Real Canada Wide Moving Services Inc.

Didn't show up. I flew with my wife to Montreal from Alberta to assist our daughter's packing and clean up of apartment. We had confirmed booking for move on Sept.29th between 8 - 11 am. At 8:11am that morning we received a call that truck had broken down day before and the soonest they could move our daughter's belongings was in 5 days. I asked if any solutions they could provide us and they recommended we hire a moving truck to pick-up and store until they could get there (ironic?). I then called the customer service specialist line, and left a message to call us back please. Without a vehicle, we finally securred a pick-up last minute in Montreal (not as easy as you may think...ha) and moved everything ourselves to a Uhaul facility that impressed us so much, we gave them the business to transfer the belongings to Alberta for us. Upon getting back to work this morning (Oct.1) in Alberta, i still hadn't heard back from Real Canada Wide Moving so i called to ask if i could speak to a manager about our crisis over the weekend. They indicated i would receive my deposit back, and sure enough a few hours later i received an email 'sorry about that, we refund your deposit. Your receipt is attachment. Have a good day!' As an owner of a few Alberta businesses, i would punish MYSELF if this was my best customer service. Wouldn't recommend

Local move within Alberta

These guys were not very professional, the movers were not at all careful with the products during either the loading, storage, or unloading phases. Many of my items were damaged and my floor safe inexplicably didn't make the trip from storage to my new house.

They only have a 10 day window from delivery to get your claims in which is a pretty short when you're moving a family with young kids between cities.

The actual movers were also very tough to communicate with due to large language barriers; I might as well have had them just load everything into my garage as they either ignored or did not understand where I told them to put stuff so I had a tremendous amount of hauling to do after the fact.

Also, the estimates on weight were low-balled and the move ended up costing probably 40% more than we had anticipated (maybe we just have exceptionally heavy possessions).

Overall, not happy, would not use again.

If there were 0 stars or negative stars I would rate it as - 5. Confusing and missing information in the quote. Dealt with several different people via email. When I finally gave the deposit over the phone, they sent a confirmation with wrong addresses. I then cancelled the move with them because things smelled fishy. Then saw on the contract they sent AFTER I gave them my visa number they said it was non refundable - that they never bothered to mention over the phone. I called and cancelled and asked for my refund. They said they couldn't because it's "non refundable"!! (?). I followed up with emails and messages, never heard from them again or seen my deposit back. Filed a dispute with VISA. still waiting for my money back.

Underestimated pickup and delivery times. Lack of care for our items (bouncing the dolly down the stairs, dropping boxes, several damages to furniture, many broken dishes). Very poor, aka non-existent customer service. Unsafe feeling dealing with the delivery drivers after we had a payment dispute when the company asked us to pay nearly double their estimate. Unreasonable, unhelpful, unapologetic. I terribly regret using this company.

- Changed drop off times and dates on me, four times

- Driver was rude and condescending and yelled at, threatened and hung- up on me throughout my 2 day ordeal. Favorite sentences, "Not my problem" and "what do you expect".

- Manager Dave, told me they are not a pizza delivery company and if I don't comply, they will take my stuff back from Vancouver to Edmonton and I will have to figure it out for myself. Also threatened me with legal action when I will be the one pursuing it. 100%

- Unprofessional moving tactics such as adding extra fees after the fact and saying that it looks like I can afford it.

- Threatening to put my stuff in storage, threatening to leave my stuff on the side of the road.

- Brought the wrong size truck and expected me to come up with a solution and fund that solution, when they knew I was moving into a highrise downtown Van, and should have been properly prepared.

- Broke stuff. Brought wrong stuff in (other people's stuff). Super slow and wasted the elevator time slot and had to come back a second time, but then wanted to charge more.

- Ended up not even getting most of my stuff. After they spent 2 hours moving in one mattress, 2 boxes, some pictures and my tv's, they told me I would be charged more to move the rest and wanted the money up front before starting, the following day. I told them to pound sand and that I would give them the money when they were finished. We couldn't resolve it, and they ended up keeping my stuff because I refused to pay up front as well as extra for their mess up.

WORST movers ever. Picked up on time but delivered 10 days late. Changed their story everytime you call. Lost items. Damaged items. Delivered items that were not ours. Rude agents on the phone. ONE mover only. Smoked the whole time. Wrapped our items in packing tape - took hours to remove. Damaged ALL items of furniture. ZERO stars. Worst movers ever!!!!

Warning! Do Not Use This Company!

I moved from northern Alberta to the greater Toronto area in October, and this company was an absolute nightmare. The company LOST OVER $1000 WORTH OF MY STUFF in the move. The only item that was ever found was my guitar, which was only found when I sent a friend to the office in Edmonton to look around. The remainder of my missing items was over $800. After filing my claim, I had no follow up from the company and was calling regularly to ask about their progress. The claims department does not respond to phone calls and I would only get email responses after calling a couple of times and asking them to respond. When I finally did get a response from claims (this was 2 months after my move), Tony gave a haphazard weight for my missing items x $0.60 per pound minus the $350 deductible, and told me I would receive nothing for my claim. Eventually he offered me $100 for my trouble, and I was able to eventually get $200 returned. The customer service I received from Tony was extremely rude, and he literally told me this was not his problem.

Additionally many of the boxes that did arrive were smashed and broken. My quote stated that disassembly of large furniture was included, however the men that arrived adamantly denied this and did not bring a single tool. I waited all day for them to arrive on the day I was moving and got a call at 4pm saying they did not have enough space and would come in the morning. I was able to convince them to come because I was leaving the next day, and they showed up with a half empty truck with more than enough space. I was informed that my things had arrived in town, but could not be delivered for another week, and could only be delivered at one specific time.

Terrible Experience THAT I DO NOT WISH ON ANYONE ELSE. For the amount of money I ended up spending on this move I could have used the most expensive company out there. Try Any Company But This One.

Lookout! Unprofessional company, don't care about your stuff. As soon as they get the money they stop talking to you.

They lost my stuff and damage some of them but they don't take any responsibility. Every time I call they ask me to send email and never reply to my email. I am glad at least I got some of my stuff.

If you like your furniture never call these people.

I would never use or recomend this company to anyone. First, they damaged four pieces of furniture and only offered 150.00 for the damaged items because we did not buy their over priced extra insurance. If I had known that they would be loading and off loading our furniture three times I would have rented a truck and moved myself. When they did finally show up, and started to unload and we noticed things were damaged the driver told us that they pay so little that the employees don't care. They even stopped communicating with us in hopes we would just go away.

Hi i have hired this company through hearing from a friend. I needed to move from Alberta to Ontario in a hurry. It didn't take long they came the next day and moved my household. The delivery took about 10 days and no problem with my delivery. Nothing missing and nothing broken, i would definetely use them again and recommend them to my friends. :)