Do not do business with Progressive Lawn Maintenance. Gus, the company owner has no "œcrew" that work for him - as he claims. He is a one man operation. Do not sign a contract with him - you will be ripped off. He ripped me off for $105.94
When we initially hired him, he advised he needed a credit card # for billing purposes. He then advised that he pre-bills for his services, but after we raised an issue with him about billing for services not rendered he agreed to only bill us on our credit card on a weekly basis - until we were sure of the quality of his work. After cutting our grass for the second time, he billed us for four additional lawn cuttings.
Now - on to the quality of work that was performed. The first time he showed up he left two bags of lawn trimmings on our driveway (he agreed in writing to remove all lawn trimmings). We had to phone him to have them picked up. He also tied up some cuttings that were way to long to be picked up by the Toronto Sanitation Department. He was advised of this, but did nothing about it. They are still sitting in my driveway - three weeks later.
The second time he was supposed to have shown up (while we away on vacation), two neighbours and a family member advised us the grass was not cut. As we could not independently verify this - we had to give him the benefit of the doubt. I personally don't believe he cut the grass.
The third time he actually showed up and cut the grass. Lousy job. He actually missed sections of the lawn. I have the pictures to prove it - tufts of grass completely missed. Again; he left two bags of lawn cuttings on our driveway. When my wife complained to him this time, he said that it costs him money to get rid of the grass and that he would have to charge us more to get rid of it despite his agreement in writing to do so. When my wife demanded that he pick up the cuttings, he said in a threatening tone he was coming over to our home in five minutes and then hung up on her. Having read previous
complaints about this guy, I interpreted this as a threat. Other individuals on the HomeStars and Brownbook sites have also complained and advised he is confrontational.
When he showed up at the property I met him at the sidewalk and said I no longer wanted to do business with him. I advised that I would be happy to pay him for the services he had provided, but wanted my credit card reimbursed for the remainder of the pre-billed amount. He told me to F-off and that he would not credit my card! He then proceeded to call the Police and claimed I had threatened him. Complete and utter BS! The Police showed up and advised that our only recourse was to take him to small claims court.
We had to contact the credit card company and cancel our card to avoid having him bill us again. Have filed a complaint with the BBB.