We hired Kurt to complete a basement renovation. My husband had done all of the demolition work so Kurt's job entailed installing a supporting beam and footing, move some heat vents and central vac, frame and drywall and essentially get our basement paint ready. The experience started off very positive, the guys were on time and seemed to be progressing very quickly with the work.
Near the end of the project we noticed the bulk head that they framed around our duct work was completely crooked and not square in several areas. We phoned Kurt and his immediate reaction was to blame our house for the issue instead of first reviewing the problem to see why it was so off. The next morning he came to our house and tried to tell me several times that it was level - at this point I showed him how to use the level and that the framing was clearly off by over an inch in many areas of the bulk head. After convincing him that it was his issue he finally agreed to fix it. He bought the materials needed that day and straightened everything out before they left which was nice to see.
That appeared to be the end of quality control for Kurt. I don't know if us pointing out his mistake bothered him or if they just aren't detail oriented guys but things just went down hill. One of the stipulations of our contract was to have the area made paint ready so we could just prime and paint when they left. We had to point out several missed areas that were not patched on many occasions. Kurt assured us that all details would be tended to so I left him and his partner to finish the job.
Once he told us the job was finished he said he would come back AFTER we've painted to patch any missed spots that may come out during the painting process as sand came off the walls which seemed reasonable to me. That tells me they've inspected the area and they're aren't any visible imperfections. He left and we went downstairs to inspect the area. There was piles of dust left everywhere, areas that where the mud was still thick and not sanded properly, globs of mud on two windows, a significant amount of holes missed (which at one point had mud on them that was completely sanded off so they saw their mistake and left it) and our central vac which he moved was not hooked up properly. My husband spent hours cleaning up after them and fixing our central vac as he wouldn't come back to our house for 3 days and to be honest we were finished with having to remind him how to do his job.
Overall the experience was mediocre. For the amount we spent I expected much higher quality and craftsmanship. I understand a few small oversights but the amount of mistakes and things missed was much too high for me.
We will not recommend or use Kraftwerk Home Improvements again.
Kurt and his staff did a fantastic job finishing a bedroom in the basement for my son. They also re-did the floor in my other son's bedroom.
Their prices are very competitive and their work is excellent.
Their are always on time and extremely clean and polite.
I will be using them for a few more jobs in 2017!
Thank you Kurt!
Kraftwerks started the job right on schedule and completed what could be done that day and came back first thing the following morning to complete the job fixed a few other small tasks, not on the bill to help us out.
Clean, fast, efficient job. We will recommend there business to anyone looking for professional home improvements or construction.
Kraftwerk Home Improvement has a TrustScore™ of 4.1. The average TrustScore™ for other businesses providing similar services in Wasaga Beach and the surrounding areas is 3.6. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Yes|
|Posted Liability Insurance||Yes|
|Posted Workers Compensation||Not yet provided|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2009|
|Member of TrustedPros Since||2014|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Accessibility, Architectural Design, Bathroom Renovations, Carpentry, Caulking, Ceiling, Central Vacuums, Closet and Storage, Concrete Work, Countertops, Decks, Demolition Work, Design Build, Drywalling, Electrical, Excavation Services, Fencing, Floor Refinishing, Flooring, Foundations, Framing, Garage Construction, Home Additions, Home Construction, Home Restoration, Insulation, Kitchen Renovations, Mold Removal, Painting, Plumbing, Power Washing, Property Maintenance, Shed Construction, Tiling, Tree Services, Water Heating, Water Treatment, Waterproofing, Windows and Doors
Kraftwerk Home Improvement was awarded Best of TrustedPros in 2014 for General Contracting in Wasaga Beach.
|Main contact(s):||Kurt Lehmann|
|Listed with TrustedPros since:||2014|
|Accepts credit cards:||No|
|24 Hour emergency service:||Yes|
|Legal structure:||Sole Proprietor|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.