RCC Waterproofing

We were very please with the level of professionalism of RCC. Even with a small miscommunication RCC was able to resolve it in a timely matter to everyone's satisfaction. The work was completed and we would recommend RCC to friends/family.

Hi Jeff, I finally have a few minutes to sit at my computer and answer your email.

I was very happy you as a consultant. You dressed professionally, you smiled and held eye contact while you were talking with me. I liked that you took personal pieces of information from our conversation that was not related to the basement and used it back in conversation. It showed me that you were actually listening to me and you took an interest in me as a person and not just someone that needed basement work done. You explained the process to me in a way that I understood and I didn't feel overwhelmed. You were enthusiastic and spoke confidently about RCC. It was a pleasure to meet you.

As for the installers that came and did the work, they were friendly, polite and able to answer my questions. They worked well together, working steady and efficiently. They cleaned up well when finished.

Over all, I was very satisfied! It eases my mind to know that the work is complete and I can only hope this solves my basement leaking problems.

I do have one fault, and don't worry, it's not a big one, but I was hoping for some kind of feed back on the remaining weeping tile and the condition of it to know if I need to start saving money for next year to continue with the rest of the house. Your company did the driveway side of my house and 8 feet at the front and the back. You joined up the weeping tile with my remaining weeping tile. I didn't find out if what was dug up was filled with dirt and that was the reason for all my basement leaking and if what remains around the other side of my house is clogged with dirt as well.

Thank you again for a job well done,

Shelley Jones

I was very pleased with RCC Waterproofing. They did a great job. The job was done quickly and efficiently. RCC was highly recommended to me and I would definitely recommend them to anyone. Job very well done! Thank you!

We discovered water damage in our basement and found the source to be cracks in the foundation cement wall. We found RCC Waterproofing's ad in one of the mail flyers and a friend also recommended them. In one day, with little disruption, RCC workers dug up the area by the outside wall, sealed the cracks and put everything back together....no leaks since. They were very professional and I'd certainly use them again.

Jeff Martin was amazing! I had estimates done by 3 different companies and RCC was the only one that took time to explain in great detail the process and why I needed to have this done.

He not only has great customer service skills but the knowledge of the product he sells. He promptly returned any messages that I left with concerns or questions.

The staff that came in to do the weeping tiles were great as well.

Thanks again Jeff and you are great at what you do!

RCC is the best and would recommend them to anyone.

Brenda C.

Hi Jeffery,

First, thank you for the follow up. It is nice to know some companies stand behind their work.

As a consultant, we found you (Jeffery) to be very informative and helpful. There were other issues caused by the leaking basement that also needed to get done or fixed (disconnect and move the central air conditioner, remove down spouts from the ground, mould removed from basement, clean air ducts once work completed, etc.). You (Jeffery) offered other contractors names to help get the work done, as well as cost efficient. Your honesty and helpfulness were the reason we went with RCC.

The issue we had was getting an installation date. The estimated date for the work to be done was delayed by a few weeks due to scheduling and weather. We weren't sure if the work would be completed before the cold and frost made it impossible to get the work done before winter. We were given several estimated start dates before the installers actually arrived. My mother was getting upset with all the delays and may not get the work done in time but had been paid for. Once the installers arrived the work was completed in a timely manner. There were a few minor mishaps, broken patio stones, extensions not put on downspouts but these were corrected.

Overall I would recommend RCC to friends and family.

RCC did a great job. Jeff Martin was very good at explaining the procedure and the crew were fast and thorough.

We live in an almost 100 year old home and over the last several years, the age of the foundation (and foundation building methods of the time) were beginning to show their age. There were areas where the foundation was crumbling and needed significant rehabilitation. The work required was sufficient enough for an engineer to come, inspect and make recommendations. RCC's team rebuilt the one foundation wall on one side of the house following the engineers specs. In addition, at the same time, I had the perimeter of the house water proofed (although I didn't need it as I didn't have any water issues, I took the opportunity to have it done as a preventative measure anyway while the foundation was being dug up).

RCC's sales rep, Rick, was friendly, courteous, and professional throughout every step. RCC's different crews (depending on the work being done) were professional, efficient and clean. The main crew, Raymond and the boys were thorough and accommodating to the couple of small requests or adjustments made through the process as they became evident. Although during the process, my house was a major construction site, in the end, they cleaned up very well and almost looked liked they hadn't been there at all.

It was a big job and I had one of their bigger competitors come to give me a quote (I won't mention who there were but but they operate city wide). The sales rep, son of the owner failed to come twice. Each time aas more than an hour overdue for each appointment before I called him to follow up, and each time made anew appointment. On the third attempt he showed up, gathered the job info and then failed to get back to me in the 2-3 days promised. In fact, failed to get back to me at all. . . so I went with RCC. Had I gone with the other, who knows if they would have stopped work and probably not come back to finish - definitely untrustworthy from the start for such a major job! NO issues in the pre-stages with Rick of RCC and throughout with Raymond and his colleagues.

I have absolutely no issues recommending RCC.

Hi Jeff,

The consultation process was positive. We had installation issues for doing the job from the inside or outside. With discussion, it was determined that outside waterproofing would be the preferred option. I feel that Jeff did his utmost to keep the project cost within our budget. I realize Jeff is very busy consulting, but I still was kind of expecting a follow up visit to ensure the work was satisfactory, which it was.

The installers worked a full day and then some to finish the job. Boards were put down over the driveway and lawn to protect areas from machinery and excavation fill. They were professional, courteous and careful not to cause any collateral damage.

Overall, a necessary but pleasant experience with minimal disruption to our home life. In retrospect, outside waterproofing was the right choice, as during excavation large tree roots (from tree cut down years ago) was found up against and cracking the foundation wall. The installation crew spent extra time removing roots and patching cracks. The guys swept and cleaned up at the end of the job.

Jeff may have mentioned it, but I don't recall that our two existing downspouts could not be connected to the new 4" drain hose due to City regulations. They were directed away from the house which was no problem.

I would not hesitate in recommending RCC external waterproofing. Everyone was friendly to deal with. Liked the transferable warranty for 25 yrs.

Regards......Alan

I was happy with the courteous nature of Jeffrey Martin the salesman, he got back to

me on questions, sometimes it was delayed but eventually he responded well. Nick the scheduler was very efficient as well. The gentlemen that worked on the foundation had extremely hot weather to deal with during the repair work, they had to work during a heat wave so I can understand to a point where they left some of there debris (water bottles, cigarette butts on sight) Some of the job I felt was incomplete since it wasn't evenly done around some of the sections we agreed to in the contract..hopefully the job was done correctly and we will have no future problems. The one worker hit a tree going around the end corner and damaged it, but it may survive we will see in the Spring. I know they work hard and try to do the best they can under the circumstances ~weather conditions, access to the area in various properties and dealing with equipment etc. They were polite and courteous and hopefully the work is a reflection of that as well with such a costly expenditure when doing foundations. RCC office staff were very nice and responded to my questions with respect and promptness as well.

The crew at RCC Waterproofing were great. Starting with Jaime and right through to the team. They gave me me great idea of how much the job would cost and approximate timeline for completion. Even when the project slowed, Jaime explained the reason and updated me regularly. Thank you guys

My experience was positive from start to finish. Jamie was professional, knowledgeable, and thorough...the quote was fair too.

Great job, RCC!

1. How did you like Jeff as your consultant for RCC?

i found Jeff to be very informative and very pleasant to deal with.

2. How did you like the installers from RCC?

they were excellent, did a great job, done as expected and good representatives of RCC

3. How did you like your overall experience with RCC?

my overall experience was very satifactory.

thank you RCC.

As to how things are post the work completed by RCC.

As of this date all seems good. Your initial visit was informative and thorough. You presented all possible options and suggested the best possible solution for our wet basement. We have checked the problem area in our basement several times after the work was completed (usually during and after a heavy rain) and the floor is completely dry.

The crew that RCC sent to our home were professional and thorough. The work area was set up in a way that when the job was complete except for the obvious stone surface, you would never have known the work had been done. The crew worked well together and made swift work of a job that frankly we thought would take much longer then it did. We were a bit surprised that some sort of wall retainer on the driveway side re safety was not used while they worked below grade in the hole that was dug along the side of our house. That being said the crew did seem to watch out for each other and otherwise worked in a safe manner. As I had told you during our first meeting we did our homework before we called you and were confident we had picked the right contractor for the job. Presently we still fell we chose the right contractor and will recommend RCC to anyone that needs help with a wet basement.

Sincerely - David & Deb Gould

1. ) Jeff was accommodating and prompt throughout the process. There was some confusion on an original date that we discussed to do the waterproofing and he took care of it immediately. He organized the best crew to come and complete the work and understood the requests we had with the care of our property and our neighbors.The only constructive criticism I would give is for him to be more genuine in his delivery when speaking to customers; we found him to be asking questions for the sake of asking and not extremely interested in the answer. Overall Jeff was excellent from start to finish and understands what it means to deliver quality work.

2.) The installers were exceptional. They answered all my questions and took care of our property without any negativity or rebuttal when I asked for certain things to be considered and to be put back in a certain way. We are extremely particular with our home and expectations are hardly matched when we hire any company to work for us. This is not a clean job and extra care was taken when digging the dirt out and placement of it. RCC Waterproofing not only delivered quality work with their service and product; but gave us a very customer oriented crew which was much appreciated ...even if they killed our delicate Japanese tree peony! Just kidding guy's, we know you tried to save it and we thank you again for all your hard work.

We would recommend RCC Waterproofing for anyone looking for a company that delivers what they promise which these days hardly ever happens and they should be commended for giving us an excellent experience.

Burlington, Ontario 

Jeffery was nothing but pleasant with me in the ordeal of my leaking basement, he quoted my job and we signed the papers right away the job has since been done, at thankfully, I have had no problems. Jeff did assure me that if there is a problem call him and we will get it fixed.

Lois H.

Great Experience. Jamie H (do not remember his last name), did a great job of making me feel comfortable and quickly understood what the real issue was. Reasonably price. His crew was great and most importantly they fixed the problem. Thanks

Job was well done. Very pleased with work ethics. Cleaned up well after themselves which was great. Would highly recommend to anybody.

Excellent work from start to finish. There were no delays and the job got done on time. Crew were really good about clean up and left everything perfect. We would recommend RCC without any doubt and it was good to have them do the work.

Our contact Jamie was amazing to deal with and answered all our questions and concerns in a timely manner!

December 10, 2015

Job done in November 2015

Just wanted to let people know what an absolutely wonderful experience i had with this company and its employees. My first interaction was with Jamie. Jamie was quite simply amazing. He walked me through every aspect of the project explaining all the steps and materials required to do the job properly. He was so professional that i knew right away that he was the man i wanted to hire. I was even more impressed when i received the quote and realized he was very competitive with all the other quotes I received. I have worked with many different trades people and companies and i can honestly say he was probable the best first contact i ever had. The project went according to plan and Peter and his crew even worked through the weekend to complete the project(due to some poor weather during the week). Peter was another amazing member of the RCC team as he and his crew worked tirelessly to make sure ever aspect of the job was perfectly done. No corners were cut and what i was told i was getting was exactly what i got (for those of you who have done renovations in the past, you will appreciate how rarely this happens). Jamie and Peter were both just amazing people who care about the quality of there work and there customers. To say i would recommend them would be an understatement. Great job Jamie and Peter, and great job RCC for hiring them.

George

Scarborough, Ont

I had Jamie Hallett out to my home for some expert advice. He took his time explaining things to me and I felt very comfortable going with RCC. His crew was just as professional and the results of their work is outstanding. Thanks

You hear horror stories of dealing with contractors, but RCC waterproofing was the best experience I have had with one. Dealing with Jamie Hallett the process was very easy from start to finish. The work was done on time and the finish product was amazing. So happy and recommend this company to everyone.

Rcc waterproofing completed approx 150 feet of waterproofing and rebuilt my walkout (falling apart in 80 year old home).

The sales man was great every step of the way, helping with permits, engineer's and even city inspections. He would regularly keep us updated with emails and pictures (we don't live there yet)

Rcc Crew was very professional and kept all work areas clean. no complains from Neighbors.

Thanks Ramy and Jeff.

Jeffery explained the process and quote really well and was professional in his approach. The installers were very professional and were as clean as possible. They left our property in clean condition. The overall experience was great and I would recommend RCC to others that may require this type of work.

We chose our RCC because of their salesman Richard who was very knowledge and courteous. Sam and his crew were equally professional. We have no complaints. The work was done on time, and on budget. Work area was clean after completion. Quality service.

Sam and his crew were aev

Great experience

Really great work from start to end. There were no delays and the job got done as planned. Crew were really good about clean up and left everything perfect. We would recommend RCC without any doubt and it was good to have them do the work.

Rick, Chris and John from RCC were so great right through the entire process of assessment to digging to explaining why/how of each step - they were patient with all my questions and encouraged me to document the whole process so I could stay on top of all work over the 2 day project.

I cannot stress how respectful and professional Rick, Chris and John (and team)

I cannot stress how respectful and professional Rick, Chris and John (and team) are; they even extended courtesies to my neighbours and were thoughtful of everyone on our street's time and space whether it was parking their trucks or noise levels or cleanup.

Many cracks in our foundation showed us this job was very much needed but I am confident now that all our basement water issues are well and truly behind us; I am happy to recommend RCC to all those who are looking for a trusted company to fix their leaky basements!

I just had the leak fixed in my basement..something I've been meaning to do for a while, but was dreading the inconvenience. Justin Stokes was my main point of contact and he did a great job. He was able to give me an estimate when it was convenient for me..(7:00 pm). I live in a freehold town house and only have access to my backyard through my house, so once the deck was removed for the men to dig down and repair the cracks, that would mean I couldn’t let my dogs out back ..so even at 11pm..they had to get their leashes on and go for a walk. Justin was excellent when I mentioned this to him and he organized the workmen to come right away..I couldn’t have asked for better service. Justin called to be sure everything was ready for the men, and through his questions I discovered I might not have removed enough of the deck, (my fault)..I was worried I might have to lose my appointment but Justin made a few phone calls and called me back and said not to worry. He asked the crew to please bring extra tools just in case. The two men showed up on time, laid drop sheets on my floors, and got right to work. They did have to remove a bit more of the deck and did so without one complaint. They showed me what they had done, cleaned everything up and were off! Not such the inconvenience I thought after all. I would definitely recommend Justin and RCC to all my friends and neighbours. Thanks very much!!

RCC provided excellent advice and service at a reasonable cost. The crew was terrific, working efficiently and cleaning up after themselves, making sure the job was done properly and promptly. I highly recommend RCC for waterproofing. Since the company has been in business since the 1920's, their 25 year guarantee is meaningful.

The workers that attended my home were polite and hard working. Richard was amazing..he listened well to us and he responded effectively and promptly to our needs. We would recommend RCC to our friends. Our basement is now dry!!! Thanks guys. Lesley Monahan. Stoney Creek

This is the second time I have used this company. Can't say enough good things about them. The salesman was honest and not rushed. (Richard). The cost was fair and warranty excellent. The workers worked right through the day and cleaned up after themselves nicely. Thanks to Cory and Dennis and the other young man (sorry did not get your name!). I recommend this company if you have a leak in your basement. -Margaret

Overall I am very pleased with RCC Waterproofing. Justin, the sales person and consultant was very helpful from the very first phone call, suggesting what I should do in preparation for the upcoming contractor's work.

He was punctual for our appointment when he came over to do an assessment of the situation, and explained in clear terms the details of their upcoming work.

The quote that he gave me was very fair and reasonable given the complexity of the work involved. As my appointed date came closer, I found myself in an emergency with sudden water in our basement and I had to call RCC to ask that they come sooner than our agreed date.

DJ in operations was very understanding and helpful and dispatched 2 contractors the very next day. The contractors showed up on time, worked very hard to finish the job on the same day, and left a clean place after they finished.

Justin was again very helpful with his follow-ups to ensure that I was pleased and happy with the work that was done. On top of all this, the 25 year warranty that they offer gives me a great peace of mind.

I highly recommend RCC, they are knowledgeable and professional.

The work was done on a timely basis. Very clean and friendly installers that answered all of my questions without hesitation. Eddie and the crew were top notch and you could tell that they had a lot of experience behind them.

We contacted RCC because we had endured 15 years of increased flooding in the basement of our 100 year old home. By the time we called them we had our own basement stream! They were recommended by my neighbour and were also doing work on a big church around the corner .

After examining our basement we were provided with a detailed, and fair quote. Work started as soon as they had an available crew and was finished in 3 days. The workers arrived promptly and early each morning, worked solidly till evening, even using lights to keep going. Their unit manager visited often to ensure their work was going well - which it was. They explained exactly what they were doing, showed me where the problems were that they were fixing, were organized, clean and polite. Our existing sump pump was refitted with a better pump, and was attached to a battery powered generator, always charging, should we need it. The work was completed in the fall of 2013 and our basement has been dry and cosy ever since. I recommend this company highly with no hesitation whatsoever and would be willing to speak further and show photos if required (and if I can find them).

I just wanted to thank RCC for the great job completed at my home. Jamie was so great to deal with, very professional and polite. Pete and his crew came to do the work a few weeks after and i couldnt be more pleased.

Thanks for the great work !!

I live in Toronto and have an older home that was in need of waterproofing. I contacted RCC and Mauro came out to give me an estimate. He was incredibly thorough in his assessment and realistic with the work that needed to be done. He gave me a couple of options and left them for me to discuss with my wife. After going through a seamless online payment experience for the deposit, I was contacted with a few possible dates for the work to be done. While it was a small crew that arrived (3 man) they were incredibly fast at digging and got down 8 feet deep and 15 feet across in almost no time; and all by hand! I was incredibly impressed at the professionalism of these young men and was happy to hear that they were family/related to the Romanelli's-it gave me additional reassurance and they were nothing short of excellent ambassadors of the family name. These guys worked hard and fast, were incredibly polite and very courteous and took pride in the work they did. They cleaned up and were done on schedule as promised. While I hope that I never have to have waterproofing done again, if I do, I will be calling RCC no question about it! I would highly recommend them to anyone who is in need of waterproofing. From start to finish, they are exceptional in every way! Great job RCC!!!!!

Kudos to RCC!!

My elderly Mother was so anxious about having work done by a contractor. ( Her past experience with a roofer was not good). Richard the salesman put us at ease right away and was very patient, explained everything thoroughly. The workers worked very hard and did an excellent job. They cleaned up and had showed my Mom and I what was being done and kept her informed through the day.,..very much appreciated!! Sam the foreman even took the time to wash down the driveway. I would recommend this company.

Called RCC upon discovering a leak in the basement. Their quote was one of the best around and the job was done fast and in a professional manner.

RCC even went an extra mile to come back for the second grading after the topsoil got washed away by a heavy rain.

Great job guys!!

Staff were courteous and reasonable dealing with our unique situation. The company owner and his team ensured that our needs were addressed in a professional manner.

I have not encountered the level of hard work and commitment to get a job done as I saw in the teams that recently did the damp proofing work at my house. This is the second time I have used RCC and the experience on this occasion trumped the last good experience. We did nearly 30 linear feet in heavy clay like soil. The teams worked the whole day finishing late at night to ensure the job was done right and the basement was secured against a rain forecast for the following day. The price was competitive but the reliability of this company is second to none. I delayed writing a report to determine whether they would return (as per their commitment) to level the soil raised 3 months ago and indeed they did, returning the grading to a perfect level.

RCC took the time to find the source of the leak and then offered a couple of different options to rectify. Other companies just seemed to have one approach. One company only willing to fix from the Inside? Which I don't consider waterproofing in our specific situation. Danny the salesman used to work on the crews and was honest and meticulous. The crew was courteous and tidy, and worked all day without barely taking a break, except for when the City Permit inspector came to give their approval Thank you RCC for a dry basement!!

Jo-Ann T. and Family

Hamilton

I contacted RCC waterproofing late last fall after experiencing severe flooding in our basement. There sales rep Jamie Hallett visited us and gave very resonable and extremely detailed quote. Unlike the other companies we had in, Jamie seemed like he genuinely wanted to help us solve our problems. He pointed out several things that the other guys missed and even helped us to eliminate some work proposed by other companies with the simple caulking of a sliding glass door. (The other guys would have charged us nearly $2000 to waterproof when it was a bad door seal in that area all along)

When the crew arrived we were pleased to find the same level of professionalism with the team that we had experienced with Jamie. Marco , Chris and Eddie went above and beyond in explaining in detail every step and definately made us glad that we chose RCC. No leaks since the work was done and we would recommend RCC to everyone.

I had water one day show up in my basement getting all the carpet and cabinet wet. We had just bought the house and where none to happy. We where at the London home show and saw 4 waterproofing companies there. They all had free estimates so we began the process having each company over. Two of the four show ed up on time. The first company said they could fix it from the inside and gave a estimate that was not bad. The company I went with being RCC waterproofing was the right choice. The sales guy Kurt ex plained why it should be done on the outside. We gave our deposit 8 days later the RCC crew showed up ON TIME and went to work. They dug about 20 feet and the main guy I think Rob called me outside to show the crack they found. By days end they where finished. From the start to the finish everything went smooth good job RCC no wonder you have been around for 90 years.

I contacted RCC for an estimate on repairing my leaky basement, after contacting two other companies. Rick Deagazio came to my home the next day I called. He assessed the damaged and explained the damage and repair work that needed to be done in detail. Rick was very knowledgeable, thorough and very patient answering all my questions and addressing my concerns. Rick gave me a quote and without him knowing the other two quotes, was comparable. As a result of Rick's expertise and knowledge I hired RCC to repair my leaky basement. RCC completed the repair and it was done to the detail that Rick explained to me. I was very happy with the service they provided and would highly recommend them.