Mold removal and remediation services in Calgary, AB and the surrounding areas. We specialize in water damage restoration, fire damage, asbestos removal, mould inspection and remediation.
I recently hired Matrix to remove mold from one of my rental properties. I found them to have the most reasonable price, and their service was great!
After that was completed, I actually had them do a Reno project which turned out really nice.
Overall I was super satisfied. I would definitely call them again!
I made a big mistake hiring this contractor. They are so disorganized and have poor service manners. This contractor was given a simple task and managed to make it all very poor quality work. They even damaged one of the bathroom toilets in the process. The problems began when they could land on a project manager, and when the president himself took the lead he proved to be the worst actor of them all. Very bad service, bad work.
Matrix Remediation Complaint
If this post can save 1 PERSON the aggravation of dealing with Matrix Remediation or Guy Price it was worth it.
It started when we discovered that we had black mold in our attic. This is when we first went online and started researching mold remediation companies. Matrix Remediation had a great website and five star customer reviews priding themselves as being a “Boutique” company which specializes in remediation and takes all of the necessary steps to protect your family and home. Unfortunately we found out this was not the case, we are not happy and feel we were taken advantage of by Matrix Remediation and Guy Price.
We paid for a service and expected a certain amount of professionalism. Matrix’s quote came in higher than any of the competitors, but after reading all positive online reviews and with Guy assuring us that his team would “do it right the first time” we decided to spend the extra money to have it done right! Matrix original proposal came in more than double any of his competitors. After discussing our maximum budget with Guy, he quickly made a reduction of costs to meet our budget, but he assured us that everything laid out in the original proposal would be included except for the disposal of the bagged up insulation.
Our issue with Matrix Remediation arose when we discovered how the remediation team dealt with the mold affected insulation from our attic. The proposal specifically outlined that the insulation and mold spores which his team had media blasted off our attic sheeting were to be bagged up IN the attic and would be contained from the rest of our living space through the use of a negative air pressure device.
It was at the point where the Matrix team made the decision to not properly bag the mold affected insulation in the attic and instead just drag it through our home/living space, exposing it to our couch, bed, blinds, walls, floors, dishes, kitchen etc. To top it off we specifically asked if we needed to cover our bed, and couch when they were starting the remediation, the team assured us that this was not necessary. When they left our home there was a layer of dust/spores on every item/horizontal surface. We were unsure how this was possible but after reviewing our security footage we quickly realized that the Matrix team hadn’t removed the insulation in the proper manor outlined in their proposal and were blown away with the lack of care his team took while removing the contaminated insulation. Obviously I was concerned about having the contamination throughout our home and if Matrix cut corners in other areas of the remediation?
Guy Price had asked for the opportunity to make things right, which I can respect. He had offered to send a third party cleaner to our home 20 days after the work was performed, which was pointless because we were already exposed to the dangerous spores and immediately did a through cleaning once we discovered what had happened. He then offered a small portion of our money back, providing we signed his agreement releasing his company from any guarantee/warrantee for the work they provide at our home. Orignally we decided to go with Matrix because of this guarantee even though they were more expensive than any competitor. I cannot do this out of principle. This entire situation has been extremely unprofessional and upsetting. We paid for a service, which was not provided, Again I would rather save someone the hardship/aggravation of dealing with Guy or Matrix Remediation.
Matrix Remediation has a TrustScore™ of 2.6. The average TrustScore™ for other businesses providing similar services in Calgary and the surrounding areas is 3.2. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Not yet provided|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Not yet provided|
|Social Media Profiles|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2006|
|Member of TrustedPros Since||2016|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
|Main contact(s):||Daniel Fixler|
|Listed with TrustedPros since:||2016|
|Accepts credit cards:||Yes|
|24 Hour emergency service:||Yes|
|Licensing information:||Contact Matrix Remediation to request licensing info.|
|Insurance information:||Contact Matrix Remediation to request insurance details.|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.