Fersina Windows

This company is simply a joke! The ordering of the door went well; however the installation date that was initially given to us passed without any word from the company. When we phoned we rec'd a long saga concerning their lack in installers. We were told that the products had arrived from the factory but they could not be installed because the company was overwhelmed with product and had no installers available!

Another month passed and this time we were told another excuse but still no promise of an installation date.

Finally almost 5 months later the door arrived and was installed. The window which was measured at least three times..they kept forgetting they had measured before or they wanted to double check the measurements. (we were never informed why) We have now been told that the window was ordered much later and therefore would be installed at some future time. No mention of date was provided so we are now waiting for it to be installed after over 3 months.

Find another company. We had our master bedroom window quoted. Originally it was 8 weeks delivery. After 8 weeks we called to find out when our window was going to be installed, and were told that it would be longer. No communication whatsoever. After 21 weeks the installers showed up, but the window was built to the wrong dimensions and couldn't be installed. They genuinely do not care about customer satisfaction, and they do not return phone calls.

Folks, do yourself a favour and choose another company. Fersina was approx. $200 less expensive than my other quotes but boy did I learn that price isn't everything. I was told that the door would be installed in 6-8 weeks. After 10 weeks and no communication I tried to contact Fersina and never once did I get a call back. After 14 weeks I tried to contact Wade the install Manager or Noah the owner/manager but once again no call back. After 16 weeks I was able to get the office person to connect me with Noah. He promised to have an install date by the end of the day and call me back. After 3 days and no call back I demanded my 50% deposit back and miraculously my door was installed the following week.

Sadly the installers were 4 hours late coming and forgot to leave me the touch up paint kit that came with door. It's now going on 6 weeks and after numerous messages to Fersina still hasn't called me back. I can't be the only one having issues.

Fersina was the only company accepting to change the glass only in my broken seal windows...which is very cost effective.

The first time in 2014, measurements where great even for the architectural window we had to change. I was totally satisfied with the result, fast and very clean and professional intaller as well. I give them a 6/5 for that.

The second time in 2015 the measurements were off and delays were added to to this problem. Installers were very professionals and refused to install defective product re-manufacturing my glasses to the right measurements. The measurer was fired and they are in the process of fixing the mess with all clients. I give them 4/5 for that.

Mixed experience. Great product and great installers who knew what they were doing. However, despite being told before the purchase that the prerequisite to getting the business was that the tenants needed a quick turnaround, the sales rep misrepresented the delivery date and the owner wouldn't return calls. When the owner was finally reached, he didn't care what his people had done and didn't offer any remedy except "Do you want a refund?" By the time this happened , it was far too late to change. VERY UNPROFESSIONAL.