Customer satisfaction is our first priority. Our Company is providing the top cleaning services, specifically suited to your needs. Reasonable and competitive prices, corporate rates, senior's and referral discounts. Industry certified firm and cleaning professionals. We use the latest technology equipment. Our work is guaranteed. read more...
We will never allow businesses to pay for review alterations, editing, or removals. Published reviews have undergone strict examination to avoid fraudulent/fake review posting. Learn more.
Boris and Rayka have been cleaning our carpets annually for a few years now and I am always very pleased with their service. We have large dogs that definitely get our carpets dirtier than normal and they always come up looking and smelling great. The service is always friendly and attentive and the price very reasonable. This is the first carpet cleaning service that I have used on an ongoing regular basis. In the past I kept trying new companies to find one that met my standards on results and also in taking care with the rest of my home while they worked. Proaction (Boris & Rayka) is my go to carpet care company!
It is a pleasure to write this review here.
I had my first experience with Pro Action Carpet Care back in 2009 during a flood at my old house. Ever since, I have Boris and his crew coming two times a year to clean my carpets, area rugs and furniture. Absolutely amazing service - always!
They are never late for an appointment, treating my house as if it were their own and respecting my wishes.
Two months ago we had a flood in our new house. I called Pro Action Carpet Care and got immediate response. Again, the job was performed with the highest quality of excellence.
With no hesitation I recommend all of the services Pro Action Capet Care provides. Looking forward to my appointment for the spring cleaning!
Thank you guys for your great service over and over again.
Stoney Creek, ON
My husband and I cannot say enough good things about the quality of work Boris from Pro Action Carpet Cleaning provided in our home. He was on time, took the time to look at the amount of carpet to be cleaned, measured the area, and quoted us a fair price. Boris then took time to remove all our floor vents so they wouldn't get wet, covered our floor and stairs leading to the area to be cleaned, protected our corners, wrapped the hose as it came in the house, tucked in the bed skirts around the beds and worked his out back out, even cleaning the wood stairs and ceramic floor when he was done. We were so thrilled about the results we are not even thinking about having to replace our carpet anytime soon. We would not hesitate to recommend Boris to anyone and have already done so.
The General Manager of Pro Action, Boris Todorov (who is listed as the company owner on their website) along with 2 employees were the team that came to our home to clean after a flood and were dealing with the damage to our home and belongings. I know there is absolutely nothing that can be done to go back and fix the damage, stress and heartache they caused for us. However, I would like to stop someone else from going through the same nightmare we did.
I have NEVER written an online review for any company before, but after what they did to us I found it beyond necessary to inform anyone I could of the garbage we have dealt with because of their negligence and laziness.
The day after we had a flood, Pro Action was sent to our home. Our expectations that they would successfully do their jobs and we could rely on their help were much too high apparently.
By the time they were done:
Two new cardboard boxes had been lined with garbage bags and filled. However, they were filled with both damaged and non-damaged items.
The additional wet and damaged items were taken out of their original wet cardboard storage boxes and put into new cardboard boxes - with no plastic liners - so the water just drained through and sat on the floor under the box. (Common sense dictates that this does not eliminate the opportunity for mold growth.)
After going through the boxes ourselves and having the restoration company send their own team out to do the job again, it was determined that each box was filled with items that were both wet and dry, so a lot of items were salvaged, despite being treated like trash by Pro Action.
There were some electronics in the basement that were damaged by the flood, these were scattered randomly throughout the basement. They were in bags, wet boxes of contents and trash, and lining boxes. It is unbelievable that we needed to participate in a scavenger hunt to find these items, the expectation by all was that Pro Action would separate the electronics and pile them up for assessment.
There was a guitar case leaning up against a wall when they left, the case was filled with water which half poured out when we opened the cover on the case. I don't expect a thick fabric lined guitar case to be dry, but I certainly expected it to be empty and at least drained of the standing water.
Our cat's travel kennel was down there and apparently hadn't moved - Pro Action had gone around it. When my husband lifted it to move it out of his way during the electronics hunt he discovered the inch of stale, dirty water lining the bottom of the kennel as it poured out and onto him.
Additionally, our basement only had one electrical outlet available to them, so, as a solution for them when they needed to plug in 2 industrial fans, they used a power bar that belonged to us that was in the flood. The next day, the electronics company was here and wrote off every power bar that was in the basement as they were unsafe for use.
And my favourite part....I honestly could have let everything else go considering all that we are now dealing with, but they did this:
We had rubbermaid tote bins in our basement that are water tight so no damage occurred to the items inside.
Until Pro Action arrived.
They, honestly - I cannot make this up, put soaking wet damaged items, dripping wet clothing, books and Christmas ornaments into OUR tote bins and damaged the items inside beyond repair. They were full of, amongst other things, my Grandmother's belongings that had been given to me after her passing - these cannot be replaced and the fact that they were not damaged in the flood but by Pro Action brings me to tears.
The night that we had a flood, so did most of the town that we live in, the idea of Pro Action going to another person's home and doing the same thing to them horrifies me.
Dear Mrs. Wallace,
I accidentally ran into your comment from almost a year ago and I am so surprised you felt this way. In fact I am floored of your untrue and undeserved comments.
I clearly remember all the details from the work we had done at your home on July 23, 2012. I also remember that I personally walked you and your husband through everything we had done, before we left and you were very happy with us at this point.
We were subcontracted to do a certain portion of the work and we are in no way responsible for how the rest of your claim was handled.
We are always trying to make our customers happy and I wish you had called us on the very next day if there really was something we have missed.
I do understand that even the minor water damage could be very stressful for the homeowner, however I have to clarify how the whole process works and what we were hired for.
We were contracted by your Restoration Company to do only the emergency clean up and set up drying equipment.
In your case you had a small flood in an unfinished basement and not too many belongings. We dispose all wet cardboards that were sitting on the floor, we re-packed and bagged wet contents and moved and blocked your contents. We sorted your contents and kept the dry ones on the separate pail. We removed wet insulation under the stairs. We cleaned and sanitized your basement floor. And we set up drying equipment.
We were hired ONLY to extract standing water if any, clean and sanitize your basement floor and set up drying equipment. We were just helping everyone in a moment when people were waiting for their cleaning crews for weeks.
I am sorry you felt this way and possibly lost some belongings, but it has nothing to do with us, there was supposed to be another company coming to your address the next day to deal with your contents.
You are right for one thing we did use the power bar we found in your basement. We had to dry the structure quickly in order to prevent further damage to your home. We also showed you the faulty GFCI outlet on the wall, saving you significant amount of money from buying a new sump pump, as the pump was fine.
I truly hope that you are not writing this review because of some possible limitations in your insurance policy or some unmet expectations dealing with insurance.
We ask you, please kindly remove your comment as it is leaving a bad and undeserved impression to our company.
Proaction Carpet Care has a TrustScore™ of 2.9. The average TrustScore™ for other businesses providing similar services in Hamilton and the surrounding areas is 2.9. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Available upon request|
|Posted Liability Insurance||Available upon request|
|Posted Workers Compensation||Not yet provided|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2001|
|Member of TrustedPros Since||2011|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Discover the professional carpet and fabric care difference. Steam cleaning, IICRC certified, wool safe approved service provider, approved service provider by the carpet and rug institute, industry certified, written guarantee.Powerful, state of the art truck mounted cleaning and restoration unit.
Customer satisfaction is our first priority.
Our Company is providing the top cleaning services, specifically suited to your needs.
Reasonable and competitive prices, corporate rates, senior's and referral discounts.
Industry certified firm and cleaning professionals.
We use the latest technology equipment.
Our work is guaranteed.
We use only brand names, properly selected and formulated cleaning solutions which cause no harm to you, your pets or your property.
Carpet maintenance service program offered to commercial clients, apartment buildings, offices, restaurants, churches and hotels.
Uniformed and presentable technicians.
No residues left on the fabrics.
We have a long experience in commercial and residential carpet cleaning.
Excellent cleaning results.
Variety of cleaning methods and services are provided.
Flexible service hours provided to suit your schedule.
Weekends, holidays and after hours appointments available.
Emergency flood response.
Area Rug Cleaning
Pet Urine Decontamination
Carpet Repairs and Reinstallation
Strip and Wax Floors
Car Interior Cleaning
General and Post-Construction Clean Up
|Main contact(s)||Boris Todorov|
|Alternate Phone Numbers||905-518-5720, 800-532-5110,|
|Listed with TrustedPros since:||2011|
|Accepts credit cards||Yes|
|24 Hour emergency service||Yes|
|Legal structure||Sole Proprietor|
|Licensing information||Licensing information available upon request|
|Insurance information||Insurance information available upon request|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.