They charged for services they did not provide, and it was a nightmare on scheduling and getting a refund by them and credit card company. They cancelled multiple times due to weather (which is understandable), once without notice, and a second the day of. In the end we were charged a cancellation fee when the company couldn't confirm services in light of above. Although we appreciate them coming to complete the services despite above, only gutters were cleaned even though we paid for both window and gutter cleaning. When this was brought to their attention, they falsely stated on completing all services, and defaulted to their streakfree policy, as long as we paid their cancellation charge. They did not offer refund and falsely stated to the credit card company that services were fully completed. I have photo evidence of untouched windows should you be interested.
As client stated, after some delays due to weather and several day-of-appointment client side cancellations (Cancellation fees billed, but never paid), all services were provided as ordered in May of 2014. Client contacted us to let us know they were unhappy with the windows and a FREE second cleaning of the windows was offered. They refused the free 2nd cleaning and instead we were informed that they had processed a full charge back for all services preformed (Exterior windows & the non disputed gutter cleaning). Now that the charge back has been resolved, we would be happy to extend our offer of a free exterior cleaning in the spring of 2015. Please contact us by E-Mail to redeem the free cleaning.
Niagara Window Washing has a TrustScore™ of 2.3. The average TrustScore™ for other businesses providing similar services in Thorold and the surrounding areas is 2.3. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Not yet provided|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Business does not require workers compensation|
|Ever Provided False or Misleading Information||No|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2012|
|Member of TrustedPros Since||2014|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
|Main Contact(s):||Ken Richardson|
|Listed with TrustedPros since:||2014|
|Accepts credit cards:||Yes|
|24 Hour emergency Service:||Yes|
|Legal structure:||Sole Proprietor|
|Licensing Information:||Contact Niagara Window Washing to request licensing info.|
|Insurance Information:||Contact Niagara Window Washing to request insurance details.|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.