We specialize in replacement windows for the residential market and work directly with homeowners. We take care of supplying and installing the windows. We specialize in both full-frame and retrofit replacement. We specialize in energy efficient vinyl windows and patio doors. Our Mission is to Improve Your Home!
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We recently purchased front and back entrance doors from Ecoline for our older home. Doors are of excellent quality and appearance and installation was superb. We highly recommend!
Customer service is excellent.
We're glad you were satisfied with all aspects of your doors replacement. Don't hesitate to contact us if you have any questions about your new doors. Keep in mind also, we offer a referral incentive if you choose to recommend us to any friends or neighbours.
We are very impressed with the windows. The installation team came on time and worked tirelessly the whole time. After installation they very efficiently cleaned up the work areas. I would certainly recommend Ecoline Windows to anyone in the market for new or replacement windows.
We just want to tell you that we really appreciate your business. Your feedback means a lot to us as we are passionate about providing the best service possible. We are very happy that you've found our work to be satisfactory. Please keep in mind, we do also offer a referral incentive if you decide to recommend us to friends or neighbours.
Had a great experience with Ecoline service and product. Excellent choice.
Thank you very much for your business and of course for your positive online feedback about our company. Please keep in mind, we do also offer a referral incentive if you decide to recommend us to friends or neighbours.
I had a very bad experience with them. ~8 months to get 5 windows done (quoted 3-4); took multiple calls to them to do the work, and then the left me with destroyed interior and exterior walls (which they poorly covered with flashing and trim) and even foam smudge on the new windows! Half my windows aren't even square or level! I gave them ~2 months to address my concerns before posting, and they haven't even written back to try to fix things. Stay away!
(Got the full window replacement, not just the inserts. Replaced into stucco which I understand is trickier to work with, and likely why they caused so much extra damage.)
Edit 2021-06-04
For anyone who reads this, they are correct that the work commenced in Dec 2020 at the end of the quoted window. They installed the last window in April 2021 following multiple calls from me to get them to come back (including to fix a window that happened to break during initial install).
During multiple calls between April and May when Ecoline requested final payment, I told them I was unhappy. That their record keeping process does not acknowledge these complaints is not my fault. (And unfortunately I am posting here to build contemporaneous documentation and clarify the situation).
I don't have tests to be 100% certain, but this building has no lathe and plaster (it had major renovations ~2017), so the Ecoline writer of the rebuttal is misinformed, incompetent, or being deliberately misleading in their response. No "ancient" or deteriorated plaster to cause problems.
Their project manager who provided the quotation noted that most people choose 'retrofit' windows because they are cheaper. They advised the full-frame replacements were better quality/more energy efficient, so I opted for the recommended full-frame replacements. (It seems to me the finish of an installation is directly related to the time, effort, and workmanship of a repair, but maybe there is a philosophical debate to be had).
As noted in the rebuttal, a few days after the last window was installed in April, I returned home and immediately complained about the quality of workmanship when Ecoline requested the final payment. It was ~2 weeks of phone complaints when Ecoline called requesting payment before I paid, and again noted I would compile a photographic list of defects. On May 24, I sent the initial photos. On May 28 I asked if they received the photos. On Jun 2 I asked again if they received the photos. My internet reviews were posted ~Jun 2, then Ecoline acknowledged my concerns and on Jun 3 we agreed a date for an installer to address concerns.
Dear Daniel,
Thank you very much for your feedback.
The commencement of your order as per contract was November / December, and even though we were doing our best to install the windows in November, the installation happened in December, which was still within commencement, stated in the contract.
Please, accept our apologies for the issues you experienced. It is important for us to mention that those issues were coming from the challenge of working in a 100-years-old house with the ancient and deteriorated plaster. Your project manager did recommend you to stick to the retrofit, which is specifically recommended for this case, however you insisted on the full-frame replacement with the re-installation of 100-years-old trims. Sadly, results of those installations can be unpredictable, and it has nothing to do with the quality of workmanship.
Our service installer visited your house in the middle of April to fix some issues, although a couple of days after we received a comment from you in regards to the job imperfections. Ecoline Windows immediately requested some pictures illustrating the issue to make a proper service request and to send out the head installer there as soon as possible. Unfortunately, we haven t received the pictures until May 24.
Our project coordinator has been trying to schedule the service appointment with you. Unfortunately we have been unsuccessful at reaching you. To set up an appointment, please contact us at 306-500-7502.
Good Afternoon.
Regarding quoting and installation of the upstairs windows on April 7, 2021.
Alex arrived last summer to provide a quote to install new windows on the 2nd floor of our home.
Alex was very professional, wore a mask form his vehicle to our home and throughout the entire quoting process.
His suggestions regarding the direction of windows opening and frosted glass for the two washrooms was much appreciated.
He personally measured each window, made notes. He then returned to his vehicle to complete his quote.
He returned to the house to present the quote to us.
I was impressed with the timeliness and attention to detail in the quote.
Winter arrived early and Polina and I arranged a springtime installation date.
April 7, 2021 was set up to be the date of installation.
The day of installation arrived. The crew arrived on time
A young man wearing a mask came to the door as his crew was preparing the tools and windows in the trailer
Artem introduced himself, did a walk around upstairs and got right to work.
The men were very respectful of both ourselves and our home.
When work was complete, Artem called me up to inspect the work and clean up.
All very good.
I had checked the outside and was pleased to see that all was left in great shape.
From start to finish, I am very pleased with my experience working with Alex, Artem and Polina with Ecoline Windows to improve our home.
Sincerely
Very much appreciated
Glen
Dear Glen,
Thanks for your positive review! We're glad your window replacement went smoothly. Please contact us if you have any questions about your new windows. Keep in mind also, we do offer a referral incentive if you choose to recommend Ecoline to friends or neighbours.
We really appreciate the support.
EcoLine Window install was excellent. Proficient and professional, definitely recommend this company and installers.
Thank you for your positive review. We value the trust placed in our company. Please keep in mind, we also offer a referral incentive in the event you decide to recommend us to friends or neighbours.
Having 8 windows replaced her home the whole process was Exceptional. We had Alex come and give us or initial quote And we are very impressed with his professionalism in attention to detail. Our installers arrived on time completed the work in the most timely fashion and were very meticulous in their work. I would highly recommend this company for any windows that need to replaced in your home.
Hello Darren, thank you for your positive review. It is always a pleasure to read good things about our staff. We value the trust placed in our company. Please keep in mind, we also offer a referral incentive in the event you decide to recommend us to friends or neighbors.
From consultation to installation everything went great, the installers were on time, friendly and very efficient. Absolutely love my new windows. They also did an excellent job of cleaning up the mess.
Hello Rose, thank you very much for your business and of course for your positive online feedback about our company. Please keep in mind, we do also offer a referral incentive if you decide to recommend us to friends or neighbours.
Ecoline Windows and Doors Saskatoon has a TrustScore™ of 3.8. The average TrustScore™ for other businesses providing similar services in Saskatoon and the surrounding areas is 3.4. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 0 | 38 |
Approved | 0 | 38 |
Unverified | 0 | 0 |
Suspicious | 0 | 0 |
Overall Rating | 4.8/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Services listed by Ecoline Windows and Doors Saskatoon may not require a Trade License. Check local laws to confirm license requirements before hiring. |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | Yes |
Social Media Profiles | |
Endorsed by Peers | Not yet endorsed |
In Business Since | 2001 |
Member of TrustedPros Since | 2020 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
We specialize in replacement windows for the residential market and work directly with homeowners. We take care of supplying and installing the windows. We specialize in both full-frame and retrofit replacement. We specialize in energy efficient vinyl windows and patio doors. Our Mission is to Improve Your Home!
Main contact(s) | John Smith |
Alternate Phone Numbers | 866-644-6418 |
Listed with TrustedPros since: | 2020 |
Residential work | Yes |
Commercial work | No |
Warranty | 25-Year Limited Warranty on White Vinyl Frame and Vinyl Sash Members 15-Year Limited Warranty on Painted Windows 25-Year Limited Warranty on Insulating Glass Fully Transferable at No Charge 25-Year Limited Warranty on Hardware Non-Prorated. |
Accepts credit cards | Yes |
Year established | 2001 |
Offers financing | Yes |
24 Hour emergency service | No |
Legal structure | Incorporated |
Licensing information | Services listed by Ecoline Windows and Doors Saskatoon may not require a Trade License. Check local laws to confirm license requirements before hiring. |
Insurance information | Contact Ecoline Windows and Doors Saskatoon to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.