At J. Murphy’s Contracting, our goal is to craft exceptional designs for every Homeowner, transforming your vision into a reality. We are committed to providing superior customer service to our clientele through our quality workmanship, open communication and customized solutions in every home project. By giving you the ultimate peace of mind read more...
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We chose Murphy's to do our bath renos, not because they were the cheapest (they weren't) nor were they the most expensive but because we liked his ideas and suggestions. The demo started and the crew took great care with storing the toilets and vanities which were new in 14 and we were re-using. The also placed drop cloths along the routes that they walked on and showed respect with our home and belongings.
When the crew first started the removal of the old tile, they took all the garbage away that same day. All tile and trim cuttings were done out at the front of the house, and they did clean up at the end of the day.
When the demo started for the second bathroom, the garbage was piled around my car, freezers and even on top of my shoe racks. We questioned the garbage and were told it would be removed the next morning. It took four days for them to get rid of it. By this time, without our consent, they started doing all their tile and trim cuttings in the garage, causing large amounts of dust to go everywhere. I ended up moving my car outdoors.
We did agree to supply storage for supplies etc, and we did, we never consented to the use of the garage for their cuttings. It was a four hour cleanup to get rid of the dust.
We found that timelines were vague, some days no one showed up, other days everyone showed up. Miscommunication between owner and crew is poor.
There was some plumbing that needed addressing, and to do so, the plumber cut 5 large holes in the pantry downstairs. When we asked to have these holes repaired, it was met with disbelief that the plumber did make them. They were finally well repaired.
Once the ensuite was started and the floor tile was in we noticed a cracked tile in the center which was very noticeable. Again we were met with disbelief that this had occurred. It was fixed the next day.
As with any contractor, get absolutely everything in writing and in detail, including signing off on the final walk. No one did a final walk through with us and when we bought this up, it was offered almost as an after thought. We did miss an email regarding final payment and we own this, thinking that payment was due after the walk through. This company definitely has pros and cons as any with company. Pros- experienced, knowledgeable, courteous staff who have great ideas about colour, layout etc. Cons- poor communication skills, poor timelines, and on some days poor clean up.
We received a terse email and were told that Darren would be by to do the final walk through (and to pick up the cheque) to which I did refuse as I had already done all the touch ups and re-installation of the towel racks etc.
Thank you for your detailed review of our bathroom project at your house.
At J. Murphy's Contracting, we take all client comments very seriously; with special attention to negative ones. We are always learning and continuously improving our processes and client relationships. I have already had a staff meeting with all my employees and subs in regards to your review and we have examined your comments closely. While, everyone is a bit confused by the contradicting messages in your review, I assure you going forward we now have better policies in place to ensure our next client does not have the same experience you have had.
Make no mistake, I believe we are a 5/5 company and we work hard to maintain that reputation. It's unfortunate for us that you didn't come forward during the renovation and express your concerns rather than saving them for your review on-line, or we would have done any and everything to rectify the situation and make you a happy client.
We used J. Murphy's Contracting for opening our most recent location of our Travel Agency, Travel Best Bets. James and his team offered us the most competitive rate when we compared his company to several other contractors. All the work was completed ahead of schedule and they created exactly what I envisioned for our new office location. We could always get a hold of them when we needed them and they were a pleasure to work with overall. I will definitely be using J.Murphy's Contracting for projects in the future. Highly recommend!
- Claire Newell, Owner Travel Best Bets
Thanks Claire, it was a pleasure working with you and Hayley on this project. I look forward to our next project together.
James and his crew were a pleasure to deal with and would definitely hire them again. James provided a quote promptly and managed to fit our smaller jobs into his schedule the following week. James was professional, honest and very hands on, which is hard to find these days.
Thank you again for the work you did for us!
Cale and Jody Nairn, Maple Ridge BC
Thanks for the great review. Glad we could help out and hopefully your daughter had a great birthday and safe travels up and down the new stairs.
Call me anytime!
After doing much homework and many interviews with potential contractors, we were extremely happy with our decision of selecting James. He was a professional throughout the entire process and made sure we were full informed each step of the way. All of his employees were excellent to deal with and were very accommodating to our requests. Mike and Darren in particular are very skilled at their crafts along with being very good people.
Like all construction projects, there were bumps in the road but all were dealt with easily and timely and nothing impacted the end results. The finished project meets all our expectations and we are very happy with the quality of the work.
Thank you for making our first renovation project a pleasant experience!
Thank you so much for such a great review. It was a real pleasure working with you guys on your basement project. Call me anytime!
J. Murphy's Contracting Inc. has a TrustScore™ of 4.1. The average TrustScore™ for other businesses providing similar services in Maple Ridge and the surrounding areas is 3.1. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Available upon request|
|Posted Liability Insurance||Available upon request|
|Posted Workers Compensation||Not yet provided|
|Social Media Profiles|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2005|
|Member of TrustedPros Since||2012|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Looking to remodel your current bathroom? At J. Murphy’s Contracting, we offer complete bathroom renovations that make the best use of your space while keeping design top of mind.
Your kitchen is one of the most important spaces in your home. Our team will work with you to design an efficient layout that maximizes functionality, space and composition.
Your basement should be a sanctuary of relaxation. We work to ensure that your basement renovation fully encapsulates your lifestyle and sets the right ambience.
A professionally installed fence will provide you with the peace of mind knowing your home is within safe bounds – a feeling every homeowner should have. From the classical wooden fence, to aluminum, metal or PVC, we will guide you in the direction of the right selection for your home.
Building the right deck that fully reflects your lifestyle and family needs is essential for your home. We understand the importance of family gatherings and backyard barbecues. Our deck installations provide you with assurance knowing that your deck was crafted to meet your needs.
Flooring selections can be a detrimental step in the process of making your dream home come to life. Our team will provide their expertise in helping you select and install the right flooring to bring the most appealing visual attractiveness to your home.
A solid foundation for your home is one of the most important elements in a safe and secure environment. At J. Murphy’s Contracting, our team is dedicated to providing you with our expertise for long term success.
We call ourselves General Contractors, but we are really in the business of Customer Service. Our goal is to craft exceptional designs for every Homeowner making us the General Contractor of choice.
We want you to feel comfortable in your own home. Our team of dedicated professionals will guide you from start to finish with your home project to ensure your vision is brought to life.
Paint is one of the simplest tools in changing the overall aesthetic dynamic of your home. At J. Murphy’s Contracting, we dedicate our services to making your dream home a reality.
Landscaping is an entire craft on its own. At J. Murphy’s Contracting, allow us to provide our expertise to your home by creating an aesthetic masterpiece to call your own.
From granite to marble and everything in-between, with our kitchen expertise we will assist you in finding the right countertop that reflects your style.
Whether you are choosing to change the decor of an interior or exterior project such as a decorative wall or floor design, placement is absolute key.
Whether you are changing the front door of your home, or altering a door on the interior, we make the process seamless and simple.
At J. Murphy s Contracting, our goal is to craft exceptional designs for every Homeowner, transforming your vision into a reality. We are committed to providing superior customer service to our clientele through our quality workmanship, open communication and customized solutions in every home project. By giving you the ultimate peace of mind, we aim to become your General Contractor of choice.
J. Murphy's Contracting Inc. was awarded Best of TrustedPros in 2012 for Flooring, Tiling, Handyman Services and Property Maintenance in Maple Ridge.
|Main contact(s)||James Murphy|
|Listed with TrustedPros since:||2012|
|Accepts credit cards||Yes|
|24 Hour emergency service||Yes|
|Licensing information||Licensing information available upon request|
|Insurance information||Insurance information available upon request|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
J. Murphy's Contracting Inc. has contributed 1 responses to the following questions posted in the 'Ask the Pros' forum