This Guelph area roofing contractor is rated 3.0 from 2 reviews with a TrustScore of 1.9. Services offered include roofing work. Read their reviews, ask about license and insurance information, and request a quote.
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I had Hy-grade roofing install roofs on both my homes, the first in 2006 on our primary residence, the second in 2013 on our rental property. The roofs both look fantastic, work very well, lowered my insurance (as they are non combustible), and increased the home value. I've lived at the home since 1996. We would be on our THIRD shingled roof by now, had I not been smart enough to install steel. I'm saving money each and every day. We have lived through several severe weather events, including hail at over 1 cm and winds up to 130 kph, and not had any issues. IN 2020, I had an 11 kw solar array installed on it, with racking OK'd by Hy-grade. I have also had several people just stop by the house to enquire about the company. Hy-grade did great work at both places.
Worst decision I could have made. They promised to install the roof in 4-6 weeks, of course they were late. When they finally showed up without the proper equipment and damaged my property. They are really proud of the “Quality Audit” that they do, but of course they won’t give you a copy of the audit…lol BTW - “Quality Audit” they did at my house consisted of 2 guys coming over to pickup the leftover junk they left at my house for a month. They never even went up on the roof! Save your money use someone else!
Mr. Petrilli,
In outdoor construction there are many hold ups as we cannot predict the weather and the time frames we give our customers are an estimate. We do apologize for being a couple weeks late to do your roof.
Upon shoveling the snow from the roof, our installer proceeded to use the shovel you provided to clear the snow from your stamped concrete patio. A member of your household came out and notified our installer not to use the provided shovel as it had scratched the patio prior. He then stopped and proceeded to use a leaf blower, so we did not leave a pile of snow on your patio.
After the installation was complete, you did notify our Project Coordinator about the damage to your stamped concrete patio. Our Project Coordinator communicated that we would take pictures at the time of the QC inspection and review the quote to repair it the damage when you provided it.
We do a Quality Control inspection on all of our completed installations. This report is an internal report and is for the sole purpose of ensuring that our work can be warrantied for 50 years. If we find anything at that time that requires adjustment or fixing, the installer is notified and returns. As our Service Manager explained, he was more than willing to discuss this with you.
We have a note in our file, stating that you were thrilled with our QC personal, so much that you had called to tell us about it. During that same call you notified us of a scratch on your patio, as you had also notified the QC inspectors.
We had asked you to get quotes to repair the damage to your patio, which you did. The quote we received was somewhat confusing, it stated the total amount to fix the scratch but also requested a deposit amount that was 4 times the cost to fix the scratch. When we asked you about this, you then told us you were going to write bad reviews. We encourage you to get another quote to repair your patio and send that to us, or to inquire with the original business that provided the quote regarding the payment terms.
Kindest Regards,
The Hy-Grade Team
Hy-Grade Steel Roofing has a TrustScore™ of 1.9. The average TrustScore™ for other businesses providing similar services in Guelph and the surrounding areas is 2.9. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 1 | 2 |
Approved | 1 | 2 |
Unverified | 0 | 0 |
Suspicious | 0 | 0 |
Overall Rating | 5/5 | 3/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Not yet provided |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | Yes |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | |
Member of TrustedPros Since | 2015 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
This Guelph area roofing contractor is rated 3.0 from 2 reviews with a TrustScore of 1.9. Services offered include roofing work. Read their reviews, ask about license and insurance information, and request a quote.
Main contact(s) | Kristen Ware |
Listed with TrustedPros since: | 2015 |
Residential work | Yes |
Commercial work | Yes |
Warranty | Warranty details not yet provided |
Accepts credit cards | Yes |
Year established | |
Offers financing | Yes |
24 Hour emergency service | Yes |
Legal structure | |
Licensing information | Contact Hy-Grade Steel Roofing to request licensing info. |
Insurance information | Contact Hy-Grade Steel Roofing to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.