Milani Plumbing, Drainage and Heating is one of the largest and fastest growing full service plumbing, heating, air conditioning and drainage companies in Burnaby, and Lower Mainland BC.
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Please be aware of Milani’s billing practices based on my recent experience (Dec 8). As a policy Milani include a charge of one hour in their callout quote. However, if the allocated time exceeds by even 2-3 minutes their technician will tag on extra half hour labour charge which also includes time taken to provide an invoice (this was 11 minutes in my case). This is unfair to customers and is not explained to you up front by their sales and marketing team or the technician before work is started.
Hi Jay, thank you much for sharing your recent experience with us. I am sorry to hear that you didn t feel completely satisfied with the service provided. I know that you were contacted by Azima, our Customer Service Manager yesterday, who was able to speak to you at length.
Firstly, I would like to mention that we do not have a policy where we charge any extra time for writing an invoice as this time serves as part of the entire service call. After speaking with Azima, I wanted to clarify that we did waive off the 30 minutes for you. We take customer service extremely seriously at Milani and strive for 100% satisfaction on every call.
We complete hundreds of service calls every day, and our customer service team is very detailed when booking those calls by taking time to explain our rates and how we charge for our technician s time. Each service call comprises of a few parts, and the invoice and job report is one of the most important. Not only does it give you a detailed and thorough explanation of what our certified and extremely knowledgeable technicians found, but it also explains what work was completed, includes any recommendations and serves as documentation for the future. The time it takes to complete these report forms is an important part of the service call, and our technicians are as efficient as possible when they complete this portion.
I am very happy to hear that we have resolved your issue, and we look forward to helping you with your future plumbing needs.
Milani Plumbing, Heating & Air Conditioning has a TrustScore™ of 1.2. The average TrustScore™ for other businesses providing similar services in Burnaby and the surrounding areas is 2.7. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 4 | 15 |
Approved | 3 | 12 |
Unverified | 1 | 3 |
Suspicious | 0 | 0 |
Overall Rating | 1/5 | 2.5/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Not yet provided |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | Yes |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | 1956 |
Member of TrustedPros Since | 2015 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Milani Plumbing, Drainage and Heating is one of the largest and fastest growing full service plumbing, heating, air conditioning and drainage companies in Burnaby, and Lower Mainland BC.
Main contact(s) | Vern Milani |
Listed with TrustedPros since: | 2015 |
Residential work | Yes |
Commercial work | Yes |
Warranty | Warranty details not yet provided |
Accepts credit cards | Yes |
Year established | 1956 |
Offers financing | Yes |
24 Hour emergency service | Yes |
Legal structure | Incorporated |
Licensing information | Contact Milani Plumbing, Heating & Air Conditioning to request licensing info. |
Insurance information | Contact Milani Plumbing, Heating & Air Conditioning to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.