when we receive these kind of positive reviews. Thank You for highly appreciating us!
5
Centennial did a great job moving our stuff from Penticton, BC to Toronto, Ontario. The movers were very quick. They explained the whole process from A to Z and were friendly and super efficient and put my furniture in each room and assemble back my queen bed. The entire moving process was professional to me and I wouldn’t hesitate contacting them again for future moves if any.
Dear John, we certainly have a great team here in Centennial Moving, and it's always fantastic when our customers express their appreciation. We wish you all the best in your new home and hope you are settling comfortably in your new location.
5
I have hired Centennial Moving for my move from Calgary to Vancouver and my experience with them was very good after i had some trouble in the past with several moving companies. Centennial were extremely hardworking, very experienced and super friendly. The move went so well, all the charges were explained clearly and I was aware of all the process from A-Z. I'm very happy with Centennial and definitely will have them arranging all my upcoming moves.
Thank you!
Ami,
Thank you for your trust. We understand that to find a good moving team is not an easy task. Thank you for appreciating the great moving services and the quality we delivered at a competitive price.
5
Centennial moved me from Calgary to Toronto and that was an awesome experience. When I first called them, the customer service rep was extremely responsive and super helpful in arranging for the move. The price I got was extremely reasonable. When movers came at the date of pick up they were excellent at communicating with us and completed our move super fast and safe. They even were able to assemble/disassemble my queen bed and so quick . It was my first experience with movers and I would definitely use them again if I move in future. They are trustworthy and have great customer service.
The main task of the company is to make the customer's move process stress free and as pleasant as possible! We will be waiting to work for you again, in case of need!
Thank you for spending your time to write us a positive review!
5
I have recently moved from Falcon Lake, MB to Toronto, ON with centennial and it was a great experience. I'm a bit picky person so I had to go through all the process from packing the furniture and holding it to the truck I was really surprised with the way of handling the goods it was so careful and professional and was placed in the truck very secured I had to nothing to say except a great job guys and i have received my furniture in the same way with no little scratch. I'm so happy that I have hired centennial again. Great job guys.
Laura,
Our team is happy to know that all your furniture and things arrived safely at the final destination. We hope to hear from you again and thank for your amazing feedback!
5
I have used Centennial by advise of my friends who moved with them to Vancouver and he was very satisfied with them. I trust my friends so I though I should try them for my move to Vancouver as well. What to say, they are fast, reliable, and careful. Even rainy day didn't stop them to complete my pick up without any complaints or extra charges. This was a really great experience and I'd also highly recommend it to those who's looking to move!
Kristen,
Thank you for mentioning the positive aspects of our work. Centennial Moving is a company with a great sense of responsibility and we make all possible to meet your requirements during the moving process.
We want to thank you for highly appreciating the work we've done.
5
I have recently moved from MB to Vancouver, and I was impressed by the service I have received from centennial, I moved over 15 furniture units are handily graved (very valuable) for me so i had to ask many question before i proceed and their agents explained (clear and smooth) the process from the very beginning till the end, and HERE YOU GO I have reunite with my furniture in perfect condition as I left before, I'm so happy that I choose Centennial.
Many thanks to you centennial.
Aliv,
You are most welcome.
It was a great pleasure assisting you with your moving needs.
Best wishes,
Centennial Moving
4.8
Centennial moving took care of my 3 bedroom house move from Penticton BC to Halifax NS and I'm really glad I chose this company.
Customer service took care to provide all necessary information so I avoided any additional charges and even it was less then the inial estimate.
The price matched the level of service I received all throughout the move. Movers were very cheerful and helpful, in two words, this was my easiest and stressfree move in a while.
Hi Jennah,
We were happy to assist you with your big move and truly hope you'll choose Centennial some time in future.
Regards,
Centennial Moving
5
I had my first move recently, and I am really glad I picked Centennial Moving. I got all necessary information right from the start, so I avoided any hidden fees. The 3 gentlemen who showed up were extremely friendly and professional. I am very happy with the service they provided.
Dear Ethan,
Thank you for taking time leaving your feeback. Your business is highly appreciated.
Best wishes,
Centennial Moving
5
These guys were awesome! This was my first cross country move and centennial made it so easy for me. I submitted an online quote request to move my 2 bedroom condo from Calgary to Toronto and got a bunch of different quotes from different companies. That was an easy choice because centennial had the best reviews among others and I'm glad I chose them. Sales person answered my every question in a timely manner and provided a really good service. They kept me informed with every update as to pick and delivery dates. Their prices were pretty competitive and left me with no doubt of weight accuracy. As for the movers, they were from God. Friendly, professional and with a sense of humor. You definitely have to choose centennial if you are looking for hassle free relocation.
Hi Jeff,
We'd like to thank you for your business and we are glad to know you feel satisfied with the services received from Centennial Moving. Feedback like yours make us work even harder to provide even better services.
Best wishes,
Centennial Moving
5
Centennial moving helped me move twice, everything went nice and smooth, customer service was really helpful, gave me all the necessary information. The moving team was very reliable, came in time for the pick up and delivered in time as well. Would definitely recommend them to my friends and use their service in the future.
Dear Austin,
We highly appreciate your feedback.
It was a great pleasure assisting you and we'll be more than happy to help you with any moving requirements in future.
Best regards,
Centennial Moving
5
I recently moved with centennial from Whitewood SK to Toronto ON. It was the best out of all the companies that i worked with before, very professional staff, positive, smiling and they knew what they were doing, communication with the agents was on level beyond my expectation, great experience, good job centennial!
Hello Nicole,
Thank you for using our service! It was a great pleasure to help you with moving this time.
Best regards,
Centennial Moving
5
That’s how a moving company should work. Communication was awesome, movers were friendly and careful, trucks are clean, service delivered on the highest level. Furniture was assembled flawlessly. Wanna have a stress free and cheap move - these are your go-to guys.
Hi Peter,
It was pleasure to work with you! Give us a call when you need our service again!
5
When my family and I decided to move to Vancouver, I had no idea how difficult a move can be. My wife and I packed our stuff on our own, and it took so long. You never know how much stuff you have until you have to pack it). We got our quote from Centennial Moving by the end of December. We planned to move on 25 of January, and that’s exactly what we’ve done. Soon everything started to change so quickly, that we were not sure how we managed to finish our packing and how we arrived to Vancouver. It just happened during 2 days, we arrived to our new home and the furniture followed. Movers placed all our belongings exactly were we desired. All stuff arrived safe and unscratched, we examined it thoroughly and found one lamp damaged, but later we received a compensation. I would like to thank the moving team of Centennial and to wish them good luck during 2017!
Hello Mett!
Thank you for sharing your experience! It was pleasure to assist you! If you need any help, just give us a call!
Sincerely yours,
Centennial Moving
5
This was a great experience. I moved 300 miles from Quebec to the Toronto. I was quoted a price and when I called before the move and removed a few boxes and items the price was adjusted down. They were easy to get in touch with also. Trey, who was in charge the day of the move, was great. They came on time and everything was packed so carefully. I was impressed. Even though they got great reviews I was nervous because of all the horror stories you hear about movers. I had nothing to fear. It was so easy. I requested Trey to deliver my belongings also. They let me know the day before the delivery and Trey called a couple of hours before to let me know his arrival time. I could not have imagined a better move. You cannot go wrong with these guys. Great!
Dear Grace,
It was pleasure to help you with the relocation from Quebec to Toronto. Please give us a call if you need a help. We are here for you 7 days a week.
Thank you for using our service!
5
Trey led my team of movers last week. Great team of Centennial Moving! Friendly, organized and efficient movers! I moved from a three floor walk up so it was not an easy job. The movers were fantastic with my dog, too. This is not a glamorous job but these guys got it done with integrity. I'm not sure how this happened, but I paid for two movers and three showed up! Also, the sales rep Ksena in the office was very helpful when I had questions.
The main task of the company is to make the customer's move process stress free and as pleasant as possible! We will be waiting to work for you again, in case of need! Thank you for spending your time to write us a positive review!
5
I’m very grateful to everybody at Centennial Moving for their care, honesty, and top notch quality work during my family’s relocation. The movers were punctual on either end, and they didn’t damage my things, save for the one glass that broke as they helped me put my new house in order.
Thanks once again.
Dear Jeremy,
We're here to simplify things, by providing reliable, friendly attitude. It's easy to deal with our guys on every move. We're very proud of our professional movers and you can be sure that I will personally inform the moving crew about your satisfaction with their work.
Thank you for your great feedback!
5
Maybe its because my moving was local (I moved form Etobicoke to Toronto) but my experience with Centennial Moving was exceptional. I didn’t really had time to be stressed or worried, I called them, they took care of everything, and here I am, in a brand new home, nice and cozy. Maybe I should move again, in order to make my final opinion why everything went so smooth).
Thank you guys, you’re the best.
Hi David, and thank you for posting your review. It has been a pleasure working with you and will look forward to hearing from you again.
Best Wishes, Centennial Moving team.
Centennial Moving has a TrustScore™ of 2.3. The average TrustScore™ for other businesses providing similar services in Moncton and the surrounding areas is 2.3. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
| Customer Reviews | Last 12 Months | All Time |
|---|---|---|
| Total Received | 22 | 223 |
| Approved | 4 | 87 |
| Unverified | 16 | 91 |
| Suspicious | 2 | 45 |
| Overall Rating | 1.4/5 | 4.6/5 |
| Complaints Received | Last 12 Months | Last 3 Years |
|---|---|---|
| Suppliers & Creditors | 0 | 0 |
| Employees & Sub-Contractors | 0 | 0 |
| Transparency | |
|---|---|
| Posted License Information | Yes |
| Posted Liability Insurance | Not yet provided |
| Posted Workers Compensation | Yes |
| Company Website | Yes |
| Social Media Profiles | Not yet provided |
| Endorsed by Peers | Not yet endorsed |
| In Business Since | 1998 |
| Member of TrustedPros Since | 2016 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Moving Services
Centennial Moving is a full-service moving company servicing all of Canada coast to coast.
With our successful experience and highly trained staff, Centennial Moving Company stands as one of the market leaders when it comes to corporate relocations. We offer valuable service in terms of both cost and time. We are experienced on what it takes to move your company without any disruptions to the flow of business.
Centennial Moving Corporate Relocation Benefits
Benefits of a Relocation Policy:
Eliminates inequities
Helps manage costs
Offers support for cost tracking corporate relocation
Manage the burden of having to clarify what are authorized expenses
Benefits of a Relocation Program with Centennial Moving:
International and local relocation
Developing, consulting, and implementing relocation policies
Relocation benefits
Superior professional service
Full service online platform
Specialized Company Moving Packages:
Discounted pricing we customize and price services depending on the individual needs of our clients. This ensures that our packages are one of the most cost effective in the market.
No-cost, no-obligation estimate our relocation consultants are always ready to give you the necessary estimates to assist you during your long distance move.
Personal moving specialists
Industry certified highly trained staff
| Main contact(s) | David Meirin |
| Affiliations or other locations: | Centennial Moving / Markham |
| Listed with TrustedPros since: | 2016 |
| Residential work | Yes |
| Commercial work | Yes |
| Warranty | We have you covered, but please note that we are not an insurance agency. Centennial Moving incorporates basic liability insurance into the price of your move - this covers you from the moment we arrive at your current home until the truck pulls away from your new residence. With this option, our maximum liability is $0.60 per pound, per article when moving long distances. For example, a 100 lb. dresser would be covered by up to $60.00. We also offer additional coverage plan - Valuation Coverage: Under this plan, items are refunded in full (when the item is no longer functional) or their repair cost is refunded in full (based on their valuation at the moment of pick up). This is a coverage for up to $30.000 with $300 deductible. Valuation Coverage applies only to items packed by our movers. Contact our agents to inquire about the cost. |
| Accepts credit cards | Yes |
| Year established | 1998 |
| Offers financing | No |
| 24 Hour emergency service | Yes |
| Legal structure | Partnership |
| Licensing information | Yes |
| Insurance information | Contact Centennial Moving to request insurance details. |
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