OnWall Solutions

The floor appears to lasting. Results remain satisfactory since 2012 completion. One of the upper cabinets arrived with no doors. One of the base Drawer units was missing a drawer. When the doors finally arrived ( 6 months plus) it came with hinges that did not match the cabinet hinges. The drawer finally arrived and remains slightly darker than all the others. Was just so sick and tired of poor customer service that I simply gave up. Countless email and phone calls. I live 230 km East of Toronto and made the trip back to Onwall 3 times after purchase. Not once did Ron or Gav take enough interest in my problem to visit my home. Onwalls' advertised mission statement is clearly a joke. So is their written comment "After all, customer satisfaction is our top priority". After purchase customer service is none existent.

Last week I contacted Onwall by both email and several phone calls. All I wanted was to purchase some 4" hooks and a few baskets for my slatwall system. Gave them a weeks notice as to when I was planning to come to Toronto and could drop by to collect and pay. All I wanted was confirmation they had the items in stock and arrange a pick-up time. Evidently well beyond Ron or Gav's capability. All one of them had to do was check parts availability and touch 11 digits. I would have answered the phone.

Anyone considering Onwall Solutions products should be prepared for possible customer service disappointment. Perhaps you have to spend much much more than 6k. I seriously doubt Robert had any problems. Satisfactory product, just poor management. I will not return to Onwall for anything in the future and will simply purchase a competitors product.

After spending $10k on a complete install, OnWallSolutions installers stole important boat parts. It was only returned after a police report was filed with York Region Police. They said it was 'found' on their truck. Calls went unanswered when they had agreed to return it and then only later they asked us to pick it up from them! No apologies. Nothing. This was beyond bad. Date of the final install was September 9, 2016. It took 4 days and a police report later for them to kindly offer my property back.

We installed a garage floor coating with coloured vinyl pieces embedded into a floor coating on top of the concrete floor, from Onwall. When first installed, the floor looked & functioned great. Approximately 14 months later the floor started to lift & peel & progressively got worse. Note - the floor peeling did not happen where the vehicles were parked.I made dozens of calls & emails with the odd bit of reply with no meaning. I then had a different company look at the floor & assess the problems 1-the concrete floor was supposed to be ground smooth - was not done properly - this is the biggest cause of the floor peeing & lifting. 2-there was supposed to be a top clear coat installed as the last step of the install - the professional examined one of the larger patches of the lifting floor & determined there was not a top coat installed. The website for On wall clearly states in no less than 3 places that all residential flooring systems are covered by an unlimited residential warranty. This has not happened. The only thing Ron from Onwall would do is give me the materials for free but I would have to pay for labour etc to install a new floor. I am now stuck to hire a new & better company to remove the mess that is left in my garage & have a new floor properly installed all at my cost. I understand that not everything in life goes as planned. But we separate men from boys on how you deal with your problems. There has been a huge lack of communication from Ron at Onwall. I am enclosing pictures of the flooring (May, 2014-this is the first of the lifting-much worse now). Please note that I have been dealing with this situation for almost 1-1/2 years since the flooring started to lift & peel. This is not how you perform as a business. Ron stated he would have a local rep of his look at the floor - this never happened (Nov, 2015). I am also enclosing the written documentation of their lifetime warranty, as advertised by Onwall. Note-the flooring peeled only from the use of a garden hose - no pressure washer was ever used.

Good product and priced at market. However, we are extremely disappointed with the service and the final finishing of the floor. I should mention that WE WERE A REFERRAL and we had a lot of issues with these people.

I consistently had to call and get updates. Communication was limited and in some cases they gave one day notice yet they required someone to be at home. They absolutely did not deliver on their mission statement as stated on their web site.

They could not figure out a definitive date for installation (which got inexplicably delayed) and made it difficult for me to organize a day off work.

Floor was not done as agreed. I was told the office will call in but they never did. Also, the lip was not supposed to be covered but it was. It took FOREVER to get them back to fix it. Finally after 15 days and several calls and emails they fixed it and it now looks terrible. They damaged the rubber on all 3 garage doors which I had to replace on my own expense

I was told the cabinet installers will have accessories on hand. They only had basic accessories and timing did not work out so I missed a full day from work for nothing. They said they are always in the area and they can drop in to give me the missing accessories. When I called the office

I found that this is not true. The office did not have all the accessories in their inventory and they said dropping them off will take time. WE ARE STILL WAITING ON ACCESSORIES WE ORDERED AND NOT A SINGLE UPDATE ON DELVIERY DATE.

Basically a job that was expected to be done in 1 week went on for 4 weeks with very poor communication and no timely follow-up.