Monster Plowing Company

On the initial sign-up Monster Plowing met George, the manager on-site and he does a great job marketing their services and reputability. They are very organized in terms of their contracts, billing and updating their customers on storms and snowfalls and even give their customers warming gifts on signing which is a nice touch and that's the only reason I gave the company stars instead of 0.

Monster is all enthusiastic at the beginning of the season, arriving to plow when practically no snow is on the ground, but when the going gets tough and it's 10+ cm, they are atrocious. Leaving large trails of snow which would later freeze solid and we would manually have to remove them ourselves. They would leave complete parking spaces (that had ample room for plowing) clearly unplowed. They would also come for ONLY one visit regardless if it's 10cm or 40cm.

It seemed that their crew was not cut out for large snow falls since they use very few plow operators and consequently any burden placed upon them by customers for lack of contractual obligations was met with fury and anger as they were doing the "best they could" and that meant not performing duties at even the basic level such as plowing parking spaces. When we approached Monster on multiple occasions to resolve the problems, the President Mikhail himself would respond showing this company is not very large and after we researched and investigated we found that the company primarily consists of 3 people, Mikhail the President, George the Manager and a senior plowing operator (who was our snow plow operator) and all three of these individuals are posing for a consumer choice award on their MonsterPlow dot ca website on their "About" page. When issues were in need of addressing all communication that needed escalation would only be addressed through email and usually went straight to Mikhail. When we forwarded our complaints in January (keep in mind this is January 2019) Mikhail stated: "We can discuss next September if you'd like to sign up again with us next year. At this time, most snow removal companies aren't even responding to emails. Please be thankful you have us on your side. If you don't like the service, you are free to cancel as per the Termination clause in your agreeement.....Finally, at this point in the winter, let's all just get along, and hopefully you can get into a headspace where you are content with the amazing service your property is receiving despite the insane weather over the course of the past few weeks. It would be great if you would save your complaints politely for when we actually do something wrong. If you are not satisfied, next year you can find another contractor." Their version of amazing was leaving snow in parking spaces. Our responses to Mikhail were always very polite and professional and each time we were met with antagonism, refuting our claims, praising their operators and service despite all the security footage we showed them with very obvious signs of neglect.

We hoped Monster Plowing, would be open to feedback and ways to improve service and customer relationships rather than emphasizing a cancellation clause. When we brought up issues the response by Mikhail was: "I don't understand why some lines on a parking lot require a meeting, when there was 40 CMs of snow that fell alst night? We've gotten about 5000 calls in the alst 2 days, and another 5000 emails for people in this city asking us for service....the bottom line is, that in this business, it really pays to play nice with your contractor. You can catch a lot more flies with honey, as they say.."

There was an outright refusal from the President to address any problems we had with the actual snow plowing operation in the middle of January, denying any problems at all and instead always attempting to suggest we cancel or go elsewhere.

These guys were very easy to work with. This was only the second year we have owned our own home and we got hit with the worst winter on record. We could not keep up with the snow and ice on our roof. I called and got a response almost immediately. The Monster Plow crew that came to our house was prompt and effective. I would recommend this company to anyone having ice issues.

Monster Plow and team are superb. The place looks great all the time. They take care to make sure the driveway and walkways are blown, the gardens are weed wacked the never miss a spot on a completed lawn snow removal with lots of trees and curvy gardens. Communication is also easy and quick via phone or email, I would highly recommend.

Monster Plow and team have been maintaining my 3 acre property for the last 2 years. They are hands down the best snow removal company I have ever used. They are always on time, have high end equipment. Fantastic service and highly recommended!