This Etobicoke area carpet installer is rated 1.4 from 4 reviews with a TrustScore of 1.2. Services offered include carpet installation work. Read their reviews, ask about license and insurance information, and request a quote.
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We're two retired seniors who planned to replace our home floor but then COVID intervened and significantly impacted our financial position. We had submitted a deposit of $1,000 but later asked the company for a refund before taking delivery of the product. They ignored the first three emails and then it took 1.5 months and another eight emails before we saw the refund cheque. We several times asked for proof that the refund had been sent. Eventually they agreed to send us a copy of the cheque stub or some other indication of the date it was sent. They never sent it.
Worse, they replied on Oct. 02/20 with a very terse email, "It has been mailed.” However, when we finally received the cheque it was dated Oct. 05/20, three days AFTER the date it was supposed to be in the mail. And presumably it might have taken one or more days to get the cheque signed internally after it was created.
THEN they deducted a "re-stocking" fee despite the COVID hardships and their advance knowledge of our situation.
When we first sent the deposit, they processed the transaction in literally one day.
They appear to have a “first class” product, which is why we went with them in the first place even though their product is 30 to 50% more expensive than similar vinyl planking at Lowes or Home Depot. However, they have “last class” customer service and a mercenary business philosophy that reflects zero-sympathy for the consequences of the global pandemic, especially for seniors.
A company of this size should be ashamed.
Thank you for your feedback. First and foremost, I would like to apologize on behalf of everyone here at first class flooring that you had a negative experience. I understand that two purchases were made for the same product. The first transaction- Dating June 17, 2020 to our knowledge from start to finish was satisfactory and at that time you had asked to set aside additional material for a second project. (the transaction to which you are referring) As store policy states, we require a deposit to hold material for any client. We did in fact receive a deposit to hold that material for you, which was an in stock promotional product, the deposit was placed to ensure the items were not sold to anyone else. The product sold to you was a vinyl made by TORLYS, which is far superior to a any vinyl flooring products offered at big box stores such as lowes, home depot etc. There are a number of factors which prove this to be true- including the fact the product in question has a microban feature which kills up to 99.9% of germs on impact and typically runs a cost of $4.89 retail. We sold this product to you at $3.29, which, is a significant discount.
With regards to the cancellation fee- It is clearly stated at on each invoice that there will be a cancellation fee of 10% not a restocking fee . We have been holding this material since June and there are costs associated with doing so, this policy covers those costs should orders be cancelled. First class flooring has a great amount of sympathy for each and every person and business impacted by this horrible pandemic and in no way do we intend to showcase that we are not. We are simply following store policy. I apologize for the delay in receiving your refund, however we are pleased to confirm that you have received your refund and hope to continue to do business with you in the future.
Very lousy customer service. They do not make any single effort to solve the customer issues. The co-owner of First Class Flooring, Ralph Debra, very argumentative, passing responsibility on the suppliers, rude and anti-customer friendly. Do not recommend to deal with these people. Go somewhere else where you will be treated like a customer with a better respect.
i spent $8.5K on the flooring and accessories and they could not solve a small issue related to the purchase. I had to reach out directly to heir supplier to properly address the problem. They just grab your money and tell you f**k off. This is your Canadian customer service in the end.
Here you go, attached is the correspondence with First Class Flooring customer service. They just sent me to their supplier (Mercier) to deal with the issue.
First class flooring, but the substandard customer service.
The response by the owner below was quite predictive. He is a liar and a rude person. His response demonstrates Ralph and his team is not willing to make a single effort to solve the problem and make a customer happy. The guy, Ralph, was literally screaming on me over the phone. Unbelievable, what an attitude. Obviously he is doing his best to generate sales and stay in business at the customer's expense. Stay away from this store. Shop somewhere else.
First class flooring values customer service very highly. The remarks made in your comment above are invalid and untrue. You received a natural red oak nosing which contained mineral streaks. This is expected of red oak, always. Upon contacting us to discuss your concern you were extremely combative and did not give Ralph a chance to speak. If a product is defective, we will always take it back, however, yours was not. Natural wood products have variation which was clearly outlined at the time of purchase. Attached is a pic of your nosing showing the variations
Beware. First Class Flooring miscalculated the amount of carpet required to complete our job, then attempted to have us pay (Above our quote.) for the additional area of carpet. Then, rather than order a whole piece of carpet to complete our bedroom, they ordered a small additional piece. This lead to a unnecessary seam which, in our patterned carpet, is highly visible.
This company will not honour their quote, and will not be responsible for their own mistakes.
First Class Flooring has a TrustScore™ of 1.2. The average TrustScore™ for other businesses providing similar services in Etobicoke and the surrounding areas is 2.7. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 0 | 4 |
Approved | 0 | 4 |
Unverified | 0 | 0 |
Suspicious | 0 | 0 |
Overall Rating | 1.4/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Services listed by First Class Flooring may not require a Trade License. Check local laws to confirm license requirements before hiring. |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | Yes |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | 1986 |
Member of TrustedPros Since | 2015 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
This Etobicoke area carpet installer is rated 1.4 from 4 reviews with a TrustScore of 1.2. Services offered include carpet installation work. Read their reviews, ask about license and insurance information, and request a quote.
Main contact(s) | Ralph Debra |
Alternate Phone Numbers | 647-261-0449, |
Listed with TrustedPros since: | 2015 |
Residential work | Yes |
Commercial work | Yes |
Warranty | Warranty details not yet provided |
Accepts credit cards | Yes |
Year established | 1986 |
Offers financing | Yes |
24 Hour emergency service | Yes |
Legal structure | Sole Proprietor |
Licensing information | Services listed by First Class Flooring may not require a Trade License. Check local laws to confirm license requirements before hiring. |
Insurance information | Contact First Class Flooring to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.