Flooring By Design's store locations have flooring samples that are not only displayed in traditional racking, but rather the entire showroom is a beautiful mosaic of carpets, hardwood and cork flooring, harmoniously working together to inspire renovators. Whether you are a builder, a designer, a contractor, or a home owner, read more...
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We looked at a couple different Hardwood companies in Barrie. It was hard to match the existing color and found something somewhat close at Flooring By Design (FBD). Dealing with Trevor was pleasurable. He is knowledgeable, professional and friendly. That was the opposite when the installers came in. It took them a couple of days to complete the job. After day one, it was hard to inspect the job as the place was filthy. Lots of dust, cut pieces etc... When I came home from work the second day, this is where I found the surprises. There were lots of boards (at least a dozen) where some little pieces were broken off (as per the pictures), one area they must of dropped a hammer or something heavy as there is a good dent, a strip of hardwood is buckled in the middle of the room, black marks on my freshly painted walls, look at how they cut the door casing. I wasn't really happy! They offered to come back and fix the problems (putty) but I declined as I didn't want them in my house again. I ended it up putting matching putty and washing the walls/doors. Was not a good experience and ended up having to pay full amount as apparently this was "the negotiated price". The thing is, when you negotiate a price, it is for a job well done.
Thank you for your feedback, the team at Flooring by Design is continually seeking to improve our customer experience, and it is through communication with our clients that this can be made possible. Unfortunately in this case, our team was unable to return and address customer concerns as is our normal process, and the industry standard. Our policy regarding customer satisfaction relates to correcting issues if they arise during projects, and not discounting the outstanding customer bill as is sometimes requested by homeowners. Our belief is that everyone should be entitled to correct a mistake, and that no one is perfect. Our primary concern is a job well done, and this requires communication with home owners and our installers, giving them the chance to finish our projects well.
Solid hardwood floor - Remove existing tile & oak floors $8800
Dec 2017, FBD contract $8691.46. Remove ceramic floor around the kitchen cabinets, solid oak flooring before supply/install new solid hardwood floor. Includes remove/replace a fridge, a dishwasher, a toilet and a sink.
They do not accept payment by credit card over $3000.
“ Located in Barrie, our team of highly qualified flooring installers is friendly and diligent and maintains the highest standards of professionalism and cleanliness throughout installation.”
Not close… team arrived no tarps, no protection for kitchen cabinets, granite, marble entrance, adjacent carpet areas or duct vents. They didn’t sweep at days' end. Broken tiles, cement, empty boxes, wood with exposed nails and tools were left scattered overnight. Material loosely carried out in un-taped boxes scavenged from local dumpster, a total mess through our main hallway. They called our home a “construction site”.
Cleanliness was one issue, damage was extensive too. They damaged solid oak kitchen cabinets using a large crowbar, gouged portions of subfloors using an electric jackhammer. They forced a sink off a wall using a crowbar rather than remove 2 simple screws. They broke a refrigeration line, which ran water all night through our floor to the finished basement below. They said, “if you wanted the job to be done right, you should have removed the cabinets first”. We asked them to leave. Trevor had them complete the demo portion.
When they claimed the prep was complete, I pointed out it was not cleared enough, they left anyway. I was 8 hours the following day removing about 5 lbs. of bent nails, wire and debris ensuring the floor was ready for new hardwood.
Independent installers arrived to install the hardwood, (contract for other retailers). Darl & James arrived with professional tools, and planned out the installation. They cleaned up every night. They took care in the installation process.
They forgot to allow for the baseboard when installing the doorstop trim. I removed and re-installed half of what they installed. They do not re-install toilets or dishwasher plumbing although we were charged about $200 by FBD for this service.
Trevor credited the water line repair and the ceiling repair $250. The speaker has not been addressed yet. He added $260 for quarter round. I explained this was in error. Doorstop was and added $100 to our payment. Trevor insisted on the $260 charge.
Nothing provided regarding use/care, or warranty of our new hardwood or installation.
We noticed 2 large holes in our bathroom wall, making it impossible to re-attach the sink without replacing the wallboard in that area. This was deliberate by his team. I emailed Trevor, he never responded.
Within 2 weeks, a splinter came off a board, upon closer look more splinters are along this edge, and a crack. I sent a picture to Trevor and offered him to visit to view. Trevor replied he wouldn’t visit, “clearly it was damaged” (not true) and to fix it ourselves. I requested a rep to review this. Trevor refused. I called he wanted an extra charge to repair!
We are so disappointed having done business with Flooring by Design, the disregard for our home, damage to cabinetry, deliberate damage by his team, the $160 overcharge.
The withdrawal of warranty or after sale service.
Update: February email received from FBD.
“I will not send any more teams to work in your home”
If you remove this review, FBD will mail a $200 cheque.
$200 does not cover a wall repair, board replacements that have splintered, or the cost of a certified inspector to determine the cause of the hardwood problem.
Update March 24.
Darl and James performed the warranty on the splintered boards. They also removed some glue from the hardwood surface. We appreciate this finally taking place. FBD has also agreed to reimburse us for work not completed and repairs to damaged area to our wall.
This took 3 months, but finally our floor has been restored.
Update June 20, writing as many parts of the rebuttal below are not true.
I believe my update of March is very fair and gracious. I stand by my statements made in this review. Service/warranty was refused clearly by the owner. Pls see quote from FBD email above. It took 3 months for FBD to service our splintered floor. This was performed in a single return trip, (not trips). We appreciate that the floor is repaired, it should have been done immediately. I never promised that I would post pictures of our beautiful floor? Actually we now have other problems with the floor, and we regret replacing our 30 year solid oak with this solid acacia floor at all. If another rebuttal such as the one below is posted, I will post more pictures.
We honor our warranty and are open to discussion in regards to your outstanding concerns unlike your allegations suggests. In fact, as per every one of your requests they have been fulfilled including return trips for service work, and compensation for every single aspect relating to your project. Whether we agree or not to our liability in these instances. We stand behind the work we complete at Flooring by Design, and behind our name even when our reviewers are not forthcoming with their own identities such as in this case. Our family owned and operated company has been in operation since 2005 because we care about our clients and the projects our clients entrust with. We look forward to helping you with your next project. Alan, as you promised, we still look forward to you uploading the beautifully finished pictures of your project for all to see. Further we have yet to receive your bills for the supposed repairs that were performed by your contractors to touch up our work, I know that the funds have been disbursed to you, as they have cleared out accounts.
Never, never, never! $8000,00 mistake. No supervision of this work crew so floor colour was totally different from that promised. Have pictures to prove complaints were basically ignored with blank statement that it would not be corrected. Many more complaints but that is the most important.
I'm extremely happy with the sales staff, install team and quality of material provided by Flooring by Design. I'm a general contractor and new to the Barrie area (moving my company from Sutton) and have used this company on my first two home renovations and couldn't be happier. The sales staff had great product knowledge (I dealt with Peter) and in my line of work I rely heavily on quality as every renovation is my business card. The products supplied by this great boutique flooring store are far superior to the top three big box stores we are used to, but still priced competitively. In fact, installation prices were less expensive. The install team were very professional, experienced and worked clean. I'm looking forward to working with these guys in all my future renovations.
Flooring By Design has a TrustScore™ of 1.9. The average TrustScore™ for other businesses providing similar services in Barrie and the surrounding areas is 2.8. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Services listed by Flooring By Design may not require a Trade License. Check local laws to confirm license requirements before hiring.|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Not yet provided|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2005|
|Member of TrustedPros Since||2013|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Flooring samples are not only displayed in traditional racking, rather the entire showroom floor is a beautiful mosaic of carpets, hardwood and cork flooring harmoniously working together in an effort to inspire renovators alike.
Our services include complete flooring installation, involving removal of existing floors and furniture moving to project planning with a do it yourself.
Flooring By Design's store locations have flooring samples that are not only displayed in traditional racking, but rather the entire showroom is a beautiful mosaic of carpets, hardwood and cork flooring, harmoniously working together to inspire renovators. Whether you are a builder, a designer, a contractor, or a home owner, looking to freshen up your space with new stylish floors, Flooring By Design has many options for you to choose from.
Their services include complete flooring installation, involving removal or existing floors and furniture moving to project planning with a do it yourself.
Flooring By Design's mission is to offer quality flooring options that are stylish and affordable.
|Main contact(s)||Trevor Kadlec|
|Listed with TrustedPros since:||2013|
|Warranty||Flooring by Design offers a one year warranty for all labor related concerns that may arise within 12 months. Our commitment is to visit the site at no expense to the home owner and determine the source of the concern. If it is determined to be a flaw related to the installation, a plan of action will be devised to rectify the issue at no cost to our client. However, during all of our installation, we strongly advocate participation from our clients as the projects are completed. Our goal is to ensure your satisfaction both during the installation and afterwards. Our commitment to customers is to rectify problems if we determine we are at fault, rather than offer discounts and leave the issue unattended. One thing is for certain and that is we value your satisfaction, and this is the pillar under which our business has been operating since 2005.|
|Accepts credit cards||Yes|
|24 Hour emergency service||No|
|Licensing information||Services listed by Flooring By Design may not require a Trade License. Check local laws to confirm license requirements before hiring.|
|Insurance information||Contact Flooring By Design to request insurance details.|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.