Don’t get boxed into an overpriced moving contract – let Red Maple Moving & Storage handle your moving for you. As Red Maple Moving & Storage We love to listen and we are eagerly waiting to talk to you regarding your project. Get in touch with us if you have any queries and we will get back to you as soon as possible. Get Your Quote Now! (647) 9 read more...
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HORRIBLE SERVICE AND COMPANY. This is my experience with them:
On pick-up day, the movers arrived with almost four-hour delay. Second, while I was originally told that extra-charges for packaging the TV were 20-30 $, they ended up to be 100 $.
In addition, HALF OF MY COUCH WAS LOST BY THE COMPANY. Three huge sofa cushions, 1 metre long, were never delivered. After almost 2 months of me calling at least 10 or 15 times, they confirmed the furniture was lost and despite that, they refused to pay for the cushion replacement. They offered a miserable compensation which NEVER arrived. When I called to enquire about it, they told me my file had been archived and dismissed me disrespectfully.
Honestly, one of the WORST COMPANY I have ever dealt with.
I recently hired Red Maple to take care of my move from the Toronto area to Nanaimo BC and it was completed with care and in a timely fashion. All of my household goods (3700 lbs) arrived safely and there were no surprises re - additional fees, etc.
I'd like to thank Sydney (from Red Maple) who was very receptive and responsive to my needs.
Total scam artists, first they arrived with a truck that already had items in it. I was told that it was the bosses items, but my stuff should all still fit. It took them 4 hours while unsupervised to move a 10x10 area of boxed and packed items, this should taken 30-45mins and hour if they are wasting time. I was getting a storage unit ready to go at another location, when i called the movers to find out what is taking so long, they became threatening and aggressive. I ended up going and getting them a pizza to try to get the day back on track as they were hinting to leaving my items at the pickup location.
When they arrived to the storage unit, while supervised, it only too 1 hour 20 mins and this was at least 4 times the amount of items....then towards the end they said they didnt want to pack anymore, even though there was clearly room in the truck. They were worried about getting done by 5pm, ridiculous since we started at 9am!
When we reached my destination they held my items hostage for payment before unloading, keeping the truck locked. After payment was received they emptied the truck all over the road and left... I called and left a message for management several times during the day and they never called back. Amazingly though, the movers where able to reach the, and they were able to confirm payment was received.
Total scam artists a move which should have taken less than 4 hours took over 9, 12 if you include the time i had to stay and try to get my items in by myself, cost over $1000.00 these guys are true scam artists!!
Great customer service until they get your money and book your move, then you can't get an answer from them. Booked a move from Vancouver to Toronto. Supposed to get 24 hours notice for window to pick up. Called when on the driveway. Told 7 - 10 days to get to Toronto. Took 30 + days to deliver. Was notified 4 times of when they would deliver and scheduled days off to be available. Never called to cancel - each time I had to call in to find out my delivery had been cancelled. Lindsay, a Senior Relocation Specialist, was very nice & polite, and suggested speaking to a manager about getting some kind of compensation for the delay. Price ended up $250 over estimate, and Lindsay offered to send scale tickets to me. Asked for scale tickets and manager call 5 times, and I'm still waiting after 3 weeks. Would not recommend.
Red Maple Moving & Storage has a TrustScore™ of 1.2. The average TrustScore™ for other businesses providing similar services in Toronto and the surrounding areas is 2.8. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Not yet provided|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Not yet provided|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2004|
|Member of TrustedPros Since||2016|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Don t get boxed into an overpriced moving contract let Red Maple Moving & Storage handle your moving for you. As Red Maple Moving & Storage We love to listen and we are eagerly waiting to talk to you regarding your project. Get in touch with us if you have any queries and we will get back to you as soon as possible. Get Your Quote Now! (647) 966-1738
|Main contact(s)||John Kececi|
|Listed with TrustedPros since:||2016|
|Accepts credit cards||Yes|
|24 Hour emergency service||No|
|Legal structure||Sole Proprietor|
|Licensing information||Contact Red Maple Moving & Storage to request licensing info.|
|Insurance information||Contact Red Maple Moving & Storage to request insurance details.|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.