Reid Brothers Plumbing and Heating Ltd.

Reid Brothers replaced out aging furnace and hot water tank. They responded promptly when we called. Their team of workers were polite and unobtrusive. We felt very comfortable having them working in the house. The City of Vancouver inspector commented on the high quality of the installation work.

Reid Brothers nearly caused a fire in our house and also tried to con me into rewiring the whole boiler system when there is nothing wrong with it. I ended up paying over $450 extra on fixing Reid Brother’s incompetence. Please be very careful in using Reid Brothers Plumbing.

I called Reid Brothers (RB) on November 26, 2019 because of a failed boiler at my house the previous night. Problem was the fuse in the Zone Control Board had blown. RB replaced with the wrong fuse 3 times and each one blew as soon as the power to the boiler was turned on. RB claimed the wiring was not correct and said it was not the way RB would have done it (the boiler was installed over 7 years ago and had been working fine until then). RB rearranged different wires and bypassed the heating zone valves to allow only the hot water tank to be heated temporarily and left. They would come back the next day to re-wire the whole system. Within 15 to 20 minutes of RB leaving, I smelled burning and found smoke and sparks coming out of the Zone Control Board. I switched off the power to the boiler immediately. The following morning, I told the RB dispatch person of the fire hazard incident and met with total indifference.

I found another plumber and he diagnosed the problem right away as a faulty Zone Control Board which he replaced immediately, but noticed the top of the Universal Intermittent Pilot Ignition Module casing was melted and cracked from the heat generated. It had to be replaced as well. Finally, the technician had to reconnect all the wiring that RB had dismantled in order for the boiler to work. He said there are different ways of wiring the boiler system there was nothing wrong with the current wiring system.

I wrote a letter to RB and sent pictures of bill and damaged modules. “Mike” from RB called and said he will investigate the event but the responsible technician is away. That was the last heard from RB.