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Had these guys come out to give us a quote, and the process/pricing was good. They came out a week or so later to start the work, and that's where it all started to go downhill. Had the following issues:
- Guy running the bobcat ran over our neighbours downspout. Pointed this out to the worker, and he continued to run over it time and time again.
- Their wheelbarrow broke while bringing rock to our backyard, and they then started to put rock in our wheeled green bin to bring it to our backyard. They then had to go to another job, and they took my own personal wheelbarrow to that job without our permission. This was returned the next day after I asked.
- We had asked for the portion behind our drainage swale to have landscape fabric/rock put down. They apparently didn't plan correctly, and laid down the sod on the rest of our yard prior to doing this, so they "couldn't" do this portion of our yard as they had to get water down on the sod.
- The bobcat ruined our gate, so I had to replace the wood/hinges. I expected a little bit of wear and tear, but they didn't even bother to say anything or offer to fix it.
- They did not estimate correctly, and were short some washed rock. They tried to spread out what they brought, which left areas which had exposed landscape fabric. We had to bring in additional rock to do this ourselves.
- Their truck leaked oil on our brand new exposed aggregate driveway. This was cleaned up after my wife pointed this out to them.
- We live in a new area, and our neighbours lot is unfinished. These guys took all of the dirt/weeds from our lot, and just dumped these on our neighbours lot. They did not come back to clean these up, so we had to do this.
The yard does look good (the sod was quite dry/not green when it was put down, but has since mostly come back), but it was all the other issues we had which we did not expect to have when we hired a professional landscaping company.
Insta Landscaping Ltd has a TrustScore™ of 2.2. The average TrustScore™ for other businesses providing similar services in Calgary and the surrounding areas is 3.1. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 0 | 2 |
Approved | 0 | 2 |
Unverified | 0 | 0 |
Suspicious | 0 | 0 |
Overall Rating | 3.5/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Services listed by Insta Landscaping Ltd may not require a Trade License. Check local laws to confirm license requirements before hiring. |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | Yes |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | |
Member of TrustedPros Since | 2016 |
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