NorthShield Windows & Doors

We were very pleased with Rodney sales rep and they measured twice and the Window arrived on time. Vladimir and his crew were very professional and they did a great job. We are pleased with our new Window and the framing that came with the Window which was installed Sept. 1/22. My husband Grant and I Fern are so pleased we went with Nortshield.

Absolute horrible customer service. Unanswered emails, they do not return phone calls. but if you threaten them with more action, you will have a service call within an hour. I have waited over 5 months for a proper service call. I have a problem with my patio door freezing up bad. along the frame in a certain pattern. They came to look at it in the winter, blamed the 36% percent humidity and told me that everyone with new windows has to go and wipe down their windows and doors daily to avoid freezing. They even blamed an empty fish tank for the humidity. After a few back and forths, they admitted that it was the construction of the door that is causing the freezing. The manufacturer switched from fiberglass to steel reinforcements 3 years ago. And they will only fix it if the manufacturer changes the design. So they willingly sell doors they know freeze, than blame the homeowner or humidity for it. My man doors seem to twist in the summer heat. The top corner will stick out past the jamb up to 6mm while barely touching the outside seal. While the rest of the door is inside the jamb and sealed properly. It gets better in the cooler temps but both doors do it, and both freeze on the same corner in the winter. They said that it had nothing to do with it, again it was the humidity and offered to change out the seals for cheaper ones to help. For my patio door, he told me that humid air was heavier, and that's why the bottom of the patio door freezes. But he could not answer when I asked why than do only the tops of the man doors freeze when he tells me the humidity is the issue. They came to assess the twisting and said my house shifted, did not use a level or any tool to verify. Just walked up and said ya your house shifted. They offered to tweak the perfectly level frame to match the door, but they would have to come back another time. Later I refused that service and asked for a better explanation. Now, they have offered to come back but I have asked that before they come again, they explain to me how they will show me the house moved and/or what will happen if it shows the frame is level and the door is twisted and I have not gotten a response back.

Windows seem to be fine. I don't have an issue with any of the windows.