All of Our Elite Appliance Technicians are reliable, dedicated and make it our mission to fix your appliances and have them running smooth as they should, Our Technicians have decades of experience fixing malfunctioning appliances. We can get your broken oven, stove, dishwasher, air conditioner, refrigerator, freezer, washer& read more...
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We were told our cold water valve was leaking. It was replaced and did not address our problem and we were told we now needed a hot water valve to fix our washer when in fact it was plumbing. We are in the process of addressing our problem with the plumbing but we shouldn't pay for a part that did not need to be replaced as it did not fix our problem. Unfortunately we were guided in a direction by Elite appliance that did not address our problem and it lead to a major problem. I have tried to contact someone on numerous occasions and did not hear back. When I finally got a call I spoke to a very disrespectful person who was unwilling to listen and would not accept any fault.
Called Elite after my friend suggested, I had another company work on my fridge but they were not able to fix it so I was very nervous about having 2 appliances worked on. The technician that came was very good my fridge works like new again and my washer is running perfect. I am very happy with the job they did and the service I received overall. I definitely recommend this company! It's worth spending for people who know what they are doing.
Thank you so much we appreciate your business. We look forward to helping you with any future repairs!
This firm is a sham. They charge for parts that are unnecessary while diagnosing a problem and if the problem is not rectified they take your $$ and run.
Their technician came in and charged me over $500 and broke the lid switch on my machine.
My machine is in worse condition now than it was before they came. They refuse to return and repair the damage
We are really sorry to hear about the issue you are having with your washer at the present moment. We have tried to come up with a few solutions and repeatedly tried to fix your machine.
First, we would like to go over a few facts of the job. On the first visit of our technician came to your home, he found the washing machine had been disassembled to try to self diagnose/fix. Our technician did not do any repairs on this day but only made a diagnoses and ordered parts, a transmission, to try to repair the problem of a "washer not spinning properly". The total for this portion only, including labour was $504.00. Once the transmission was installed you called us to let us know the machine was not working properly. A few attempts were made by us to contact you, some voice mails left as well as unanswered calls. You finally did call us back and we were finally able to communicate with you and able to send out another technician to do a follow-up on the problem. The second technician noted your machine needed a few more parts; the door switch was broken (we are unsure if this was done by our first technician or at the original time the machine was disassembled), a clutch and agitator dogs.
Unfortunately to order parts there is always a fee and this was something you did not agree with and/or did not want to pay as you believed the $504 would cover everything. The technician did let you know of these other fees at the time. As you mentioned our technician did do a bypass on the trigger to allow you to temporarily continue using your machine, so that you would not feel as though you were left unable to use it. You again called us back and at your request, we sent out a third technician to diagnose your machine, and the conclusion was the same, the parts noted above were needed for your machine to be fully operational. On this visit our technician noted you were not home, only a roommate. Our third technician at the time also sent us a video to show us the machine was operational, however it was with a bypass. All three of our technicians that we have sent to your home have no less than 10 years experience (each) First technician is actually a red seal journey man in AB, our second technician is certified and has been in the industry for more than 27 years and the last technician is also certified with 12 years of experience. This is not something we need to tell you, however we felt was necessary so that you could understand the combined knowledge we have sent to your home.
We have offered to continue with the job which unfortunately requires more parts to make it fully operational, we have offered to give you back a partial refund; both which you have refused. Again we go back to were telephone tag was played and a telephone conversations were you stated you will record everything from now on and no longer wanted to speak with us.
The issue now is this: you have a machine which you have stated is nonoperational, contrary to the video we have of our last visit. You do not want to speak with us and are making unreasonable demands, are threatening us with going to court meanwhile we have been trying to somehow work with you.
We are sorry to hear you are feeling so overwhelmed with the current situation and assure you we are trying to work with you.
At this point, because it has come to this situation; we again would like to offer you a partial refund for the original $504 that you paid for the transmission and labour, and as well to show good faith, we will send you the remaining necessary parts to your address needed to repair your machine. However, we unfortunately cannot send our technicians, you will need to find other means.
We hope this can help with any confusion.
Elite Appliance Repair has a TrustScore™ of 1.0. The average TrustScore™ for other businesses providing similar services in Winnipeg and the surrounding areas is 2.7. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Not yet provided|
|Posted Liability Insurance||Available upon request|
|Posted Workers Compensation||Not yet provided|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2012|
|Member of TrustedPros Since||2017|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
All of Our Elite Appliance Technicians are reliable, dedicated and make it our mission to fix your appliances and have them running smooth as they should, Our Technicians have decades of experience fixing malfunctioning appliances. We can get your broken oven, stove, dishwasher, air conditioner, refrigerator, freezer, washer, dryer, and other household appliances up and running again in a very short time.
We always arrive with a friendly smile and willingness to get down to work right away to solve the appliance problem that is causing you so much stress and frustration. We know what it is like when those appliances that you rely on daily just fail to function as they should. Save you time and money and contact us right away.
|Main contact(s)||Elite Repair|
|Listed with TrustedPros since:||2017|
|Warranty||We offer 1 year warranty on parts|
|Accepts credit cards||Yes|
|24 Hour emergency service||Yes|
|Licensing information||Contact Elite Appliance Repair to request licensing info.|
|Insurance information||Insurance information available upon request|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.