For over 25 years, Durabuilt Windows & Doors has been providing homeowners, like you, with quality window and door solutions. From small renovations to total remodeling projects - you will not only love the inspired designs, but the comfort, energy efficiency and affordability of your new Durabuilt windows and doors. Since our incepti read more...
We will never allow businesses to pay for review alterations, editing, or removals. Published reviews have undergone strict examination to avoid fraudulent/fake review posting. Learn more.
Durabuilt installed the windows in our home when it was built in 2015. In August 2021, we ordered replacement glass for all the West facing windows. We were promised a 6 week installation timeframe.
6 weeks later, the technicians arrived to install the windows. 4 of the 13 windows were the wrong size/dimensions. Weird...you guys installed them in the first place so your records should have the right dimensions. I guess mistakes happen? Then one of the windows has scratches all over it from installation errors. Replacement requested.
Months go by, and Durabuilt returns a 3rd time. They replace the scratched glass and one other unit, which they also scratch. Three of the other windows are not the correct dimensions. The unit they scratched the first time is installed with glazing facing the wrong direction. Huh. This is starting to look pretty bad.
With three windows remaining to be replaced, months go by and Durabuilt returns again....with two glass units. They leave (embarrassed I guess?).
A few more weeks go by, and they return with....the same two glass units. WTF. Where is the third window? How is this so hard?
I simply cannot recommend this company to anyone. They took my money in August 2021, and here I am in April 2022 with partially replaced glass of unknown quality and no certainty as to when the job will be done.
All of this, and I've left out that they promised to replace the metal that was buckling at the front door, along with some PVC stops/rails which had shrunk over time. In April 2022, they've arrived with the stops/rails, but apparently another crew is required for the metal at the front door.
Do not let Durabuilt have your hard earned money. You may never receive what you paid for.
I bought a brand new house with 7- 8 foot windows dual pane. I had a window Crack just after a year, told contractor and he said to call durabilt and they said it was too late out of warranty. All my windows have mold and all baseboards have swollen. Few windows have glue all over the side and are very cold, terrible R value. For what was paid I have never seen such poor windows in my life. I will never buy from this company again and warn people not too. All bottom sills are warped from moisture and have mold. Terrible windows. Came with house and I would not have bought the house if I knew how bad these windows were. WARNING, don't buy!!!!! I came to brand new house with durabilt and regret buying this house with them. They didn't try working out something just told me a replacement cost. Terrible windows and doors.
1.5 rating is very generous for these windows and doors. Built a million plus home using them and never, even for a shed would I buy these windows. 1/3 have cracked seals. Part of the order came in the wrong color, delaying the completion by 8 weeks. I am surprised they are still in business.
Hi Chris sorry to hear that! I haven t actually worked with Durabuilt since 2014. But they do have a lifetime warranty, did you reach out to service? I m sure you must have but I am terribly sorry you had a bad experience. Thank you very much for working with me at the time!
Thank you for letting me know.
Sean
Absolutely terrible customer service. The sales consultant I've been working with put the wrong specs on my order form and foolishly I trusted that he did his job properly.
Now that I've received my $2,000 patio sliding door, Durabuilt won't do a thing to help solve the problem because "I had the chance to review and sign the contract and catch the error before the order"
Sorry Durabuilt, but if your salespeople can't take an order properly and then their solution is "Go sell it on Kijiji and then call me when you want to order a new one" that is just terrible customer service.
I highly do not recommend using Durabuilt Windows and Doors if you're doing a home renovation of any sort.
Also, the fact that they don't have reviews enabled on your Facebook page is very indicative of the quality of service they offer.
We had a big front window and our front door reinstalled by durabuilt. The warranty service on the actual window and door were great-just a minor tweak to each. But the install warranty. Horrible. It’s just not installed properly. It’s loud. They have an “install” warranty which I assume is supposed to be done by the contracted by durabuilt installer. We have had 8 calls into durabuilt about this since install. NOTHING has been done, and no calls are EVER returned. We have to keep calling durabuilt. Beyond pathetic. If they are installing for you - run. Go to another company. If they can’t back their work, they are useless.
Used Durabuilt to replace two windows upstairs. The job was done well, sub-contractor was excellent. No complaints, other than it took quite a bit of time from initial measurements to installation.
Went back with them when we got our basement windows replaced. It was an absolute nightmare, start to finish. Measurements had to be redone and Durabuilt would not update their paperwork to reflect the new size of windows or give me my deposit back. Eventually, I found a customer service rep email from another disgruntled customers review and was able to get the paperwork updated. Sub-contractor scratched my walls with his ladder and didn't cut away the extra spray foam (basement windows were not finished with trim at that time).
You are definitely rolling the dice if you choose to go with durabuilt.
Durabuilt Windows & Doors Inc has a TrustScore™ of 1.6. The average TrustScore™ for other businesses providing similar services in Edmonton and the surrounding areas is 3. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 0 | 6 |
Approved | 0 | 6 |
Unverified | 0 | 0 |
Suspicious | 0 | 0 |
Overall Rating | 2/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Services listed by Durabuilt Windows & Doors Inc may not require a Trade License. Check local laws to confirm license requirements before hiring. |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | No |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Yes |
In Business Since | 1988 |
Member of TrustedPros Since | 2013 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Durabuilt Windows & Doors Inc has been recognized for their skills and expertise by their peers in the following categories
We have been using Durabuilt Windows and they have provided excellent service, ontime service request and deliveries. We will continue to recommend their product to our customers
For over 25 years, Durabuilt Windows & Doors has been providing homeowners, like you, with quality window and door solutions. From small renovations to total remodeling projects - you will not only love the inspired designs, but the comfort, energy efficiency and affordability of your new Durabuilt windows and doors.
Since our inception in 1988, Durabuilt has grown from a small local distributor to an industry leading, custom window and door manufacturer. Based in Edmonton, Durabuilt now operates an 180,000 square foot, state-of-the-art production facility which serves all of western Canada. One thing has not changed however; our commitment to deliver the "Ultimate in Quality" on every project.
We are Consumers Choice Top 100 Window & Door Award winner manufacturer of Canadian energy efficient windows and doors custom measured and built in Alberta.
"All About Service, All About You".
Main contact(s) | Jagjit Singh Ottaal |
Alternate Phone Numbers | 780-982-8196, |
Listed with TrustedPros since: | 2013 |
Residential work | Yes |
Commercial work | Yes |
Warranty | Warranty details not yet provided |
Accepts credit cards | Yes |
Year established | 1988 |
Offers financing | Yes |
24 Hour emergency service | Yes |
Legal structure | Incorporated |
Licensing information | Services listed by Durabuilt Windows & Doors Inc may not require a Trade License. Check local laws to confirm license requirements before hiring. |
Insurance information | Contact Durabuilt Windows & Doors Inc to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.