Roofing services in Edmonton, St. Albert, Sherwood Park, Leduc and Spruce Grove In addition to The City of Edmonton our roofers service the rural communities with in 100 km of the Edmonton City limits. When re roofing or re-shingling your home the process can be confusing, Golden West Exteriors roof replacement presentations are base read more...
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Our house sits high on a corner lot and, as a result, our roof takes on a lot of high wind. We were missing a few shingles and were in need of a resealing and nail down. Great West Exteriors came out and did a roof tune up. They were fast, professional and courteous. They even remove the old 'show home' lights that were up there, free of charge! I highly recommend this company and will be contacting them for all our exterior needs. Great Job!!
Golden West Exteriors Did A Great Job With Replacing Our Shingles.
Cory Went Above And Beyond To Meet Our Needs.
The Workmanship Was Good. We Are Satisfied And Would Have No Hesitation In Recommending This Company.
Thank you for your review Lin. It was our pleasure to have helped you replace your roof. Please keep us in mind if you choose to renovate further.
Well we cetainly are sorry to have hired this company as they are liars and have no idea what customer service is. They don't even know what what profiles of metal roofing are commonly used and told us that what we wanted was not available and discontinued when it is the STANDARD and is seen on ALL roofs in the greater Edmonton area. They don't have an honest bone in their bodies and have lied to us at way too many occasions. DO NOT HIRE these so called professionals unless you want to be extremely dissapointed. They were to supply and install metal roofing but hired another company to do so. Warranty with them will be impossible to get as they do not keep their word. Huge Scareltt Red Flags.
Threasa,
Cory Gardner from Golden West here, Your review is not completely accurate. I would like to touch on a few points in order to address your comments.
1) When we ordered the roofing material for your home there was a miscommunication between Golden West Exteriors and our supplier. However when the material was delivered to your site it WAS discussed with you that the roofing profile that was sent wasn't correct however if we sent it back it would delay your project. When we were not given instruction by you to have the roofing material sent back and re-ordered with the proper profile, we began the install of the product we ordered.
2) Our installers often times have a Registered Alberta Numbered Company for tax purposes.
3) Our warranty which you claim will be impossible for you to make a claim for has NOT been called in to question. this is a completely unfounded claim by you. Our company has a fantastic reputation (see other reviews on this site). Our Warranty will be iron clad for you should there ever be an issue. Our work is backed by a two million dollar liability insurance policy to protect all parties involved with a project completed by Golden West Exteriors.
4) Due to the reluctance on your part to pay our contract I made numerous pre arranged site visits to your acreage home to try to meet with you and discuss any and all issues that you had. When I arrived on site you would not answer your phone, your two very large dogs we in the yard and I could not get past your entrance gate. On MANY occasions our installers were left in this very same situation.
5) It was not until we began the legal recourse of action of placing a lien on your home and filing a law suit that you responded to our repeated attempts to contact you.
6) Once you did grant us access to complete your project and meet with myself and our project manager I decided it was in everyone's best interest to part ways without a court hearing to determine payment. I reduced your bill by 30% in order for our company to recover only the hard costs of your project (this did not include the numerous wasted man hours of traveling to your home for meetings with you that you did not grant us access to your home/property.
When all is said and done you came away with a perfectly installed roof with a lifetime warranty for 30% less than market value. Our company handles hundreds of roofing and siding project each year and we have only one (this one) review that is not nearly perfect. Our company has NEVER received a complaint with the BBB in is entire history.
Golden West did a fantastic job on our roof. Once the agreement was concluded, the shingles were delivered within the next 2 business days and the roof was redone on the next day. The crew was very efficient, polite and extremely professional. Our place was cleaned up immediately and one would never have known that a construction job was done at our place except for the beautiful new roof that now adorns our house! Thanks to All at Golden West :)
Golden West Exteriors has a TrustScore™ of 3.7. The average TrustScore™ for other businesses providing similar services in Edmonton and the surrounding areas is 3. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 0 | 58 |
Approved | 0 | 55 |
Unverified | 0 | 3 |
Suspicious | 0 | 0 |
Overall Rating | 4.6/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Available upon request |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Yes |
Company Website | Yes |
Social Media Profiles | |
Endorsed by Peers | Not yet endorsed |
In Business Since | 2004 |
Member of TrustedPros Since | 2012 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
When its time to plan your next roofing project call us to set us a free consultation. Golden West Exteriors will send a professional to your site.
When its time to plan your next gutter project call us to set us a free consultation. Golden West Exteriors will send a professional to your site.
When its time to plan your next siding project call us to set us a free consultation. Golden West Exteriors will send a professional to your site.
When its time to plan your next Window and Door project call us to set us a free consultation. Golden West Exteriors will send a professional to your site.
Roofing services in Edmonton, St. Albert, Sherwood Park, Leduc and Spruce Grove
In addition to The City of Edmonton our roofers service the rural communities with in 100 km of the Edmonton City limits.
When re roofing or re-shingling your home the process can be confusing, Golden West Exteriors roof replacement presentations are based on material and labour costs plus margins; rather than square footage rates as commonly used within the roofing industry. We know that some roofing contractors only quote one or two different options; Golden West Exteriors will provide you with accurate quotes for a wide variety of roofing systems to ensure you are able to compare us to our competitors apples to apples.
We have also modified our warranty program this year. We have replaced our industry standard 10-year workmanship warranty with a LIFETIME workmanship warranty! In most all cases, you will never notice error because our quality control department will identify any workmanship issues before payment is collected.
New Construction Roofing
Golden West Exteriors New Construction Division is the right choice to make your roofing process run smoothly and efficiently at a reasonable price. Whether you re building your own home or a large homebuilder. We have experienced technical advisors who will provide a detailed scope of work, a summary of your options, and an accurate estimate of costs.
At Golden West, we are dedicated to keeping an open line of communication with our clients, and producing roofs with the utmost care and attention. We understand the specific demands of a contractor and work towards the common goal of having the roof installed with top quality workmanship, in a timely fashion and on budget.
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Main contact(s) | Cory Gardner |
Alternate Phone Numbers | 780-902-7667, 780-488-7662 |
Listed with TrustedPros since: | 2012 |
Residential work | Yes |
Commercial work | Yes |
Warranty | No |
Accepts credit cards | Yes |
Year established | 2004 |
Offers financing | Yes |
24 Hour emergency service | Yes |
Legal structure | Incorporated |
Licensing information | Licensing information available upon request |
Insurance information | Contact Golden West Exteriors to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.