Mold removal and remediation services in Calgary, AB and the surrounding areas. We specialize in water damage restoration, fire damage, asbestos removal, mould inspection and remediation.
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I really liked the contractors provided by Matrix including Nawaz for the teardown, Ghirmay for the drywall and painting, Vince and Vanessa for the plumbing and Gurmani for the tiling. They stuck to the budget, after I reminded them what it was :) and apologized when there were some communication problems ie broken phone and payment issues. I would use again because of the excellent work.
Save yourself some grief and avoid this contractor at all costs. Matrix Remediation was assigned to do some repairs to our flooring a couple of months ago which turned out to be one of the worst experiences we've ever had with a contractor. We dealt directly with the owner, Guy Price, who basically wasted our time giving lie after lie delaying the repairs for almost 6 months for reasons still unknown to us. Initially we were foolish enough to trust that he was actually trying to get the work done, but after the 20th excuse we started to get suspicious. One reason he gave was he was having trouble sourcing the hardwood flooring. We did a 2 minute google search and found it in stock in Calgary from a store only a couple of minutes from where we live. After telling Guy about it, he promised to put the order in and schedule the work. Guess what? He never called the flooring company. When confronted with this, he flat out lied and said he would get on it and even scheduled the repairs to be done the following week. The day of the repairs (for which we had to take a day off work), no one shows up to do the work, and when we called the flooring company he hadn't even ordered the floorboards. This is just one of many ways he lied to us and wasted our time, making us even doubt our own sanity since we couldn't believe how one person could keep lying the way he did. What confused us the most was that if he didn't want to do the work, he could have said from the get go that he wasn't interested and to have another contractor complete the job. It's inexplicable why he strung us along for months saying he'd do the repairs when all evidence would show that he wasn't going to. If you have the option, go with someone else; our encounter with Guy Price was very unprofessional and it would be difficult for anyone to trust someone who lied as easily as he did.
I have a house here in Calgary build in 2011. In February 2017 I noticed water marks coming through the ceiling. I had the attic checked for ice rain by a roofing company. They told me my roof was not vented properly and my attic was full of mold. I called a number of remediation companies for a quote and I also knew I would have to have a roofing company put in vents. When I called Guy price he came over immediately to asses the situation and the next day I had a quote with all the remediation work and the installation of vents which was less than the other quotes without vent installation. Guy and his crew started right away and completed the work in a timely manner, he also provided me with a life time guarantee for his work. I would recommend him to any one I know, very polite and a hard working crew!!!!!
I recently hired Matrix to remove mold from one of my rental properties. I found them to have the most reasonable price, and their service was great!
After that was completed, I actually had them do a Reno project which turned out really nice.
Overall I was super satisfied. I would definitely call them again!
I made a big mistake hiring this contractor. They are so disorganized and have poor service manners. This contractor was given a simple task and managed to make it all very poor quality work. They even damaged one of the bathroom toilets in the process. The problems began when they could land on a project manager, and when the president himself took the lead he proved to be the worst actor of them all. Very bad service, bad work.
Matrix Remediation Complaint
If this post can save 1 PERSON the aggravation of dealing with Matrix Remediation or Guy Price it was worth it.
It started when we discovered that we had black mold in our attic. This is when we first went online and started researching mold remediation companies. Matrix Remediation had a great website and five star customer reviews priding themselves as being a “Boutique” company which specializes in remediation and takes all of the necessary steps to protect your family and home. Unfortunately we found out this was not the case, we are not happy and feel we were taken advantage of by Matrix Remediation and Guy Price.
We paid for a service and expected a certain amount of professionalism. Matrix’s quote came in higher than any of the competitors, but after reading all positive online reviews and with Guy assuring us that his team would “do it right the first time” we decided to spend the extra money to have it done right! Matrix original proposal came in more than double any of his competitors. After discussing our maximum budget with Guy, he quickly made a reduction of costs to meet our budget, but he assured us that everything laid out in the original proposal would be included except for the disposal of the bagged up insulation.
Our issue with Matrix Remediation arose when we discovered how the remediation team dealt with the mold affected insulation from our attic. The proposal specifically outlined that the insulation and mold spores which his team had media blasted off our attic sheeting were to be bagged up IN the attic and would be contained from the rest of our living space through the use of a negative air pressure device.
It was at the point where the Matrix team made the decision to not properly bag the mold affected insulation in the attic and instead just drag it through our home/living space, exposing it to our couch, bed, blinds, walls, floors, dishes, kitchen etc. To top it off we specifically asked if we needed to cover our bed, and couch when they were starting the remediation, the team assured us that this was not necessary. When they left our home there was a layer of dust/spores on every item/horizontal surface. We were unsure how this was possible but after reviewing our security footage we quickly realized that the Matrix team hadn’t removed the insulation in the proper manor outlined in their proposal and were blown away with the lack of care his team took while removing the contaminated insulation. Obviously I was concerned about having the contamination throughout our home and if Matrix cut corners in other areas of the remediation?
Guy Price had asked for the opportunity to make things right, which I can respect. He had offered to send a third party cleaner to our home 20 days after the work was performed, which was pointless because we were already exposed to the dangerous spores and immediately did a through cleaning once we discovered what had happened. He then offered a small portion of our money back, providing we signed his agreement releasing his company from any guarantee/warrantee for the work they provide at our home. Orignally we decided to go with Matrix because of this guarantee even though they were more expensive than any competitor. I cannot do this out of principle. This entire situation has been extremely unprofessional and upsetting. We paid for a service, which was not provided, Again I would rather save someone the hardship/aggravation of dealing with Guy or Matrix Remediation.
DK
Matrix Remediation has a TrustScore™ of 2.0. The average TrustScore™ for other businesses providing similar services in Calgary and the surrounding areas is 3.2. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 0 | 6 |
Approved | 0 | 6 |
Unverified | 0 | 0 |
Suspicious | 0 | 0 |
Overall Rating | 3.4/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Not yet provided |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | No |
Social Media Profiles | |
Endorsed by Peers | Not yet endorsed |
In Business Since | 2006 |
Member of TrustedPros Since | 2016 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Mold removal and remediation services in Calgary, AB and the surrounding areas. We specialize in water damage restoration, fire damage, asbestos removal, mould inspection and remediation.
Main contact(s) | Daniel Fixler |
Listed with TrustedPros since: | 2016 |
Residential work | Yes |
Commercial work | Yes |
Warranty | Warranty details not yet provided |
Accepts credit cards | Yes |
Year established | 2006 |
Offers financing | No |
24 Hour emergency service | Yes |
Legal structure | Incorporated |
Licensing information | Contact Matrix Remediation to request licensing info. |
Insurance information | Contact Matrix Remediation to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.