******Do you need a quote for your next move? Real Canada Wide Moving Services - call us for a FREE quote at 1-855-479-7325 or visit our website. • We have been moving families all around Canada + North America over 10 years. • We are a full service moving company; pack, load, haul, deliver and storage services. • We offer 5 weeks read more...
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Didn't show up. I flew with my wife to Montreal from Alberta to assist our daughter's packing and clean up of apartment. We had confirmed booking for move on Sept.29th between 8 - 11 am. At 8:11am that morning we received a call that truck had broken down day before and the soonest they could move our daughter's belongings was in 5 days. I asked if any solutions they could provide us and they recommended we hire a moving truck to pick-up and store until they could get there (ironic?). I then called the customer service specialist line, and left a message to call us back please. Without a vehicle, we finally securred a pick-up last minute in Montreal (not as easy as you may think...ha) and moved everything ourselves to a Uhaul facility that impressed us so much, we gave them the business to transfer the belongings to Alberta for us. Upon getting back to work this morning (Oct.1) in Alberta, i still hadn't heard back from Real Canada Wide Moving so i called to ask if i could speak to a manager about our crisis over the weekend. They indicated i would receive my deposit back, and sure enough a few hours later i received an email 'sorry about that, we refund your deposit. Your receipt is attachment. Have a good day!' As an owner of a few Alberta businesses, i would punish MYSELF if this was my best customer service. Wouldn't recommend
Local move within Alberta
These guys were not very professional, the movers were not at all careful with the products during either the loading, storage, or unloading phases. Many of my items were damaged and my floor safe inexplicably didn't make the trip from storage to my new house.
They only have a 10 day window from delivery to get your claims in which is a pretty short when you're moving a family with young kids between cities.
The actual movers were also very tough to communicate with due to large language barriers; I might as well have had them just load everything into my garage as they either ignored or did not understand where I told them to put stuff so I had a tremendous amount of hauling to do after the fact.
Also, the estimates on weight were low-balled and the move ended up costing probably 40% more than we had anticipated (maybe we just have exceptionally heavy possessions).
Overall, not happy, would not use again.
If there were 0 stars or negative stars I would rate it as - 5. Confusing and missing information in the quote. Dealt with several different people via email. When I finally gave the deposit over the phone, they sent a confirmation with wrong addresses. I then cancelled the move with them because things smelled fishy. Then saw on the contract they sent AFTER I gave them my visa number they said it was non refundable - that they never bothered to mention over the phone. I called and cancelled and asked for my refund. They said they couldn't because it's "non refundable"!! (?). I followed up with emails and messages, never heard from them again or seen my deposit back. Filed a dispute with VISA. still waiting for my money back.
Underestimated pickup and delivery times. Lack of care for our items (bouncing the dolly down the stairs, dropping boxes, several damages to furniture, many broken dishes). Very poor, aka non-existent customer service. Unsafe feeling dealing with the delivery drivers after we had a payment dispute when the company asked us to pay nearly double their estimate. Unreasonable, unhelpful, unapologetic. I terribly regret using this company.
Real Canada Wide Moving Services Inc. has a TrustScore™ of 0.4. The average TrustScore™ for other businesses providing similar services in Edmonton and the surrounding areas is 2.6. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Not yet provided|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Not yet provided|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||1995|
|Member of TrustedPros Since||2014|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
******Do you need a quote for your next move? Real Canada Wide Moving Services - call us for a FREE quote at 1-855-479-7325 or visit our website.
We have been moving families all around Canada + North America over 10 years.
We are a full service moving company; pack, load, haul, deliver and storage services.
We offer 5 weeks free storage to our customers and free re-delivery from storage to the destination.
We are a BBB accredited company.
Please call us, one of our sales specialists will be appreciated to assist you.
|Main contact(s)||Eric Levy|
|Listed with TrustedPros since:||2014|
|Accepts credit cards||Yes|
|24 Hour emergency service||No|
|Licensing information||Contact Real Canada Wide Moving Services Inc. to request licensing info.|
|Insurance information||Contact Real Canada Wide Moving Services Inc. to request insurance details.|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.