Exotic Stonewood Flooring is an import distributor and wholesale company located in the heart of Mississauga, Ontario that specializes in exotic hardwood flooring and building materials. We achieve the highest standard of longer living and better comfort in the homes of our customers because we believe our competitive advantage is unsurpassed quality an read more...
Exotic Stonewood Flooring began operations in 2000 and has received 4 reviews for an overall customer rating of 1.5. The average rating for businesses providing similar services in the Mississauga area is 4.4. Write a review
1.0
1.5
NA
NA
1.5
1.5
We will never allow businesses to pay for review alterations, editing, or removals. Published reviews have undergone strict examination to avoid fraudulent/fake review posting. Learn more.
3
I received a quote for 56 boxes of wood flooring to be delivered to Manitoba. I e-transfered an initial amount to get the process of the wood started. I was told all payment was to be received before shipment. I paid over approximately a month various amounts. After each payment I was issued a receipt stating how much I paid and what I owed. As it was close to agreed delivery time, I made a final payment. The final payment was not acknowledged with the invoice stating paid in full. My emails were not returned and they have an answering machine, I left one message. I have tried to call numerous times but no one answers.
I have filed a complaint with the Better Business Bureau, but I expect Exotic will not respond.
April 12, 2024
I'm writing a follow up review as, after a couple of weeks delay I did receive my hardwood flooring.
I was very worried after I had paid and received no call back.
I did contact the BBB as well as a lawyer.
After the BBB and lawyer contacted Exotic there was good communication to ensure the wood was on the truck for delivery.
We received our wood and the boxes I have seen so far are very good quality.
I hope the company can get better at delivering product and communication with clients.
1
They said they had the wood I needed in stock and that if I did an etfr that day, they would deliver in a few days. Well, they got my money, and I never got the wood, nor will they return my money or calls. I sure wish I had read reviews before I sent money. They did the same thing to others.
1
I prepaid for an order 4 weeks ago, since then the owner Jeff Hanna has told me he will not supply the product or give any refund, They will not respond to any calls or any emails.
Exotic Stonewood flooring is not owned by Jeff Hanna, call 905-282-1220 to resolve outstanding issues. Furthermore, Exotic Stonewood Flooring was shut down from March 12th, 2020, due to the global Covid-19 pandemic. We reopened June 15th, by appointment only. Please contact Exotic Stonewood Flooring to address your concern.
1
Purchased product at end of March. Given 6-8 week lead time for delivery. October 7, the product has not been shipped. Continual string of broken promises. At this point legal action maybe the next step.
Please call 905-282-1220 to resolve this concern.
Exotic Stonewood Flooring has a TrustScore™ of 1.3. The average TrustScore™ for other businesses providing similar services in Mississauga and the surrounding areas is 3.1. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
| Customer Reviews | Last 12 Months | All Time |
|---|---|---|
| Total Received | 1 | 5 |
| Approved | 1 | 4 |
| Unverified | 0 | 1 |
| Suspicious | 0 | 0 |
| Overall Rating | 3/5 | 1.5/5 |
| Complaints Received | Last 12 Months | Last 3 Years |
|---|---|---|
| Suppliers & Creditors | 0 | 0 |
| Employees & Sub-Contractors | 0 | 0 |
| Transparency | |
|---|---|
| Posted License Information |
N/A
|
| Posted Liability Insurance | Not yet provided |
| Posted Workers Compensation | Not yet provided |
| Company Website | No |
| Social Media Profiles | Not yet provided |
| Endorsed by Peers | Not yet endorsed |
| In Business Since | 2000 |
| Member of TrustedPros Since | 2014 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Exotic Stonewood Flooring is an import distributor and wholesale company located in the heart of Mississauga, Ontario that specializes in exotic hardwood flooring and building materials. We achieve the highest standard of longer living and better comfort in the homes of our customers because we believe our competitive advantage is unsurpassed quality and price.
At Exotic Stonewood Flooring we pride ourselves through providing the lowest possible price without compromising the quality of the exotic hardwood products we offer to our customers. We achieve this by importing our exotic hardwoods directly from our manufacturer in South America. Once the product is received by us in Canada, all the coatings and finishings are completed locally in Ontario.
Not only do we import our woods from South America but we utilize every single structure of the wood in our exotic hardwood. We also manufacture other wood items so not one piece is wasted. Because we practice this, Exotic Stonewood Flooring can offer wholesale prices to retail customers because we are supporters of being environmentally friendly. We also take satisfaction in using only water based polymers to coat our products rather than oil-based polymers that are found to have a longer drying time as well as very high volatile organic compounds (VOCs).
We believe in adopting a green and environmentally friendly approach by providing a product that lasts a lifetime compared to domestic hardwoods. It s proven that exotic hardwoods are physically stronger and more durable against everyday foot traffic due to their high Janka hardness ratings.
In fact our species of Brazilian Walnut, also known as Ipe, is commonly used for outdoor decking. Ipe is ranked even higher on the Janka scale and proves durable against wood rotting, insects and termites. Ipe has an Grade A rating for fire resistance as well which is ranked similarly to cement and concrete. Investing in exotic hardwood flooring ensures a longer life product without having to reinvest or refinish your flooring.
Trust in Exotic Stonewood Flooring for all your exotic hardwood flooring needs at incredibly affordable wholesale prices that will last a lifetime.
| Main contact(s) | Alex Gregory |
| Listed with TrustedPros since: | 2014 |
| Residential work | Yes |
| Commercial work | Yes |
| Warranty | Warranty is available as per the conditions of the Manufacturers. Email for further details. |
| Accepts credit cards | Yes |
| Year established | 2000 |
| Offers financing | Yes |
| 24 Hour emergency service | Yes |
| Legal structure | Sole Proprietor |
| Licensing information | Business does not require a trade license |
| Insurance information | Contact Exotic Stonewood Flooring to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
