Propaper provides highly detailed wallpaper installations for discerning clients, including some of the most well known firms and designers in Calgary and Edmonton. We are also Calgary's highest volume installer of residential wallpaper and thus can offer the best professional rates as well as guaranteed installs within 72 hours. Ceilings, a read more...
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I hired this company to install several rolls of expensive wallpaper...
1. Pattern doesn't match between drops
2. Glue left on my baseboards, floors ceiling
3. Broken razor blades left all over my floors/carpet
4. Paper lifting at seams
5. Gaps between paper drops
Reached out to owner for "warranty" work and I was told go buy glue to glue down the lifting.
I was also told that the gaps are from "shrink" I confirmed with the retailer and manufacture that there is no such thing as shrink.
This company does low quality work and does nothing to correct mistakes.
BUYER BEWARE! Charlie & Tracy Raeburn (ProPaper) were hired to wallpaper and paint two bedrooms in our house. They failed to cover the hardwood and long story short, their unapproved cleaning method destroyed the floor. Total project cost = $2,500 for painting etc + $3,600 for floor repair.
Turns out that ProPaper is an expert in playing the system: in the end they acknowledged they are responsible for destroying the floor, but adamantly refuse to do anything to contribute to its repair, including any sort of refund on their fee. "Go ahead and sue me, but you won't get anything because I don't have any assets, so it will just cost you money." was their advice to me...
LEARN FROM OUR MISTAKES. IF CHOOSE TO USE PROPAPER (OR ANY CONTRACTOR), FOLLOW THIS ADVICE:
(1) Insist on getting a copy of their business INSURANCE and contact the insurance company yourself to ensure it is active. (Propaper told us before starting they were fully insured, however after it became clear our floor was unrecoverable suddenly "we don't have any insurance so you should make the claim using yours.")
(2) Always use a BBB.org -registered business. Not only is Propaper not-registered with the BBB, they intentionally avoided (they told me so), speaking to the BBB when the BBB began to look into this issue. See registered complaint on the BBB website here:
https://www.bbb.org/ca/ab/calgary/profile/painting-contractors/propaper-0017-113121
(3) Use a contractor that is registered with the appropriate regional PROFESSIONAL ASSOCIATION. (In ProPaper's case https://apca.ca/) ProPaper is not registered it turns out. I spoke to APCA anyway after the fact and learned ProPaper is 100% responsible for the damage, but my options are very limited. ProPaper, to their credit, spoke to APCA themselves and learned the same thing -- but they're still not going to do anything to contribute to fixing our floor(!!) Note: You don't need to know what professional association a contractor should belong to, just ask them for proof of membership to their appropriate professional association and be very leery if they don't have anything to give you...
(4) Never pay the entire contractor fee until the ENTIRE JOB IS COMPLETE (including clean-up), to your satisfaction. It is okay to send them away and not make payment while they are still on site. You are entitled to more than a cursory inspection of the job with them hovering over your shoulder
If you are interested, further details of our sad story are available on the BBB website. Just be sure to protect your interests. Good luck!
Propaper provided an excellent install.
Communication:
Response for a quote was exceptionally fast and every email was answered within hours.
Promptness:
They arrived at the exact time and were efficient and quick when installing the wallpaper.
Costs:
I got 3 quotes and Propaper was by FAR the more costs effective.
Quality of work:
The pattern lines up perfectly, in fact I can hardly find the seams. The cuts at the ceiling and baseboards are perfect and they left no mess when they left. (were even going to take their garbage with them)
I will absolutely use Charles and his team on any future work I require and will recommend him to friends.
Propaper has a TrustScore™ of 1.6. The average TrustScore™ for other businesses providing similar services in Calgary and the surrounding areas is 3.3. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 1 | 3 |
Approved | 1 | 3 |
Unverified | 0 | 0 |
Suspicious | 0 | 0 |
Overall Rating | 1/5 | 2.3/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Services listed by Propaper may not require a Trade License. Check local laws to confirm license requirements before hiring. |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | No |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | 2013 |
Member of TrustedPros Since | 2016 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Propaper provides highly detailed wallpaper installations for discerning clients, including some of the most well known firms and designers in Calgary and Edmonton.
We are also Calgary's highest volume installer of residential wallpaper and thus can offer the best professional rates as well as guaranteed installs within 72 hours.
Ceilings, archways, complicated architecture of any kind, propaper has the depth of experience and equipment to handle any type of area and any type of material, commercial or residential.
Best pro rates, guaranteed rapid install, professional results everytime - propaper is the best choice for residential and commercial wall coverings.
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Propaper
Main contact(s) | Charles Raeburn |
Listed with TrustedPros since: | 2016 |
Residential work | Yes |
Commercial work | Yes |
Warranty | No |
Accepts credit cards | No |
Year established | 2013 |
Offers financing | No |
24 Hour emergency service | Yes |
Legal structure | Incorporated |
Licensing information | Services listed by Propaper may not require a Trade License. Check local laws to confirm license requirements before hiring. |
Insurance information | Contact Propaper to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
Propaper has contributed 1 responses to the following questions posted in the 'Ask the Pros' forum