REID BROTHERS Plumbing and Heating Ltd. is a customer focused plumbing, heating and air-conditioning company that was originally started in 1976. Located in Vancouver, BC, we employ highly trained people whose goal is to make our company the best service company in Vancouver & Richmond, British Columbia. Our company specializes in design read more...
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Reid Brothers nearly caused a fire in our house and also tried to con me into rewiring the whole boiler system when there is nothing wrong with it. I ended up paying over $450 extra on fixing Reid Brother’s incompetence. Please be very careful in using Reid Brothers Plumbing.
I called Reid Brothers (RB) on November 26, 2019 because of a failed boiler at my house the previous night. Problem was the fuse in the Zone Control Board had blown. RB replaced with the wrong fuse 3 times and each one blew as soon as the power to the boiler was turned on. RB claimed the wiring was not correct and said it was not the way RB would have done it (the boiler was installed over 7 years ago and had been working fine until then). RB rearranged different wires and bypassed the heating zone valves to allow only the hot water tank to be heated temporarily and left. They would come back the next day to re-wire the whole system. Within 15 to 20 minutes of RB leaving, I smelled burning and found smoke and sparks coming out of the Zone Control Board. I switched off the power to the boiler immediately. The following morning, I told the RB dispatch person of the fire hazard incident and met with total indifference.
I found another plumber and he diagnosed the problem right away as a faulty Zone Control Board which he replaced immediately, but noticed the top of the Universal Intermittent Pilot Ignition Module casing was melted and cracked from the heat generated. It had to be replaced as well. Finally, the technician had to reconnect all the wiring that RB had dismantled in order for the boiler to work. He said there are different ways of wiring the boiler system there was nothing wrong with the current wiring system.
I wrote a letter to RB and sent pictures of bill and damaged modules. “Mike” from RB called and said he will investigate the event but the responsible technician is away. That was the last heard from RB.
Reid Brothers Plumbing and Heating Ltd. has a TrustScore™ of 0.9. The average TrustScore™ for other businesses providing similar services in Vancouver and the surrounding areas is 2.9. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Not yet provided|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Not yet provided|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||1976|
|Member of TrustedPros Since||2007|
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REID BROTHERS Plumbing and Heating Ltd. is a customer focused plumbing, heating and air-conditioning company that was originally started in 1976. Located in Vancouver, BC, we employ highly trained people whose goal is to make our company the best service company in Vancouver & Richmond, British Columbia.
Our company specializes in designing, engineering, and installing complete comfort systems for owners of existing homes, multi-family residential building and commericial and light industrial buildings just like yours. We take special pride in the craftsmen we train and employ--a fact you'll notice immediately in the attitude and integrity they bring to your job site. Our entire company works hard to make your experience with us hassle-free and enjoyable. Should we make a mistake, we will do everything in our power to correct it to your satisfaction.
From the professionalism of our sales engineers, to the dedication of our field personnel, we are dedicated to delivering you the best. We take our responsibility very seriously when you place your trust in us. When possible, we will tell you up front what your cost will be to complete your job correctly. We make it a point to go over any details or limitations of the proposed system that will affect your enjoyment of the end result. You are told exactly what to expect up front.
|Main contact(s)||Jeff Kaulbach|
|Listed with TrustedPros since:||2007|
|Accepts credit cards||No|
|24 Hour emergency service||Yes|
|Legal structure||Limited Partnership|
|Licensing information||Contact Reid Brothers Plumbing and Heating Ltd. to request licensing info.|
|Insurance information||Contact Reid Brothers Plumbing and Heating Ltd. to request insurance details.|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.