Kodiak Steel Buildings
No Longer In Business

Response from Kodiak Steel Buildings

Unfortunately this is an example of a customer trying to pass on the blame for his inability to read an agreement or he is just trying to pull a fast one. We will not be taken advantage of. We were told by this customer that the ground on his property was extremely hard and would be great for the building he was proposing. Therefore we allowed our normal amount for ground testing. When we had our people on the site it was concluded that the ground was mush and we needed a full blown Geo Report and it would be $8000.00. When we advised the customer of the extra fee because the information he had given us was totally incorrect he refused to pay for the Geo study. In order to try and keep a good relationship with the client we agreed to pay the fee. Prior to the total completion of the Geo report we were advise by our people that in order to prepare the ground adequately for the proposed building it would require approximately $30,000.00 of excavating, gravel and site prep work.

It was made abundantly clear to our customer identified on our quote and emails that he had total responsibility to do all site work including Digging of footings, Gravel, Excavating and any site prep work necessary to ready the site for building erection.

Included below a sample of an email from customer to us and our response:

____________________________________________________

This email will serve as confirmation that due to the fact that you are unwilling or unable to move forward with ground preparation as per our quote of June 8/15 we hereby cancel our business relationship from this date forward.

Our quote clearly states that you the customer are responsible for all gravel and excavating

This was also confirmed in an email dated June 8/15 at 9:17 am you wrote:

Hi Travis:

Krista and I just went over the quote and are ready to commit. We would like to include the roof ventilators you mentioned on June 3, 4 at $750. I would also like some clarification of what you mean by "Customer will supply all gravel and excavating." Does this refer to site preparation or are you expecting us to dig the footings?

Our response to you dated June 8/15 at 9:59 am we responded:

John,

That's great news. The digging of the footings would be included in your site prep. I did not factor equipment costs or labor for any excavating for any site prep. If you wanted my guys to do this it would be a day's work and I would need the equipment. All equipment is included for erection only.

________________________________________

We clearly stated to the customer on more than 1 occasion that he was responsible for all site prep work and he has totally ignored that fact an is continually harassing us and issuing false statements about our company.

Also steel buildings are delivered to the site and unloading is customers responsibility but in order to try and appease this customer we paid for unloading equipment and manpower and unloaded the building for him at a cost to us of $1800.00 plus labor.

This customer thinks he can bully his way through this by making false statements. Not going to happen.

We would appreciate your understanding in this matter and any further information from us is available for the asking.

Customer service is paramount with us and in this instance we should have just stayed away from this guy.