Instant Lawns

Got a quote that was very competitive. They notified they were coming and were here on time. They did a great job with removing the remnants of our lawn. Dug down and got rid of the roots of the weeds. Raked and leveled and added top soil. Did an outstanding job of preparation for the laying of the sod. They laid the sod and cut to fit all the contours. I am very pleased with the professionalism, very high quality product and, workmanship and highly recommend Instant Lawns to anyone. Thank you.

TLDR: This company is very unprofessional, fails to communicate to its customers and openly admitted that they take advantage of their customer’s patience to compensate for the mismanagement of their resources. I suggest that you do the work yourselves or spend a little more money and hire someone else.

Reasoning:

-We never received a work contract/ invoice/ summary despite asking for 3 weeks.

-After we called asking if we should go with another company, we were told they had “rearranged their schedule” and that a crew would arrive within 30-60mins.

-They never showed up in the time frames that they gave us, sometimes not even on the days that they told us.

-Crews came and went as they pleased, entering our yard (and our neighbors’ due to easement) without informing us that they were starting work or that they had finished. A couple of times, people appeared in our backyard with absolutely no intent of doing work: someone came into our backyard unannounced and took back tools at 630 AM. Another person let himself in at around 630PM. This is absolutely unacceptable. Proper etiquette of informing the homeowner prior to entering their property (whether in the form of knocking, a doorbell ring, or even a phone call) should be practiced.

-On relaying the above concerns and frustrations of our experience on the phone their reply was as follows: "we are sorry, we shouldn't have done that, we rely on our customer's patience and we have been taking advantage of you, we are sorry".

After we put in a stop work order, one of the company's owners contacted us and we began talks to work out a payment that was acceptable to both parties, given the services rendered. Though our account has been settled, the whole process was exhausting and infuriating. I hope you seriously reconsider choosing Instant Lawns and evaluate if you have the patience to be inconvenienced for an unnecessary amount of time.