Pro Torch On Roofing is a dependable roofing company in Vancouver BC, family owned roofing contractor serving the city and surrounding areas. Pro Torch Roofing is Specializing in Torch On Membrane and Re-roofing, Our roofing company provides service to the district of Vancouver BC, Burnaby, Richmond, North Vancouver, West Vancouver read more...
Pro Torch Roofing began operations in 2014 and has received 10 reviews for an overall customer rating of 4.5. The average rating for businesses providing similar services in the Burnaby area is 3.3. Write a review
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1
Arthur at pro torch roofing completed a project for us he ''claimed'' would work, and it has been nothing but problems. We have been trying to get them to take ownership of the issue to no avail. He applied a waterproof membrane to an area where we applied a top coat. From the moment the clients walked on the surface the membrane they installed kept lifting, and making sounds. We have continuously tried to deal with this company to fix the pro workmanship and they have never been able to get a hold off.
This process has taken 18 months after continuous attempts to reach him he has finally responded by saying he isn't taking ownership of their poor workmanship. We will be proceeding with legal action as there has been no other choice. Don't believe the other reviews as they are easy to write as their own. I would stay away from this company as their warranty and word is worthless.
In response to the below rebuttal which is typical of our dealing with Pro Torch Roofing we are a company which has completed 1000's of projects, and are one of the fastest growing companies in Canada. We haven't had an issue with delamination with any of our product installations nor any other membranes under our surface by other companies. The project Artur completed started having issues within one week, and was lifting off the concrete causing our mutual client to be very unhappy with Artur. When we tried to get ''Pro Torch Roofing'' to rectify the issue it took a year and a half to finally say they aren't taking ownership....
In response to your review, it is our position that any issues the owner of the property may have had regarding the two layer torch-on application at the above address was not in anyway a result of poor workmanship or incorrect installation on our part.
Our part of the project on XXXX was completed on XXXX, 2016. The completed installation was inspected and approved by an Eco Paving representative who visited the site in person. Shortly after, we received full payment for the work performed.
We do acknowledge that at one point we were called to solve a minor leaking problem that was causing some damage to the property. We performed the repair and we feel that we have met and even exceeded all our contract obligations.
We refuse to accept any responsibility for another party s failure to perform their assigned duties or to provide quality materials that are not defective. It is our position that a number of factors out of our control could have contributed to the peeling of the deck surface as well as the unpleasant squeaking sound when walked on. The main ones being concrete moisture as well as the questionable quality of Eco Paving products.
Furthermore, we would like to point out that the contract clearly states that the main
function of the membrane that we were instructed to be installed was water protection. To our knowledge no leaking has occurred to this date.
To further clarify our position in this matter, we are willing to provide all documentation (quotes, invoices, warranty etc.)
5
Pacific property group hired (Pro Torch Roofing) to install 3 vents on a flat roof. Very friendly, reliable, and very fast for good price. Definitely would recommend them other contractors.
Thanks guys and see you soon.
5
Great job. On time on budget done by nice Guys. Budget was clear and concise and job done accordingly.
5
I called Artur after business hours, explained what I intended to do, Artur came out to give me a quote the same day and was on the job site the same week. Workmanship was professional, quality products used, and Artur clearly takes pride in his work and business. I would have no hesitation to use Artur again.
Pro Torch Roofing has a TrustScore™ of 3.5. The average TrustScore™ for other businesses providing similar services in Burnaby and the surrounding areas is 2.8. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
| Customer Reviews | Last 12 Months | All Time |
|---|---|---|
| Total Received | 2 | 12 |
| Approved | 2 | 10 |
| Unverified | 0 | 2 |
| Suspicious | 0 | 0 |
| Overall Rating | 3/5 | 4.5/5 |
| Complaints Received | Last 12 Months | Last 3 Years |
|---|---|---|
| Suppliers & Creditors | 0 | 0 |
| Employees & Sub-Contractors | 0 | 0 |
| Transparency | |
|---|---|
| Posted License Information | Not yet provided |
| Posted Liability Insurance | Available upon request |
| Posted Workers Compensation | Not yet provided |
| Company Website | Yes |
| Social Media Profiles | |
| Endorsed by Peers | Not yet endorsed |
| In Business Since | 2014 |
| Member of TrustedPros Since | 2014 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Pro Torch On Roofing is a dependable roofing company in Vancouver BC, family owned roofing contractor serving the city and surrounding areas. Pro Torch Roofing is Specializing in Torch On Membrane and Re-roofing,
Our roofing company provides service to the district of Vancouver BC, Burnaby, Richmond, North Vancouver, West Vancouver, Surrey.
We fully understand that your house is your biggest investment. Customer satisfaction is extremely important to us.
" We are the experts you can trust"
Why choosing us ?!
FREE estimate | Best Warranty Options
100% Guarantee
Quality workmanship
100% satisfaction
25 years experience in Roofing
Red Seal TQ Master Craftsman in roofing 25-yrs experience!
Our Services :
- New Roof Construction
- Roof Replacement
- Roof Repair
-Torch-on - SBS Modified Bitumen | up to 25 years warranty
-Repair Roof Leaking
-Custom Sheet Metal
-Replacement and Repair of roof decking
If you have any question please feel free to contact me Artur - 778-316-1247
"Torch on, Cool Roofing"
Cooler Home, Lower Energy Bills
Reduce your energy costs while supporting the environment by applying a cool roof system to your home. We use the highest quality materials and we are highly experienced in applying cool roof systems.
Cool roofs help reduce your expenses on air conditioning which in addition will help you to lover your energy costs, cool roof systems will help your home reduce pollution.
How Cool Roofing Works
When radiation from the sun hits the cool roof membrane a large amount is reflected off the membrane's surface while the remainder is absorbed by the membrane. The heat absorbed is then radiated off the membrane resulting in a much smaller amount being transferred into the building.
Cool roof systems create less dependence on air conditioning which in turn results in lower electricity bills. The high quality membrane needs less maintenance than other systems and also has a longer life span.
If You have any questions please feel free to contact me Artur - 778-316-1247.
| Main contact(s) | Artur Durda |
| Alternate Phone Numbers | 778-316-1247, |
| Listed with TrustedPros since: | 2014 |
| Residential work | Yes |
| Commercial work | Yes |
| Warranty | No |
| Accepts credit cards | Yes |
| Year established | 2014 |
| Offers financing | No |
| 24 Hour emergency service | No |
| Legal structure | Sole Proprietor |
| Licensing information | Contact Pro Torch Roofing to request licensing info. |
| Insurance information | Insurance information available upon request |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
