Gelderman Landscape Services is an outstanding company!
C - CREATION AND CONSULTATION: Throughout this phase of the project, Harry Gelderman visited our home a few times to see and discuss the areas in our front, side and back yards that I was interested in having improved. He was an active listener as I shared my wishes and ideas, and offered good suggestions to be considered. With his team, he was diligent in creating a design that was both plausible as well as aesthetically pleasing. The final design reflected a shared understanding of what I had chosen and desired.
A - ACCOUNTABILITY: Harry was diligent in meeting or exceeding his promised timelines, and was very quick to respond to the many emails I sent throughout the process. Quotes and the “Scope of Work” were promptly provided. Workers certainly arrived early (7:00 AM) and put in full days of hard work. Harry also managed sub-contractors for some portions of the work (eg. paving, stone selection, sod) and all performed at a stellar calibre.
R - RESPECT: All transactions were professional and respectful. A positive sense of humour was evident and their receptiveness to my ongoing commentary, input and praise was always received with the utmost respect. I enjoyed the levity which enhanced the confidence and trust developed between me and all who worked here, especially Jay. Respect for my neighbour’s property was also evident as our massive project unfolded, and clean up each night was well done. This was greatly appreciated.
E- EVIDENCE: The true test of a company’s efficacy is in both the process and the product. The process to achieve the desired goals exemplified their “service-oriented” mindset and delivery. As the project evolved and when I got new ideas or when queries surfaced, all workers were attentive, accommodating, and diligent in ensuring I would be happy with the product. Through the demonstration of their strong knowledge of best practices, refined craftsmanship skills and a positive attitude topped with a great sense of humour, I watched, learned, and admired them for the expertise that they brought to this project. Jay, Darren, Big Jon, Andre and John were absolutely superb! This was a large project and I certainly had many high expectations throughout, however they were patient, wise, informative and humorous. I appreciated them educating me and sharing their honesty of what they thought would look good and what might not, so I could make informed final decisions. They gave me great options to consider and I had no regrets on decisions made. Gelderman landscaping has amazing employees working there! They know their stuff!
With C. (Creation and Consultation), A. (Accountability), R. (Respect) and E. (Evidence) – C.A.R.E, those working for Gelderman Landscape Services demonstrated how much they truly C.A.R.E. about their work and the customer’s happiness. I am thrilled with the results, and I highly recommend this company!