After 10 years as a plumber in several residential and commercial businesses, Charles-Alexis founded Pure Plumbing, in 2010, in his garage with one service truck and a few customers. During his time with other plumbing companies, he noticed that customer service was not always a priority, that some companies had neither uniform nor t read more...
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As seen on the show, “CBC's Marketplace uncovers industry behind fake online reviews. I was fooled by relying on Pure Plomberie’s google reviews. They were dishonest and incompetent.
Dishonest about who they send
I contacted your company and spoke to Saskya regarding my drain problem, I requested a plumber from your company to come and fix my drain problem. She confirmed that a plumber from Pure Plomberie will be sent to my house.
Explain: Why she lied to me, you sent technicians and they were subcontractors?
Diagnosis over the phone
After explaining my problem they determined that I needed a pressure wash of my drain. How can a company work blindly and in such manners? This was my first clue to stay away, but my bad, I didn’t. When the persons show up, I find out they are technicians and they tell me they are here to do a pressure wash of my drain. I immediately told them no until we know what the issue is. That God I did that because they would have caused more damage.
Explain: Give a blind solution over the phone?
Problems unresolved
When your subcontractors first came to the house, they did not fix the problem. They did do a camera inspection and passed a snake, but they never unclogged the drain.
I mentioned it to them, and called and emailed Saskya to bring it to her attention. She reassured me that they stand by their work and not to worry.
Explain to me how your company could give false reassurance, since the issues never got resolved.?
Additional work Done;
About a week later, you send your technician to my house. A technician that could not even read the camera images. All he did was retake picture& videos because the first videos were not clear as confirmed by your Operations Director. No other work was done to fix the problem. I followed up again with Saskya that the problem persists and the technician did nothing to resolve it.
You mention additional work no charge was done it April, absolutely no work was done in April.
Explain to me apart from redoing the videos because it was not properly done the first time, what you did to fix the problem?
Progess report;
I continuously updated Saskya to complain about the problem that it was not being resolved and she told me that they would do a pressure wash no charge because they stand by their work and they never solved the problem.
Days later I get a call from your subcontractors, Samuel tells me that your company told him to do a pressure wash. He tells me he does not agree because a pipe is broken and that it will make things worse but he states that he has no choice but to do what he was told by your company. And he also confirmed it was no charge
When he showed up to the house, he again reiterated that it was not prudent to do a pressure wash, so I told him, don’t do it now and let’s wait for the city to repair the pipe and then you can come back and do the wash. He agreed.
Where is Management
The city came and fixed the pipe. I call your company and speak to Saskya to advise her that pipe is fixed and they can come to do the wash. She recalls the conversation but tells me that she needs to run it by the Director of Operation. Your company gets back to me and tells me that it will cost $750 to do a pressure wash. I was absolutely floored by this response and dishonesty. You go back on your promises and commitments to fix the problems.
I contacted your company many times to speak to you director of operation and left several messages Never received a call back. However, I got all kinds of excuses, “not in, just left the office, not working from home…”
I also asked to speak to you the owner, and here again, I got the same bunch of excuses. I paid $750 with no results!
Where is management, no one had the decency to return calls and address the problems. To me Management is responsible for solving problems, but it seems like management itself is the problem.
Pure Plomberie has a TrustScore™ of 1.2. The average TrustScore™ for other businesses providing similar services in Saint Laurent and the surrounding areas is 2.5. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 1 | 1 |
Approved | 1 | 1 |
Unverified | 0 | 0 |
Suspicious | 0 | 0 |
Overall Rating | 2/5 | 2/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Not yet provided |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | Yes |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | 2008 |
Member of TrustedPros Since | 2018 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
After 10 years as a plumber in several residential and commercial businesses, Charles-Alexis founded Pure Plumbing, in 2010, in his garage with one service truck and a few customers.
During his time with other plumbing companies, he noticed that customer service was not always a priority, that some companies had neither uniform nor truck lettering. The myth of the fat, dirty, poorly dressed plumber with a butt crack was still present nonetheless. I wanted to come up with a new approach, offer a different service, easy, clean. Provide the customer with the feeling that we will take good care of him.
Today, Pure Plumbing is ranked among the leading plumbing companies in the Greater Montreal area and West Island, aiming to become the largest plumbing firm in Quebec in the near future.
Pure Plumbing has succeeded in almost doubling its revenues each year since its inception and, today, has several employees, a warehouse, two business offices, a number of service trucks and over 1000 customers.
Main contact(s) | Charles-Alexis Masse |
Listed with TrustedPros since: | 2018 |
Residential work | Yes |
Commercial work | Yes |
Warranty | No |
Accepts credit cards | Yes |
Year established | 2008 |
Offers financing | No |
24 Hour emergency service | Yes |
Legal structure | Incorporated |
Licensing information | Contact Pure Plomberie to request licensing info. |
Insurance information | Contact Pure Plomberie to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.