This Calgary area plumber is rated 3.4 from 2 reviews with a TrustScore of 1.9. Services offered include plumbing and hvac work. Read their reviews, ask about license and insurance information, and request a quote.
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Terrible unsafe work and service.
I had my old home plumbing renovated by hanks and they cut a 6"x4.5" rectangle into my conventional 2x10 floor joists; much larger than the legal limit of 1/4 the joist dimension. My floors sagged and my door above no longer aligns in the framing. They let my plumbing vent through the roof drop down below the sheeting and left it like this until i found it when i went up on my roof, they never repaired it. The installation on my tankless hot water heater did not follow manufacturers requirements as they had not put in service valves and ports to flush mineral deposits as required by navien every 6 months. They had even said they don't like the tankless hotwater heaters as they have had warranty work issues in the past with them, I wonder why. I waited 3 weeks while calling nearly daily for updates to issues with old permits that should have been completed by them properly long ago. After waiting this long for a response they are trying to charge me $372.50 for the permitting to be completed. I offered to pay the base cost of the city permitting of $112.50 as a new permit would need to be pulled due to the length of time it had been. I was told if i didn't like their $372.50 price i could go to another contractor.
This is especially egregious considering I knew their service manager Kevin personally before hand and spent over $12,000 on this shoddy work. I would stay clear of any services offered by Hanks Plumbing.
Hi Thomas,
It is clear from reading this; you had experienced something very frustrating and we missed the mark on a few items. Back then, in June of 2018, we felt we did everything we could to address your concerns. Please rest assured this was not our standard of service or quality and please know the employees that were primarily responsible for the outcome you experienced was held accountable and is no longer employed here. Even though we discounted your $12,000 invoice quite substantially from the original estimate, provided you with free of charge rentals tools, and helped dispose of construction/household debris at no cost to you based off what you wrote it doesn t seem we went far enough, regardless of our best efforts. Although rare, we do have service failures and we do our best to be responsive and resolve them as quickly as possible while minimizing additional costs. We would like an opportunity to identify where you felt we could have gone even further to resolve this situation; please contact our President & CEO Michael Edworthy at 403-259-0049 ext 5 and or via email at michael@hanksplumbing.com. Thank you for taking the time to express your concerns and we are all very sorry to hear about your experience.
April 16, 2021 - Hi Thomas. I wanted to get back to you to confirm that the permit was again pulled and the job passed inspection. As a courtesy to you, we covered the additional costs.
The bathroom plumbing repair provided by Hank's Plumbing was an excellent experience. The technician, Rosen, was prompt, professional, efficient and very capable. I will not hesitate to recommend Hank's Plumbing to anyone requiring plumbing services. I commend the company, with my thanks, for a job very well done.
Hank's Plumbing & Gasfitting Ltd has a TrustScore™ of 1.9. The average TrustScore™ for other businesses providing similar services in Calgary and the surrounding areas is 2.9. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 0 | 2 |
Approved | 0 | 2 |
Unverified | 0 | 0 |
Suspicious | 0 | 0 |
Overall Rating | 3.4/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Not yet provided |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | Yes |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | |
Member of TrustedPros Since | 2017 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
This Calgary area plumber is rated 3.4 from 2 reviews with a TrustScore of 1.9. Services offered include plumbing and hvac work. Read their reviews, ask about license and insurance information, and request a quote.
Main contact(s) | Michael Edworthy |
Listed with TrustedPros since: | 2017 |
Residential work | Yes |
Commercial work | Yes |
Warranty | Warranty details not yet provided |
Accepts credit cards | Yes |
Year established | |
Offers financing | Yes |
24 Hour emergency service | Yes |
Legal structure | |
Licensing information | Contact Hank's Plumbing & Gasfitting Ltd to request licensing info. |
Insurance information | Contact Hank's Plumbing & Gasfitting Ltd to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.